the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. The white light at the bottom of the router will then intermittently flash before stopping and remaining on. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Lights up when your Hub’s turned on, then fl ashes and changes colour during set up. Did nothing, just the same solid white light. These lights are: Power: This light will be solid white when the router is powered on. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Virgin Media Super Hub 2. my router has had a red light on for over a week now. I do not work for VM. or it may be that it is "overheating" - is it "warm" in a well ventilated place. As you've already tried the recommended steps, including a pinhole reset of the hub, I would like to take a closer look on your behalf. My phone line is connected to the hub since early November. If you’re using a splitter, make sure that’s firmly connected, too. Those green lights on the Hub indicate it had lost its connection. Orange LED is ok. Virgin Media Hub 5 Light Status Overview. not sure if it’s in the right place. Please can you try this for me: • Turn the power switch off on the back of the Hub. White power light is on and Internet lights are blue. There's no official status of an orange light on the Hub 3. Now, disable both WPS options and click on save. Post up a photo of the booster and lights. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. There is no connection to the VM network. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Some users on the Forums are reporting days to complete for whatever reason. on 09-08-2022 09:04. Hub 4 lights keep coming on and off. The table below shows the meaning of the lights: Green. Why is my Virgin Media light orange? There is a light on the Hub 3. on 10-09-2022 13:10. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. The Hub should now operate. As per the advice from @nodrogd, this will need to be replaced. Base LED This should flash when the Hub powers up, then stays lit during normal use. • Switch the hub back on at the power. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. The customers riding inside the. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. Why is there no light on my virgin box? There are a number of reasons why you might see no light when you turn on your Virgin Media routers. The do's and don'ts. The “Ready” light: This should be on 24/7. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. All user-configured settings are deleted, and the router restarts using its factory default settings. Check that all the cables connect firmly into the TV box and your TV. I have: - turned it on and off at the wall. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Please pop back to us at your earliest convenience and we'll do our very best to help. We would like to show you a description here but the site won’t allow us. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. It hasn't been moved since i've had it (several years. Solid Red – Internet connectivity issue. Note: the red light on the Virgin Media Hub 4 has a. Alex_Rm. March 17, 2023 by Chantelle Clark If you are wondering what the Virgin Hub 3 lights are all about, this article is for you. just in the past hour my HUB 4 decided to develop the white light of death. Contact us. To disable WPS, open the router’s settings on your web browser (192. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi @ol6556 . When the connection light is flashing red and the power lightThe Virgin Media Hubs have a light on the front of them that indicate particular faults. speeds explained. these are from yesterday and today. 4 and 5 GHz wifi bands by renaming them in the settings In the settings, find and switch off "channel optimisation" and "Smart wifi” and “ apply and save the settings. If the amber light still persists, contact Virgin Telco's customer service for assistance. If you confirm that the Virgin Media box can pass the startup screen, you will be able to view the videos. On our wavelength. 0 has got a constant orange light and our internet is working intermittently. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 5x red flashing light. It isn’t acceptable to have a malfunction of the multi-colour LEDs because the red light is an indicator of overheating. 0 red light constantly on. Amber light on Virgin router means that the router is not connected to the Internet. . After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all. Hi my virgin. Did you mean: Virgin Media Community. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. After it, navigate to the Admin settings and restart your Virgin Box. 0 provides essential information about the device’s power status. I have checked all connectors, unplugged, reset the router and the light is still red. However, then my wifi stopped working. You need to call 0800 953 9500 to activate the hub. Claim up to three (if needed) with our WiFi guarantee. Online Light: This light will be green when the box is. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Good morning, My virgin WiFi Hub 3. Hi @shirleykitcher1. I've unplugged and restarted many times, but always return to a steady red light. Keep the community. Switch on the power button. This may take up to 2 minutes. You can call it in on 0345-454-1111 or else wait for the forum team. The Stream remote. on 16-10-2022 14:35. 02-02-2023 02:25 - edited 02-02-2023 02:25. If it’s off, you don. Red light on Hub 3. It was the normal white light yesterday before I upgraded my router "from M200 to M250 Fibre Broadband" as advised to do in an email from Virgin Media. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. One issue that is commonly encountered is a flashing Virgin Media box. . Finally, navigate to the admin settings and reboot your Virgin Media box. the latency has gotten worse though. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. Mumfordd04. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. All wifi devices will need reconnecting to the best SSID at each location. It allows for up to four Ethernet ports, giving users the option to connect multiple devices at once. Reboot your Virgin Media Hub and ensure it is powered off for at least 30 seconds. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. There are two notifications in my VM app: 1. I can get it back by rebooting or doing a factory reset (keeping my recordings) and it. Regards, Daniel. WiFi box has had a flashing green light all day. Switch on the power button. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. My virgin WiFi Hub 3. Virgin Media customer service can be. Options. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. It has been flashing for days. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Best done from a wired connection. It could be that there is an interruption in the connection, a fault in the line, or a problem with the box itself. I have a Super Hub 3 (white) at the moment. This simple. Solid Red Light on Router on Hub 3. Red flashing phone light. Regards. It has been working great before, and nothing in the house has changed recently. It blinks white when the router establishes a connection. Everything is still working fine at the moment. 0 Hub is. I think the V6 was just an unlucky victim - the red button wouldn't work (and may lock up for a while) without a working broadband connection. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. What lights should be on Virgin Media Hub? When you connect your Hub to the network, the internet light will be off. Sounds like the cable is disconnected either in the Omnibox outside, or at the street cabinet. I have not had any impact on my internet speed, even when the light was red, everything seemed normal. Make sure that the cable is well connected to the splitter. WiFi Light. 19-05-2021 10:33 - edited 19-05-2021 10:35. - pressed reset button for 15 seconds. I have switched it off and on and reset it a few times. We're better, connected. Joining in. ughugh. It may also flash green when the Hub is performing a software update. Tech Chatter For all digital device, tablet, computer and tech talk. Have followed the instructions to the letter on set up and it is not working. Robbo600. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. This worked! Thank you. Understanding the TiVo box lights. is there a problem with the connection or is th. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. With this knowledge, you’ll be better equipped to diagnose. I have contacted customer support who assured me that 'everything looked fine from their end' but everything is NOT fine. Ensure that the hub is in an open space and not overheating and reboot it. I checked my router and it has a flashing blue light. Hi - my Hub 3 light has recently started showing pale orange (and sometimes dark orange) at times. All Rights Reserved 1 ACCEPTED SOLUTION. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Flashing lights and nothing further on tv. Virgin Media, your CMTS provider, must reset your connection if it is not working. Recording Light: This light will be red when the box is recording a program. Chatter and natter. V2 modem and 1Gb tips and tricks. In response to Jodi_S. Back a step. In either Mode the red power light is an indication of over heating and most not be ignored. 3. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. on 19-05-2023 21:46. and the orange light is still on. 0. No lights are on. As you have still got this after rebooting and ensuring the hub is in a well ventilated location it would be best for us to arrange a tech for you to check over the hub. The hub is not in sunlight or near a radiator, it is sitting on a solid shelf and 20cm clear of nearest object. Thank you so much for your post and welcome to the community forums, it's great to have you here. The legacy TiVo has 6/7 LEDs if you include the recording lights. 0 is constantly showing orange light. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Full Playlist Here: think this just about says it all. Appears to be working normally but I would say a little warm. Tudor. My pictures constantly pixelates on certain and recorded channels too. Why is my Virgin Media light orange? There is a light on the Hub 3. If it’s flashing green, it’s starting up. You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset. I logged into my virgin media account by typing in my gateway into internet explorer and then using the password on my router. Just joined. Sorry to hear of any concerns the constant red light on your hub may be causing you. Follow these steps to reboot a Virgin TV box: Turn the TV box’s power off at the wall socket. Green flashing is a firmware update in progress. Options. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. This flashing green light indicates that the Hub 3 is connected and operational. Did you mean: Virgin Media Community. Options. HUB 4 Bricked - Solid white light. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. To check the connection, try disconnecting and reconnecting the router, or restarting it. Anyone got the same in the area?on 04-06-2023 14:48. on 07-02-2023 12:44. So my virgin hub has been working fine for ages but all of a sudden a few days ago the light bar went red instead of white. on 16-06-2023 11:32. Had my Internet completely drop. Tried re booting and still constant red light. It is a unique code used to identify specific services and products. If you spot any issues, try our Troubleshooting tips on page 10. Two LEDs on each RJ45 LAN socket (left = amber. I have checked all connections and rebooted several times but still the same. I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. About 9. and tells you of more local issues down to postcode level. Options. Try a pinhole reset using the hole on the back of the hub (which. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. If it's a red light in Router mode as opposed to modem mode - VM need to swap out the hub asap as it is either overheating or thinks it is due to a faulty sensor! If it were me, I'd call 150 (or 0345 454 1111) and tell them it is hot - they'll book a tech visit sharpish!Amber light. I have tried switching power off and on a few times. Joining in. Broadband speed boost: Virgin Media broadband speed boost to the next available level (if you don’t already have the fastest speeds in your area) Double data: Double data on. no other lights or indicators just the red light bar. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel the. I am going to send you a private message. Clear. Have tried resetting the hub but issue persists. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi, My virgin WiFi Hub 3. To reset: press the button and hold it for more than ten seconds. We would like to show you a description here but the site won’t allow us. Faster Virgin Media broadband. If you're worried, flick back to router mode, see what. Area 14. Alternatives to Super Hub 2 routers. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. If the Hub is working okay, just leave it. Relocating Virgin. Please - 5425686. Switched On Families. Light flashes when a signal is received from the remote. Reply. Just got a solid white light and nothing would change, resetting etc. Now, navigate to the Advanced Settings, then click on Wireless. Find your router’s power button and press it to do this. Flashing Red – Updating firmware. If you spot any issues, try our Troubleshooting tips on page 10. When the connection light is flashing red and the power lightWe would like to show you a description here but the site won’t allow us. Had the hub for a good few years. A guide to the lights, reading from top to bottom, can be found below. Wi-Fi Bands Getting the most from your Wi-Fi. Here’s what each one means. For £76 a month this shouldn’t be happening. Connect the Hub’s power cable with the blue tab. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Hub is at least 5 years old if that helps which one it is etc. Virgin Media Hub 4 Lights can be tricky to get to grips with, so we thought that this would be a good time to show you what they all do. . Each morning on the Virgin Media router denotes a different feature of your broadband connection. . Reboot the Virgin Media broadband Hub and TV box Sound issues on Virgin TV channels TV issues can be caused by a number of factors, from connection faults to issues in your. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. Solid Red – Internet connectivity issue. However, from time to time, some of these services may encounter technical issues. The code C233 can also be used to identify specific promotions or discounts that may be available to customers. Understanding Your Router Lights. 0 has got a constant orange light and our internet is working intermittently. You need to move your Pod nearer to the Hub so it can resync, and move it back. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. on 14-03-2023 08:17. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. You can call it in on 0345-454-1111 or else wait for the forum team. • Turn the power switch off on the back of the Hub. 2. Virgin Media Hub 4 Lights and Their Meanings Solid White Red Light Dim White Light Green Light Blue Light Flashing White Slow and unresponsive internet. Options. No matter what I do the original pod won’t connect to the hub wirelessly. QuickStart, set up and connections. I'm sorry to see that you have the red light on the hub after following the recommended steps to resolve this. 1701-e's. Understanding the TiVo box lights. Lights on hub. In your Stream kit you’ll find everything you need to get the Stream box up and running. Stable White – Connected. Red flashing arrows is an indication that the box has lost the connection to your Virgin hub & hence the internet. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. In normal operation the power light will be on and the connection light will be off. my wifi went down suddenly last night and hasn’t come back since. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Not applicable. After it, navigate to the Admin settings and restart your Virgin Box. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. Joining in. The three lights on the front of the router indicate the status of your internet connection. Options. On a Hub3/4/5, you could first try separating the SSID's of the 2. . Hello. We have a flashing green light, and a solid green WiFi light. Joining in. Options. Virgin Media Super Hub 2. It does its usual light cycle, then it does a few blinks of a bright blue light. These Hubs are equipped with LED lights that serve different purposes, such as indicating power, internet connectivity, wireless activity, WPS (WiFi Protected Setup), and LAN. · 19 days ago. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. Will the pod still work or does it have to be 1 single network. We would like to show you a description here but the site won’t allow us. on 06-09-2023 10:32. Options. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Use this button to reboot or reset your router to its factory default settings. The rim of the streaming box lights up blue to let you its on. The device should now have stopped searching for WPS, meaning that. Hi. Understanding what each of these lights mean can help you diagnose and troubleshoot network issues. Joining in. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. Hi, my V6 tv box has a constant red light for months, ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. Troubleshooting the Hub 3 If you're having trouble. 0 has got a constant orange light and our internet is working intermittently. Call equipment activation on 0800 953 9500. Please follow the below steps. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. It may be stuck in an update loop. Read resolutions for removing the orange light from my hub3 box. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Options. I don't really care that the light is orange, what I do care about is VERY poor WiFi. Not applicable. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Provide 10 minutes for it to do any required updates. - pressed reset button for 15 seconds. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I have read that a replacement is needed but can't get hold of an actual person to speak to 😑. in Medway Kent . Joining in. I’ve tried switching the power off on the back of the router for 10 minutes then restarting. Flashing Red – Telephone connection issue. My Virgin Media App. Solid green when in Modem mode. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. . The Virgin Media Hub 5 light at the front let's you know what is g. Virgin Media. Hub 3 - Red Light - Very Hot. 1Gb. Had my Internet completely drop. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . viczig. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind.