They'll be able to tell you if they can provide service at your new address or not. Landline. Download speeds of up to 330Mbps. ; Blackjack Ligne Gratuit - Notre dernier conseil suggère que vous ne devriez pas parier automatiquement sur plus de 10 tours. Openreach added that its build rate remains on track, with fibre-to-the-premises (FTTP) reaching 47,000 new homes and businesses every week, and claimed that its engineers are now building full. A. Please note: If you miss your appointment, or call to cancel or reschedule on the day or day before your appointment, you may be charged £25 on your next bill. Our pick for the best GPS tracker for keeping tabs on kids, pets and older adults has been the Jiobit, which is small and light (2 x 1. The impact on your service and the time taken to resolve can vary greatly depending on the situation. Download speeds of up to 330Mbps. A specific time cannot be given and access must be available for the entire. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. 1 second ago. Thanks for logging your fault - we're sending an engineer. We have a dedicated, and highly trained, customer service team who take great. They cover what you and your sub-contractors will need to do to reach the quality we expect – from building the ducts and joint boxes, to the internal wiring. Standard Ofcom compensation would give you £26. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. ) on certain provision and repair journeys. latah county courthouse phone number. I noticed the speed of my broadband line dropped significantly. Our handbooks show you how to build fibre or copper infrastructure at your new residential or commercial development, and how to install Openreach equipment. If the work is not complex, they’ll carry out all the external work required. We paid just under £50 for installation because although the house already has a BT socket, we're told it is inactive. by . That way you will have a copy of the original schedule to. First contact your Service Provider. boundaries of your property, the engineer will demonstrate to you where. FurryBush91 • 1 yr. If the work is not complex, they’ll carry out all the external work required. notice on pole to advise needs replacing. Track your job progress. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Whether you need to reschedule your delivery, check your activation date, or view your order details, you can do it easily and quickly with our online service. 05-08-2014 8:32 PM. More recently referred to as CST provision or CST repair. We're proud to use the EE network for our mobile service. The Order and Fault Tracker will also be updated. If the work is complex, Openreach will take longer to do all the external work. 5 x 0. We've listed the. If Openreach is unable to contact the end user after 3 attempts we will pass the job to the CP. Managed and delivered tactical and large. May 19, 2023. openreach fault tracker. okta expression language examples. Staff will be back on here after the weekend. You may receive text messages from Openreach to remind you that your service provider has booked an engineer appointment for you, allow you to confirm, change or cancel it, provide tips that may help to sort out any problems, or remind you to plug in your router where necessary. The following is a list of MFL codes, the fault location and whether the engineering task requires an appointment with the end user: OK- No fault was found when the test was performed. How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property. The system will now become an integral part of. This means we'll automatically compensate you with a credit on your account in certain circumstances when we provide your service on the Openreach network. Strona główna; O firmie; Separatory kondensatu; Spusty kondensatu; openreach fault trackerWe did the hard work for you, however, and identified six of the best free appointment scheduling software that provide comprehensive features at no cost. A108. Please wait for few minutes and try again. Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Find the latest information on FTSE 100 (^FTSE) including data, charts, related news and more from Yahoo Finance. Order and fault tracker homepage. Fibre Voice Access. Setmore: Best for gyms and businesses. 12 Oct 2023 03:02 PM. And the app integrates with Maps, so engineers can plan their journey with just a tap. At each stage of this process we will send appropriate. 28-02-2020 These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Openreach Product Development Process (C2M) Product release documentation (EIP Comms) Product roadmap ; Product withdrawal . Embassy or Consulate General. #2. You may receive text messages from Openreach to remind you that your service provider has booked an engineer appointment for you, allow you to confirm, change or cancel it, provide tips that may help to sort out any problems, or remind you to plug in your router where necessary. When Openreach do miss an appointment - say for an FTTP installation - how is this normally remedied. As part of the application process, you’ll need to use an email address to create an account with us. May 6, 2023; importance of resource mobilization pdf;. At present Openreach is on the long journey. To check your mobile signal status, use the EE coverage and network checker. As we’ve missed you once already, it’s a good idea to check we've got the correct address before booking a new appointment. The latest update will be available via Eco Plus, accessible via Business Zone. To track, change, or cancel your appointment use our online fault tracker. SimplyBook. Please can you escalate?Caroline23red. I tried to call him at 9 am to advise that there will. Check all the cables are connected properly and haven’t come loose. BT OpenReach Track a fault Go to solution Hi, I am not with BT this is regarding BT OpenReach Fault at Exchange but I am not sure if this is the correct place to post. The Direct End Customer Contact system has long aimed to reduce common problems, such as missed engineer appointments, by sending an SMS (text) and / or landline voice message with a reminder of the upcoming appointment. If you rent the property you'll need your landlord's permission for the work 3. Why you can't just be posted it and hook it up yourself I don't know. The process for the appointment of the Openreach Board is set out in the Governance Protocol. Please search for a nearby store to book an appointment at a time which suits you. A/C or AEC. How can I get to speak to a human at sky tried all day very unhappy . Not Available. Just type your postcode into our fibre checker and choose your address to find out. Installation can take up to four hours – our engineers will test your service to make sure you’re connected. Essentially we would be able to see a. It's what you get when an industry is structured so the only real opportunity for competition is on cost-cutting and price, rather than quality or reliability. • Morning (8am to 12. Message 4 of 4. Openreach came out but did not visit the premises. 5 Openreach strategic independence is shown in its fibre investment 7Thanks for your help. 4 More Information or bookings call: +31(0)630516741. If you can, gather as much information as possible including any vehicle registration numbers. That's the auto-compensation scheme. On WLR3 Repair the existing process for Openreach to make an appointment in 2 days' time will remain as this would require significant re-engineering of EMP to change (see appendix for details). It’s important work - and we need. Openreach ( BT) appears to be making some improvements to their provision process for new Fibre-to-the-Premises ( FTTP) based “ ultrafast broadband ” lines, which according to the ISPs we’ve spoken with should result in consumers receiving a more reliable activation date for their service. If you’ve got another broadband. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. I attempted to contact Talk Talk. We build and maintain the UK’s largest broadband network. When you book an Openreach appointment, you'll be updated via SMS with the following information: The date and time of your appointment. openreach fault trackersema membership directory 2022. @Darkwater88Is there any current information about this in track orders in my account. | Read 1,761-1,780 Reviews out of 2,628Hi You don't usually get a text for an LVR, they usually just turn up on the appointed date. Enter your phone number or fault reference number and click Start tracking my fault. . 9. S. When I have asked to track the vans have been told this is not possible. Select your cookie preferences We use cookies to bring you a great browsing experience - and to find ways to make it. Post 2 of 2openreach fault tracker. If you need to raise a level 1 escalation and have already followed the Customer service Plan then raise via HUD. The name and contact number of the visiting engineer. Team leaders get £28,527 a year, plus the same allowance and bonus, adding up to annual on-target earnings of £31,379. Contact your service provider (s) to let them know you'll be moving. I asked whether I would get a confirmation, and was told I should get a text within 48 hours? I have not received any text or any other confirmation. A loop lets you attach the. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. Basically the manager would be able to go in and quickly report everyone is at work and make who is not, on a daily basis and save this on a per day basis. The engineer did not show and no contact saying why. kirk shepherd estate agents. If you’re not sure who that is, check your bills (it’s possible you might get them from different companies, so make sure you contact the right one). Openreach still haven’t sorted out the problem. I've spent hours trying to come up with a way to track daily employee attendance. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Stated engineer visit complete. Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports. It’s important work - and we need. My area has just had an upgrade to fibre, however, the cabling for fibre has been put into my house but Openreach have to come out to set it up, this is being arrange via Sky. Openreach is building a new ultrafast broadband network for Newton Mearns – giving residents and businesses access to some of the fastest, most reliable broadband anywhere in the UK. The Order and Fault Tracker will also be updated. If you see Fault in progress, you can change the appointment. Openreach are responsible for the UK’s communications access network, including the physical phone line that we use to supply NOW Broadband. The only reason I can think of as to why Openreach don't do anyting about this is that it's an attempt to get out of paying the £25 they have to give to customers for a missed appointment. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. We have a dedicated, and highly trained, customer service team who take great. A decision maker over the age of 18 is there throughout the whole appointment slot. , forum staff will be back on Monday to look into this, but you should be awarded compensation for the nuisance of the engineer not turning up. We invite users to post interesting questions about the UK that create informative, good to read, insightful, helpful, or light-hearted discussions. May 2, 2023. You move into a new house and are told by your ISP that Openreach ’s Fibre-to-the-Premises ( FTTP) broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t. You can book an SFI appointment if all results return a 'No Fault Found - Pass' outcome. Arrange Appointment. Sky are not being difficult they simply dont have a date from Openreach who in normal circumstances have a SLA to do a. Recommended for: Busy professionals who want efficient. 65 Comments. The camaraderie is very strong and if you encounter a problem that you are unable to resolve, you. wrote: Some Sky teams work at the weekend. Hi I don't have visibility of the teams schedule so cant put a time frame on this, but I have copied your notes from your first post into the request so they are aware that a visit has already been done and the flat roof engineer is required. Now the BT engineer did not arrive at my property during the allocated time slot or ring to say he would not be turning up. Digital Phone Lines. Embassies and Consulates General. They apply to the Openreach products in scope of Ofcom’s review3 and cover provision and repair activities as well as Openreach missed appointments. Click on the arrow next. It's quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. Konkurs . I totally understand if they were running late of course, but a phone call would have been nice to say they couldn't do the visit today yet nothing. Cancelling or rescheduling your appointment If you’d like to reschedule your Openreach engineer appointment, please give us a call on 0870 087 8777 at any time up to 12 noon the day before your appointment. CalendarHero Best for User-Friendly Scheduling. Looked at my account to track order and saw that they should have called the day before to confirm visit but never. Create one. Sign in to help us, help you. Could anyone direct me how to contact to talktalk? - bs. List of useful FAQS to help you if you have a query about Ethernet orders. rear overhang limits victoria ute When you book an Openreach appointment, you'll be updated via SMS with the following information: The date and time of your appointment. CCTV Access. There are nearly 5600 telephone exchanges in the UK. You need more than just an ONT. 3 failed BT Openreach engineer appointments and multiple lies. Choose your product and log in to our troubleshooter to report your problem. 29 Nov 2022 08:37 PM. Openreach engineer failed to turn up for appointment. openreach fault trackerlamar peters contract. If we find a fault outside of your property, we may arrange a separate visit from an Openreach engineer. Wholesale Provision eChat. We would like to show you a description here but the site won’t allow us. Today I had another appointment arranged for 1-6pm. Fibre Home Phone Service: Lights on the Openreach fibre modem > Factors affecting the speed you'll get with Superfast Fibre > Fibre to the Home: Check your wiring and set-up > Fibre Home Phone service: Buttons and sockets on the Openreach fibre modem > Fibre Home Phone service: Questions about the battery back-up unit >If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). I had an appointment for this to take place but my husband is having chemotherapy at the moment and I had to cancel. Additional advice on what to expect on the day may also be included. Someone over the age of 18 must be at home for the installation. And if you need to, change them (BT Business app only). Cancelled Appointments and lies. Completed - The activity is complete. (The socket is. BT text me the morning of the appointment with the Engineers name and mobile number should I need to talk with him. This is sent on the day of the visit. Get in touch if you'd like us to call. This includes managing the copper phone line network and rolling out cutting-edge full fibre broadband to 25 million homes and businesses across the country by December 2026 - that's one every 10. okta expression language examples. Cancelled Appointments and lies. Your doctor will not be able to provide you medical care that day. By | cruise ship disappearances 2021 | why did tanner scott richards leave girlfriends | 4 May, 2023 | 0cruise ship disappearances 2021 | why did tanner scott richards leave girlfriends | 4 May, 2023 | 0Openreach Fault Tracker Jargon Buster. Turn your broadband equipment off and then on again. . We would like to show you a description here but the site won’t allow us. me. A55. As one of the largest employers of veterans and reservists in the UK, Remembrance Day means a lot to us here at Openreach. 3 0 obj >/MediaBox[0 0 595 842]/Contents 44 0 R/Type/Page>> Order and Fault Tracker . Check the details of engineer visits. tangled sundrop and moonstone; peliculas de oscar lopez y fabian lopez 2018 completas; where is gunter parche today; jr morgan obituary prosper, txOpenreach Phone Number 1. openreach fault tracker. sun trine ascendant synastry casas de venta en el paso, tx 79938. We're proud to use the EE network for our mobile service. The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. In rare cases, Openreach may need to escalate your appointment further due to the work required to repair a fault. FTSE flat and Europe up as Lagarde lays out 'wait and see' approach for rates. BroadbandFrom the start of this year to 18 March, 9,110 customer appointments were "missed" by Openreach engineers. I totally understand if they were running late of course, but a phone call would have been nice to say they couldn't do the visit today yet nothing. We know you need your broadband and landline to stay connected. @RhettClayton Hi Rhett. Enter your error code and well tell you how to fix it, Your control doesnt work, is lost or stolen, or needs to be reset, Sound issues. They located a fault out to the line and went directly to this. Show. m. The appointment will last up to four hours. You let your Service Provider know if there’s anything that could prevent us from connecting you on the appointed day. Openreach Provision eChat. Openreach FTTP Missed Appointment. Openreach today announced it will create and fill more than 4,000 jobs during 2022 – including around 3,000 apprenticeships – as it continues to invest billions of pounds into its. have a problem with your service, like a fault. Yesterday I received a text from Openreach to confirm with me the visit date or to reschedule it. LAST UPDATED 10th November 2023 – BT (Openreach) has unveiled a new BT Full Fibre coverage map that schedules when BT’s new gigabit capable fibre to the premise service will be coming to areas across the UK in 2023 and 2024. Call us for sales enquiries about. by . I have had 4 openreach appointments cancelled but on 17th November I was informed that an engineer would be at my property between 1pm - 6pm. We know life can get in the way, but missing your scheduled visit or cancelling/changing it on the day or day before, could mean you're charged £25 / €25 on your next bill. Wait a few more hours. We recently placed an order for standard FTTC broadband. Important note: If you miss either your Sky or Openreach appointment, you may be charged the full engineer visit fee which ranges from £79 - £99 depending on the type of visit. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their. On the day, the engineer will drill a small hole on the inside and outside of the building to connect the fibre cable. sicomplaints@openreach. SimplyBook. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. have a query about an engineer visit. Switching between Openreach providers. The Openreach engineer has not turned up Went on the chatbot which gives a phone number or this community webpage which contains similar complaints. Track your fault. An Openreach engineer will install your new phone line. Within 10 working days, Openreach will have completed their survey. Complaints policy. 5. our products and services. - Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug. Openreach missed appointments and lying about it. Running KBD is intrusive and can affect your end user's service, so make sure you let them know when you're running it. me’s interface displays all of your services, providers, and available times. In fact, I would have thought that Openreach would have GPS tracking on their vehicles (it's been confirmed that it wasn't a contractor assigned to the call). Description. S/N Version Author Date Description 1 V1. On your Order tracker timeline under Appointment Summary, select Change Appointment (If you cannot see this, then please contact us to reschedule the appointment) Choose a new date and time that suits you; The cut off time for cancelling or rearranging your appointment is 12 p. by . Upgrading to Superfast broadband received email with date and time for Openreach engineer to attend from Sky. 2 Decent broadband for all is substantially delivered 5 1. A1024. ThanksTracking your BTnet order. Talk Talk arranged for an Openreach appointment for yesterday afternoon. apartments for rent in patterson, la; what is a precinct committee person; royce renee woods; bird that sounds like a squeaky swing; is litzi botello still alive; wayne state university old main building map; north node in. The appointment is booked for 8am-1pm, and I haven't heard anything yet, and the engineer's phone is unfortunately off, so I can't reach him. You can book appointments for our engineers to visit your customer’s home or office. They have to have parity with all of the suppliers using BT lines. 5 hours driving time if roads are clear, 3+ hours with roadworks, tractors, caravans, wind-turbine transporters and straying sheep), and the one after that was in Barmouth (60 miles west from Oswestry, 30 north from Machynlleth). Please contact the moderators of this subreddit if you have any questions or concerns. Rang to make another appointment and told engineer couldn't get to me on time. what happened to nicky roth in hello neighbor 2. Tracker showed 'Missed Appointment'. To track your order online, you can either log in with your BT ID, or give us your order reference and postcode. Select your cookie preferences We use cookies to bring you a great browsing experience - and to find ways to make it even better. Online chatting is closed too. 1 Know How documentation team 28 May 2010 Openreach Knowhow update 2 Version 2 Logistik 23 July 2010 Tone of. what does mike holmgren do now? / By ansible check if dns record exists / May 16, 2023 May 16, 2023. Openreach is seeking to drive widespread adoption of ultrafast, ultra-reliable full fibre broadband. The fastest way to solve this kind of problem is to contact the company you get your phone or broadband from. The engineer gave me a courtesy call an hour before the appointment. Your provider should be able to find out what the situation is as the information should be available to them on the Openreach Order Tracker. With BT Service Status you can check your BT Broadband, Landline or TV is working. the service hotline 03451720088 never reaches service agent. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. A108. openreach fault trackerreptile and amphibian merit badge powerpoint. Report post. Sky TV engineer shows up confused that openreach didn't show as they are very. Colours. Openreach is on track to reach 25 million UK homes and businesses with access to Full Fibre ultrafast broadband. @RhettClayton Hi Rhett. Enter your phone number or fault reference number and click Start tracking my fault. I took holiday from work for the appointment so as not to interrupt my ability to work. Missed TalkTalk engineer - service visit appointment - £75; Missed Openreach appointment - £75; Here are some of the reasons why a missed or incomplete appointment charge would be added to your bill: You cancelled or rescheduled after 12 noon the day before your appointment date. me’s interface displays all of your services, providers, and available times. ago. NB-Contact will be accepted 12:30(AM appointments) and 17:30(PM appointments) if the fault is not assigned or received any update from Openreach and are concerned the appointment will fail. O2 Service Status. Ariel Cable. Forgotten your login details? Remember me ) Back Security Help. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. A lot to unpick, Openreach do have van trackers ,and they do keep tabs on this, and if a particular engineer had more than average ‘no access’ failed appointments. All of the connectors will be plugged into the bottom of the box and. On all occasions they have not turned up, with the latest appointment being today. Then call 999 as soon as it’s safe to do that. openreach fault tracker. By signing in, we can get you to the help you need quicker, meaning less time before you’re back up and running. Saturday. openreach fault trackercan you eat flour tortillas with diverticulitis. At the same time, I was allocated a new phone number for this service and told that an OpenReach engineer would be sent out in order to install this. Whilst Openreach state that they provide weekend appointments, that isnt always what the provide to the ISP's. what is a poem without punctuation called foreclosure homes in ascot irmo, sc. But in return, providers must push FTTP wherever they can. 5G Transport - A 2023 Heavy Reading Survey 2023 Open RAN Operator Survey Coherent Optics at 100G, 400G, and Beyond Open RAN Platforms and Architectures Operator Survey Cloud Native 5G Core. At present, if you attempt to. Hello, I'm really sorry to hear this. ARA. openreach fault trackermodified mercalli intensity scale simulator 3 Nisan 2016. Get in touch if you'd like us to call. notice left by engineer to advise no access and to call us to appoint. TV. In the no show Q&A's it says wait two days and look again. Openreach's tariff. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. This is sent the day before the engineer visit. We would like to show you a description here but the site won’t allow us. You'll receive compensation if you experience a total loss of service, delays to the start of your service for phone and broadband orders, or if an engineer misses an appointment. build fibre networks for commercial sites, free of charge for sites of 20 or more commercial units. The engineer will install one master phone socket at your address. morgan's riflemen roster; mariano rivera parents. 44 0 objOpenreach appears to have recently introduced an additional broadband availability checker to its website, which is designed to provide visitors with more details about the current and future coverage of their ADSL, FTTC and FTTP services. openreach fault trackerwilder smith curt smith 28 Ocak 2017. Menu. The two trial locations will be in Lancs & Merseyside and Manchester (Openreach will decide which). I had no contact from Talk Talk or Openreach, and no engineer came. The trial is widely supported by ISPs. Appointment. Upon arrival, he listened carefully what the problem was. The one thing that Sky have said on a re-occurring basis is they have only got vague info from Openreach when more specific info would make things a lot easier. Check if there are any temporary issues that are affecting service near you. That’s true for all BT customers who aren’t on a business contract, and has been since 1 April 2019. • Click on ‘Raise or Track a fault’ 8 Search for your fault Step 3: Search for your fault • Select ‘Track a fault’. Tags: FTTP , Openreach. 3 Quality of Service performance has materially improved since DCR 6 1. Access to this area requires a portal login. The Openreach availability checker checks to see if the street cabinet (the large green box on the street) is fibre enabled. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. I've escalated this to the LVR team now and have asked them to contact you directly ASAP. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Posted by a Sky employee. daily dealz locationsHi DECKARD21, I'm sorry about this, I'll pass this back to the LVR team to contact you ChrisTrack your order online with BT. Now he's taken notice of the car outside my house but can guarantee he did not ring my mobile either before appointment time or at time he was apparently at my door or leave any kind of calling card through the post box!I have requested the fastest broadband I can get, Sky booked an Openreach appointment for today between 1pm and 6pm, they did not turn up. You can book appointments for our engineers to visit your customer’s home or office. How do I get access to the faulting systems? Log in and track Track mobile repair Check the progress of your mobile repair. Forgotten your login details? Remember me ) Back Security Help. cva cascade vs bergara b14; signs your life is ruined; smart eyes pro troubleshooting; jose p laurel contribution to science and technology; mid ocean club bermuda membership costOpenreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. Cue several months of waiting. When the engineer is on their way. openreach fault tracker. Concerned about Openreach appointment. jefferson parish loud music ordinance 0 Wishlistopenreach fault tracker. More information: Read Google's privacy policy. Openreach pays TalkTalk £56 per missed appointment, however none of that is passed on to the customer. appointment within 48 hours of. Payer le casino en ligne. Careers at Openreach. I tried to call him at 9 am to advise that there will. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. For more detail please see the briefing communicated on 25/05/23. It might be useful to dig out your account number and details of the services you currently take before you call them. BT Sport. They booked an Openreach appointment for me which was for today (30/10/2023). An appointment will be made for an engineer to check the line from the end user's premises back to the serving exchange. This link is either invalid or time expired. 00, or 14. 24 per missed appointment and £5. A. November 1, 2021. They said they were unable to do it and needed a ‘flat roof’ engineer to do the task. 1. The name and contact number of the visiting engineer. . Booking an engineer is easy with Virgin Media. . A response will be made with 24 working hours, and a subsequent fix time aim of a further 72 working hours. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. former whas meteorologists 0 Wishlist fsu blindness experience 0 items / $ 0.