I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. on 02-02-2023 09:43. Yodel, returned to sender. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Flag for a moderator. Expecting delivery of router today but Virgin Media have not. QuickStart, set up and connections. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . countjac. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Your Virgin Media return En route. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Sign in to My Virgin Media a. Further exclusions & legal stuff apply. I tried to contact Yodel customer service. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Global Media Limited - Phone number All directors of A. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. 08/11/23 21:45. 07480632098. Open the Netflix app on your Virgin TV box and select the Netflix banner. This will be a few weeks in advance so you'll have. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. I'm sorry to hear you haven't received a confirmation text for your timeslot. Have checked junk/spam folder as well but nothing. When I got there Yodel's customer service said that the package was. 15/11/23 09:44. Options. Account - Cable. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. . . We would like to show you a description here but the site won’t allow us. i. You cannot blame the postal strikes, yodel etc. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Account - Mobile. Global Media Limited Customer Service telephone A. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. FREE Virgin Media Returns | Collect+ delivered by Yodel. We would like to show you a description here but the site won’t allow us. Welcome to our community forums and thank you for your first posts. Hub 3 stuck at Yodel. Yodel strikes again. Very. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. My Virgin Media App. on 28-03-2023 08:11. Community Natter. Please respond to this when you can and we'll proceed from there. If your parcel is able to be rearranged, you will see the options that are available to you. Openreach has just launched a revised. - Create and view a Collect+ account. All the documents were signed , all. Hopefully they can reconnect the older hub for now. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Use our app to: - Send a parcel from any of our thousands of local stores. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Virgin Mobile. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Please choose the Yodel Store of your choice and let us do the rest. Lee1981. Main menu; Bundles. We would like to show you a description here but the site won’t allow us. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. This was a 4 week wait. Click on the brands below or scroll down to the handy brand finder. No hub and no tv box…. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. not to me. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. 13-01-2023 14:29 - edited 13-01-2023 14:30. This unfortunately did not happen again. This will be a few weeks in advance so you'll have. Yodel Delivery due tomorrow - No tracking and no order showing. It is not on any of the emails or texts sent to. Tesco Direct. I have tracked the parcel but it now requires the post code of the place its being delivered to . Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. SpeedWe would like to show you a description here but the site won’t allow us. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Options. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. It didn't arrive and the next. At least 30Mbps download speeds in every room or £100 one-off credit. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Absolutely crap service. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. I contacted their support team via live chat to be informed it would be delivered Wednesday. Account - Mobile. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Despatched from BOREHAMWOOD DEPOT. Virgin Media services are only available in eligible Virgin Media network areas. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. I signed up to Virgin broadband and was told my router would arrive on the 26th. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. You're claiming one of them items wasn't sent back. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Mobile Your Account. 5 million in 2020. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Virgin Media. It's just that I'm stuck home now, waiting for the delivery without a. Thanks for posting, and a warm welcome to our Community Forums. But until Thursday evening, there is no delivery, no update, nothing. The UK’s most popular channels, Catch Up services and built-in apps, in one place. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . “It’s with the correct team” My phone was stolen by Yodel on Saturday. GXO has collaborated with Virgin Media since 1999. 7 stars for customer service. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Yodel say I have to speak to Virgin to get the package re sent. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. on 28-03-2023 09:35. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. If you can get Quickstart, you can choose one of two delivery options. Account - Cable. Virgin Fibre Areas only. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. We would like to show you a description here but the site won’t allow us. . I dropped it off at the nearest Collect+/Yodel point (local corner shop). Get it for your Android device. Forum Team In response to. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. We would like to show you a description here but the site won’t allow us. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. Really disappointed, when I goo. 08/11/23 21:45. Apparently the tag could be damaged or missing and they can't find the parcel. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. I haven’t ordered a phone and have never had a contract with Virgin. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. I was told that both orders have been cancelled and that my mothers account was flagged. We would like to show you a description here but the site won’t allow us. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. - Track the progress of your returns. No still no tracking number. Sign in . The Gamer Lounge. We would like to show you a description here but the site won’t allow us. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. . Being returned to Virgin Media. But surprise surprise, nothing. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. (You can find t. I’ve chased Yodel and they have promised to deliver tomorrow . I have looked everywhere. Virgin Media - please listen. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Download it for your iPhone. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. on 08-11-2022 12:42. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Two different men tried to retrieve the parcel from me but I refused. We would like to show you a description here but the site won’t allow us. Archived post. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Manage Your Account. Access your bills, diagnose faults and manage your package. Apparently the tag could be damaged or missing and they can't find the parcel. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. The talks between Virgin Media O2 and. Options. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Good afternoon. Get it for your Android device. 13-01-2023 14:29 - edited 13-01-2023 14:30. Manage Your Account. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. I call virgin and they have no idea about it being returned. Arrowmunda. I don't work for Virgin Media. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. We would like to show you a description here but the site won’t allow us. Re: Virgin parcel scam. To date not had any communication from Virgin Media chasing return of equipment. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Account - Mobile. Let us know how it goes. We would like to show you a description here but the site won’t allow us. Kit we want returned. QuickStart, set up and connections. Fun story, I was in a block of flats with virgin media. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. backtothefuture. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Forum; Apps. Should you need us again, please do reach back out to us. Mobile Your Account. on 02-12-2021 17:04. It's disappointing howe. We would like to show you a description here but the site won’t allow us. 09/11/23 11:22. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Sorry to hear you have been having issues with your Yodel delivery. Posted by vc-10Greater Manchester. Just the same response. As with most live chats nowadays, there is a virtual assistant to help you at first. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Openreach has just launched a revised. Seems a shame to throw in the bin plus don't want a bill from Virgin. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. How do I return my old box. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. We would like to show you a description here but the site won’t allow us. Some of you may already be aware of this company. Yodel works with many retailers to offer Return to Yodel Store services. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. I'm moving to a new house where the old owners had VM. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Have been 3 hours on chat waiting for a human to contact me, with no success. I am now. 00 guaranteed…Thanks for reaching out to us regarding your issue. Have a good weekend. Unfortunately I didn't received any package tracking number nor text with delivery details. I was in all evening and no one came to my door. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Hi Karubin welcome to the community! Thank you for posting. My quick start package was due to arrive between 6:30pm - 8:30pm last night. We would like to show you a description here but the site won’t allow us. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Paul. You may also wish to ring us on 0345 454 1111, and our team may be able to. . Thanks for your post and welcome to the community. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. This sometimes will give you an estimated time too. on 12-11-2022 20:05. Hello. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. 09/11/23 18:12. . I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Mobile Your Account. Sign in . recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Then enter your email address, and click on email me my new label and follow the instructions. 2 Kudos. PER MONTH. on 21-11-2022 15:03. Stream from Virgin Media. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. We can understand the inconvenience caused to your day and want to best help. Have you received this since your post?We would like to show you a description here but the site won’t allow us. Entertain me; Broadband Deals. 3 weeks ago. Virgin Media. Global Media Limited Postal Address and Map for A. For queries on delivery charges from online retailers please contact the retailer directly. Security matters. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Options. . Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Poor service Yodel, no delivery. I tried to contact Yodel customer service. My delivery didn’t arrive yesterday. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Security matters. I am sorry to hear about the issue regarding your handset value. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. . We would like to show you a description here but the site won’t allow us. ordered a new phone, yodel haven't delivered and no proof of postage. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. Moved house, and my new self install broadband equipment supposed to be delivered today. Yodel say I have to speak to Virgin to get the package re sent. Hopefully they can reconnect the older hub for now. We would like to show you a description here but the site won’t allow us. The overall user rating for this number is Negative . Go to Account settings, then Account details b. @virginmedia. I booked this. The items were not ordered or paid for by me. New customer to VM and all I’ve had is trouble so far. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. But this was before we were due to move in - so when Yodel gave m. but I can't. I have tracked the parcel but it now requires the post code of the place its being delivered to . I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. Re: Virgin parcel scam. From £ 38 a month. . Entertain me; Broadband Deals. 3 weeks ago. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. If you choose to have the equipment delivered to your. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. Manage Your Account. . I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. 5 months ago I was upgraded from Hub 3 to 5. £8p/m extra or included with Gig1 or Volt. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Really disappointed, when I goo. KF”In this conversation. Furthermore, VM agent asked the VM client (me) to be the middle man to help. I have had a look into your service on our system and I can see you recently contacted our team regarding this. QuickStart, set up and connections. . My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Sign in . m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Chatter and natter. Security matters. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Stay safe online. on 22-04-2023 10:15. Stream box and remote remain property of Virgin Media. Shop. Joining in. If your returns label just shows the Collect+ logo, please select Yodel. 0 Kudos. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company.