2 more replies. Ordered custom bobbleheads from a vendor on Alibaba. Problem, they claimed that they didn’t make the purchase. If you prewrite a letter a lawyer can charge as little as $40. Any Tips/Advice before I request a chargeback? (Canada) I have dealt with this supplier (clothing) from China for 5 years, probably have ordered around $50-60K from them worth of product (CAD). It's called fraud and you may actually get prosecuted and go to jail/pay huge fine if you get caught. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. Probably open up a case with seller support is your best option. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. Even with clear evidence it's unlikely Alibaba will issue a refund of any kind. This is why when one recieves steady donations, is to keep a set amount of money In the E-Wallet so it covers the charge backs for at least 14 days. ago. So I then submitted a chargeback on my cc and sent around in some circles for a few months before my cc company said you don’t have the proof of refund request/agreement. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. Seller lied about timeline, delayed production two months to work on other orders, and while 1/2 of it is marked. This will not only affect products coming from China, but also from the other countries outside the European. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Reservation total $2000. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. We just recently received 7 huge chargebacks from the same guest who denied ever being on our property. You can also turn the customer over to collections. Duplicate charge. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. i learned the hard way that youre opnening a whole can of worms by doing that. They can try to contest it but since they haven't shipped, they don't have a table leg to stand on. Chargebacks911, 2022 Chargebacks Costs. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. 91%) stock has been on quite a roller-coaster ride over its history. When we've dealt with CB's it took several weeks but they successfully recharged the guest. 1. 4 years ago. RedactedRedditery • 2 yr. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. Visit the Country Selector to be taken to your country or region's official PlayStation website. Another idea, find a Rolling Tray or smoking accessories manufacturer on alibaba and send them a message. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. That really sucks that you lost $5K and a full year of time wasted on this mess. 5. You ask a question about starting, owning, and growing a small business and the community answers. Chargebacks911, 2022 Chargebacks Costs. Deliveroo can decide that you still owe the money and take you to court for the money. In the future it's a good idea to avoid doing a chargeback. It’s pretty common. Or it could be a few days. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. Listen. If the dispute is valid, you will be asked to respond with your side within 5 days. Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). It could be fair to consider a dispute as the first stage in the chargeback process. Step 2: Use Alibaba Trade Center (Under My Alibaba) to communicate with the supplier. If Airbnb did not issue you a refund and you charge back, then Airbnb still believes you owe them the money that was charged back. If the person paid by Direct Checkout, then as long as you ship them with tracking and they're marked as delivered, Etsy's Seller Protections will protect you from chargebacks. I hope this helps. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Reversing the charge means that none of this ever happened, you conducted no business through alibaba. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. Ridiculous decision on Alibaba's dispute. In cases where the service was completely provided, Fiverr will protect you from fraud chargebacks. This is up from #5 in 2019. Since you seem to know who the seller is, you can go to their shop, click on Contact Seller and send a Convo. $2,000 Fraud Chargeback. thanks. Click on the File a Chargeback option. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. Archived. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. View community ranking In the Top 10% of largest communities on Reddit. I did not make payment through the Alibaba website but through an offline bank wire transfer. OldSkoolDj52 • 2 yr. Join for free Messages OrdersErikMalik. justvtg • 8 mo. It doesn't extend to bank transfers. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. There are several reasons why an issuer might decline a transaction. I asked Google to refund it within a day of it posting to my account and the Google rep refused. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. Here is what you need to know to win CBs when you get them. Chargeback in ebay, they don't give you a chance, only thing you can do is say "sorry for the inconvenience, please return for a full refund" and hope the dispute was through paypal and they ask to send it back. com buyers are from more than 200+ countries and regions. ago. You then have to escalate by writing to your credit card company (not email) with evidence that you returned it. The payment was made on 30th of January and they Shipped it on 13th of February. E. My payment processors haves saved me and my business. Recently I did some charge backs on a couple transactions on my CC that I did not recognize. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. After multiple transactions ask if you can go back to PayPal and send money as friends to save money on fees on both sides. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. You can absolutely get banned by getting a google/apple store refund. Given the strength of our balance sheet, Alibaba is well positioned to capture these opportunities. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. This is just venting and sharing but I’m 10/10 losing chargeback cases and not one of them has been legit. io is a great solution since it auto-notifies merchants before a chargeback is about to occur, letting you instantly refund the buyer, ultimately allowing you to accept higher-risk payment types to widen your funnel. CREDIT CARD CHARGEBACK REQUESTED. Terms & Policies. (I learned this through dealing with morons on the internet. It means the issuer has placed a stop or hold on a transaction. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. If they don't respond quickly, you may get your money back but assuming the merchant claims there was a no refund policy, you will not. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. My payment processors haves saved me and my business. to be precise 6 chargebacks. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. Alibaba (BABA 0. When you log in, choose File a Chargeback from our homepage. It is a big joke. Easiest way to chargeback is online, but if online disputes are unavailable for you, you can always dispute by calling the number on the back of the card. They'll just you a few bucks for the copy. The payment went through and was processed on the Alibaba website but there hasn’t been any funds taken from my bank account. If Alipay payment processor don't have internal dispute resolution then how they defend their seller for a chargeback? comments sorted by. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. com trade partner, our security team has already begun processing your case. • 2 yr. ago. In short, the customer is usually going to win a charge back for a card not preset transaction. Chargeblast. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. Need some advice on a dispute with Alibaba seller . Update: REFUND DENIED! The Alibaba refund claim response is below. Capital One denied the chargeback, claiming we didn’t provide the right evidence. PayPal covers unauthorized purchases for chargebacks. They get free products and their money back. FYI Fraud Protect is only available to U. Chargebacks cost the merchant on record not the buyer and the fees are owed even if they win the chargeback. Add an additional document that supports your case. It sounds like you're concerned with quality, which is a perfectly acceptable reason to chargeback. The Real Housewives of Atlanta The Bachelor Sister Wives 90 Day Fiance Wife Swap The Amazing Race Australia Married at First Sight The Real Housewives of Dallas My 600-lb. AsleepDocument7313 • 9 mo. ago. A chargeback works. squeamish_cactus 4 yr. Not sure, either way, this Sony page with the included link, 'Restore account access', should get the process started. Never again will I order on Alibaba, or any Chinese supplier for that matter. With Direct Checkout, the transactions go through Etsy's merchant accounts and PayPal, so chargeback fees. Does that mean it was processed incorrectly? Any advice would be much appreciated. G) DiSpute raised again. Contact your credit card issuer and provide this information: A detailed description of what you ordered. This post is intended to help anyone looking to source new equipment through Alibaba. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. 2. If the above isn't an option, stop by your local police department and file a police report for theft. Generally, chargebacks occur between a merchant and a. - Alibaba. Join for free Messages Orders ErikMalik. I made an order through alibaba again on December 17th, 2022 So, my alibaba account is still open and functioning. You have a legally binding contract with the seller, if they breach the contract, enforce your. THis is my first time purchasing from Alibaba, so I don't know if it is just this merchant. Hi, I was wondering if anyone can offer some advice please. I also know people that were outright banned by contacting their bank to chargebacks. And if, after carefully checking the bank statement or bill, you still. Ali baba dispute team is a joke. Doing a chargeback should be considered a. Chargeback Paypal Alibaba. They won't agree to refund even if we provide them with solid evidence. sixthandelm. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. A friend of mine had a very unpleasant experience with a gold supplier. They have not been very responsive. ago It's not an easy process. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. It's located in settings>payments>shopifypaymants:manage. Be ware. This can be tempting for merchants who are sick of dealing with chargebacks. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. It should be illegal to ban a customer for a chargeback when it is in their favor. "Tebex Chargeback Question. They provide a chargeback guarantee model. They call the bank and say they didn’t but those. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. The Alibaba. Do not pay in full at once 2. I liked that method because it offered me potential fraud/chargeback coverage. If buyer and seller have disagreement over condition, they don't want to hear it, they side with the buyer. Tried to prove it wasn’t us from our AMEX card but they don’t understand. You may occasionally see someone refer to a merchant "disputing a chargeback. For chargebacks, it's ultimately the customers bank decision, not Facebook. It was when I was new so I didn’t realise I could report it to depop. They'll just you a few bucks for the copy. Alibaba (BABA-1. Only if she wins the chargeback. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. mil. com trade partner, our security team has already begun processing your case. 23. Escalate dispute HELP!!! We ordered about $6k worth of custom baby items. You need to report your card as stolen, not wait to file a charge back. GENERAL NEWS. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. In addition to said above, it's also tecnically illegal to charge back if you received the goods. Ask for a catalog. AlbaTejas • 4 min. The second was stuck at the dhl distribution center according to the track and trace and when i called they told me it was seized and nothing I or the sender can do. 2. While Alipay offers no internal dispute resolution services or chargebacks, the customer can still dispute the credit card purchase that funded the Alipay transaction with their issuing bank. However if you have made several over the course of years, its. They can try and dispute it, but I can always find a way to win. It is hard for us to give you advice not knowing the economics of cost/benefits. Another successful Amex dispute story. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. Of the latter category, lost two disputes - both via AX - in the past 10-12 years. It has nothing to do with Shopify. Join for free Messages Orders Help with defective/damaged Alibaba order. Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. Posted by. Once the refund has been issued, then you can let your CC know that you've been refunded. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. The… The varla Eagle One is just a rebranded T10-DDM (Zero 10X) 52V 18Ah (the lowest and cheapest version) and you pay like 500 - 600 more than you would if you would order the same scooter off Alibaba - I bought the 52V 23Ah version with LG batteries and only paid $1300 for it. The merchant's only recourse after the second chargeback is to initiate arbitration of the dispute by the card association. I put in a charge back with Bank of America and my claim got denied. I have been reimbursed for every chargeback on individual marketplace after writing support. Vendor harassing me over chargeback dispute. Provide the details of the bank you’re using. One stop brings you to the world. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. 18 hours ago · ReddIt. This is one of the reasons why I just don't see them beating out AMZ or even Ebay. Only the quotation. The largest one was for $72. 3. It could be fair to consider a dispute as the first stage in the chargeback process. Later they offered me $50 "from Alibaba not supplier" They will fight you to. What happens if I do a chargeback on AliExpress? Long story short, I got scammed by a seller with a counterfeit product (something kinda similar to photos but not it), disputed and Aliexpress gave partial refund only, ignoring my requests to send it back to seller because the item is "still usable". If the dispute is valid, you will be asked to respond with your side within 5 days. While it is a great tool, you gotta make sure you use it right. If the dispute is valid, you will be asked to respond. I also don't want Kickstarter to punish me for the chargeback e. Crypto has no chargebacks and you dont need them. Stay on them. Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. If they’re refusing to provide service, you can get a 120 day extension based on the date of expected receipt (date they terminated), no more than 540 days since the original charge. WebGuyUK • 8 min. The Chinese retail and tech giant still isn't impressing the bulls. "Putting aside a % from each sale to cover the occasional dispute/chargeback. There was a lot of inquiry into the process and logistics. 9% of these chargebacks. You won't lose any money either way, you have Etsy Purchase Protection. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. We install everything and make it fit as best as possible, for being a cheap knockoff. The payment was made on 30th of January and they Shipped it on 13th of February. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. Here are some of the top ways that ecommerce retailers can prevent chargeback fraud: 1. Safe & easy payments. In these type of transactions it's not uncommon to wait much longer than 120 days before goods are delivered. Updated the claim with the tracking. If you've lodge your dispute through the online dispute page, you need to upload the photos through there -- not just to the vendor via the message page. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions. American Express, a leading financial institution, offers a wide range of services including credit, debit, and charge cards, complemented by various travel-related services. Buyer Protection Program Shop Confidently and safely with Buyer Protection Program. All are mainly Chinese goods and usually lower quality, hence the prices. I totally get it the feeling. Membership provides significant benefits, including unique rewards, advantageous pricing options, excellent customer service, and numerous travel-related amenities. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. Although CC's and PayPal may be biased in favour of buyers, frequently letting sellers get scammed, at least they have a. Have you contacted your credit card provider? It might be a little long for a chargeback but maybe not; you may also have an extended warranty through the card that can be helpful. Alibaba is a site for whole sale purchases with many products having minimum order quantities. Be aware, regardless of if you win or lose, AirBnB policy is to cancel any credits that you have and ban you, with no appeal system. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. Short answer is yes Alibaba is legit. ago. 00 to put it on their letterhead. I don't recommend you sharing this item asin online because everyone would jump on the listing. I am looking to buy a bulk order on Alibaba, I have gone through the processes of mocks and samples and etc. The ability to chargeback is due to a consumer protection law. I'm not so sure about the 90 day. Though im happy you got your money back. I bought $12k worth of stock over a 3 month period through a seller on Alibaba. E) Final decision and ultimatum by Alibaba. I'd advise trying to go down the chargeback route if you paid with a credit card. At one point I was at a 7% chargeback ratio. 57. The package kept getting "updates," for the next week, but stayed in the same distribution center. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. . Supplied parts (cheap crappy knockoffs) to be installed. Chargeback denied despite overwhelming evidence. So I paid, a few days later tracking ID was provided and I was happy that it worked. My estimated delivery was 6-5-22. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. . Try to avoid charge backs at all costs. If you want to succeed, don't dropship. We opened a refund dispute and escalated it today. For example, people new to Ali tend to do the exact same thing a theif with a new stolen credit card does. Goods get send to their country. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. ago. Product is clearly unusable. I contacted my method of payment and told them about the reservation and everything. Your dispute rate would go well below back to low-risk almost instantly. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. You have to spend the big bucks to make the big. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. . Chargebacks and Refunds Everything You Need To Know About AliExpress Refund Policy By Andrew Kim. So I went through my bank. In the contract we agreed that products shall be shipped within 15 days after payment. Etsy will eat the cost of the charge back. For example, Visa's official documents use the word dispute instead of chargeback. They’re legit most of the times. 0. They will report it to there financial institute as a charge they didn’t charge. Only someone who works in a dispute department can process a chargeback. He also sent ingame gifts and chargebacked the payment for these too, which gets u banned in the game until u pay for the gift, but this has been. A lot of companies just ban accounts and credit cards associated with chargebacks, and I think that's fair if you offer a reasonable refund policy yourself. 9K. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Credit card chargebacks are intended to provide a remedy if you never received something you paid for or if the merchant is charging you more than the agreed to price. Ask the company if it will reverse the charge. Sold a gift card a few years ago, the person used it then disputed the charge with their CC company and Paypal promptly yanked the funds from me. Thanks, I think this one is a grey area because we can't get them to schedule anything. Upload the video and or the pictures as evidence. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. It doesn't extend to bank transfers. While it is a great tool, you gotta make sure you use it right. Look at their credentials on alibaba. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. Ouch. I'm out 1600$. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. An example would be the tracking page from USPS with address, delivery status, etc. Best Practices - Sourcing from Alibaba. My package arrived in my city at the local post office (USA) on 06-03. Input your full name and bank information. We did not sign any documents talking about refund terms. Or the merchant can tell the CC that the refund has been issued (and provide proof). 01. I requested a refund on cashapp (like that'll work), reported the account on cashapp, reported the seller's profile on Facebook. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. My estimated delivery was 6-5-22. No complete revocation of the ID itself took place back then. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. There are good post about finding reputable suppliers, just Google or search reddit. Vet your supplier first before sending any money. I’m a paralegal and got a bit carried away in preparing it haha. Also they wouldn't sue me because they are most likely in their teens to early twenties. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. They call the bank and say they didn’t but those. Or else your account will remain locked. We stopped taking amex cards because of chargebacks. View community ranking In the Top 10% of largest communities on Reddit. 21, 2023, 8:42 AM PST. You can try to reach out to fb support and explain what happened and most likely they reimburse you but it can take up to 3 months. PayPal will ask you to give evidence that they received the item. I ordered watch parts from AliExpress back in November but they were shipped to the wrong address and ultimately back to the shipper. The price is USD489 include shipping in our alibaba store . r/smallbusiness. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. 4 (Card Absent Environment), 4837 (No Cardholder Authorization), and 4863 (Cardholder Does Not Recognize). 1. I've contacted both Mastercard and Visa who are insistent the problem is not on their end. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. Yes, my reason for chargeback was item not received. A few days later the bank decides that the merchant has the right and then the bank tries to take that $5 back from my account and find that there is no money in my account.