There must have been a previous installation or you would not have been offered a self install. 0. Manage Your Account. Virgin Mobile. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. I'm a Very Insightful Person, I'm here to share knowledge. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. You should see a cable going through the wall and if you trace this inside, you should get the cable. Re: No wall socket. The Virgin wall sockets just have one connector at the bottom. Please help as I need the. So you can either unscrew this one & push on the connector provided in the Quick Start pack. on 31-12-2021 10:47. I highly doubt my landlord will allow a virgin coax. I don't longer work there. Praying the white is the virgin one. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). Call the Pre-installation and delivery team on 0800 052 1734. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. #12. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). It works fine and my router (which is the black box in Picture 2),. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. 0 Kudos Reply. Just make sure you definately don't need it, or won't be needing it again. . Admittedly these will make more sense if you already have a basic. Could a VM engineer be boo. We need to remove the box inside aswell to decorate. I have also checked outside and there is no box either on my property or on my boundary wall. 19 minutes ago. Options. Entertain me; Broadband Deals. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. VM BB TV Landline. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Connections to Virgin Media equipment are clearly marked in both cases. Rob. Some properties do not have a wall socket, only a cable. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and. (I did this video to help/guide new engineer as I did not find any for my self when I started. We would like to show you a description here but the site won’t allow us. Everything is converted to specialised triple screened coaxial cable. . 0 Kudos. The connector with the yellow label looks like your VM connection, the other two look like satellite. For into also image of the. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Be aware it may complicate things though if you do come to order cable in the future. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I need to plug the isolator cable into the Virgin Media wall socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. on 30-12-2022 13:33. I was never asked if I had a wall box. Aug 8, 2011. . the 2 wires end up inside the wall, I cannot see further where it is leading to. 1 ACCEPTED SOLUTION. Plug the cables into the Hub. I expect it is a male F plug on the cable, they don’t make female F plugs. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. on 15-02-2022 10:03. Mobile Your Account. Absolutely not. They can arrange for an engineer to come to the property to complete the installation. on 05-04-2023 09:20. Forum TeamRe: How to book an engineer. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. There’s even no BT wall socket. Sign in . Stay safe online. Let us know if there's any further issues. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Quickstart is the quickest and easiest way to setup our services. 0 Kudos Reply. With our services we do need to install our own sockets. We would like this to be re-located please into our living room on ground floor. I can’t find a wall socket anywhere that matches those indicated by virgin. Hello, my isolator cable does not fit into the virgin media wall socket. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Mark as New; Bookmark this message; Subscribe to this message; Mute;. . no virgin media wall socket on 01-12-2022 10:05. Measuring a compact 230x153x55mm and weighing 1. Options. The openreach socket can take a landline cable or an ethernet cable. Summary of Contents for Virgin Media Virgin TV V6. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Options. Wall Socket. If you have been given a Quickstart pack, but. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. See where this Helpful Answer was posted. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. No virgin media wall socket. - 5156775. both appear. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 29-12-2022 20:58 - edited 29-12-2022 21:00. The cable could be hidden within, or behind, furniture. All the cabling is the property of Virgin Media and must not be touched. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Get the Hub ready by connecting the wires. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Everything is converted to specialised triple screened coaxial cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. Virgin Media; My Virgin Media; Shop; Help;. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Get virgin engineer to move the wall socket. It could be that a previous owner has cut the cabling out. So tiny joule protectors must be safe. Jack14102. But I have no Virgin Media Wall socket in my house. Any extension that you create after the main socket is your responsibility. That is a rooftop aerial outlet for Freeview TV. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Verify that the white cable is securely connected to the Virgin Media wall socket. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Posts. Don’t plug the power cable into a plug socket yet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. In the UK, one is rarely seen in 20 years. I'll send you a PM now to book this in. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. I have signed up as a new user for Virgin Fibre. Chris. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. The RFoG node is a Vector BOOSTRAL 610. Customer since 1993. Hello! I was told I could do a self install kit for my broadband installation next week. . It should be free of charge. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. I'm a Very Insightful Person, I'm here to share knowledge, I don't. on 04-02-2023 11:17. Hi, I just received my hub. If there. A master socket is the main socket for the phone line in your home, not an extension socket. . Get the Hub ready by connecting the wires. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. on 21-02-2023 19:59. Awful first impressions of Virgin Media. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. ahhh the rubbish that is CS - you could try this. Networking and WiFi. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. I don't longer work there. All forum topics; Previous topic; Next topic; 14 REPLIES 14. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. . Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Virgin Media; My Virgin Media; Shop;. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. The proper and safe way is to call for technician visits to disconnect and reconnect. Tudor. Could an engineer be arranged to install please as my account is due to go live today. The installation should take around an hour. The V6 is tiny. Tried the virtual assistant but it didn’t prove helpful. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Both your fibre cable and Wi-Fi router will be plugged into this. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. on 27-01-2023 17:22. Old Virgin Media box and poor signal. Indeed, I just took further photos which may help illustrating. . But I. You can visit the website virginmedia. 1 Mar 2016. (knowledge is power) Sun 05-Jan-14 12:53:34. Virgin Media don’t do any Fibre connections to inside the house. There should then be. £8p/m extra or included with Gig1 or Volt. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Vonage 2nd line. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. cheshire_man. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. We do not have an internal VM box to plug the round ended cable into. Looks like the cable is possibly there but not connected. a week ago. #2. • Check the connection is tightly connected, it will make a 'click' noise. Getting started & FAQ. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. My order is p. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. A network adapter – you’ll need this for every computer you want to connect. In response to Llfamily. The cable could be hidden within, or behind, furniture. Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The cable going in will be a double “shotgun barrel” type cable. They'll then install a fibre socket inside. on 12-01-2023 10:45. to be phone lines. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. You can also check for a loose cable as not all properties have a socket. 9 to th. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Sometimes there is no wall box, just a trailing cable. . The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Browse Virgin Media Virgin Media Community. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Some VM installations do not have an internal wall box, just a trailing lead. Tudor. Can you help? - 5401771. We have a virgin media wall socket with an - 4353656 - 2. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. 4. Sorry to hear of the install delay caused by the wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You can also check for a loose cable as not all properties have a socket. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. . 12-10-2022 18:51 - edited 12-10-2022 18:59. Paul_DN. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Re: Moving virgin media wall socket. Luckily, most newer computers have one already. The wall box may be branded with the logos of an old cable TV company (not VM). The new ones are just screws, the old style Telewest ones are like star shaped head. It allows your computer to send information along your network. However, since theres no virgin media socket is it possible if someone who works at v. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Tried looking but can't see a way to book an engineer for this? Thanks. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. Feb 22, 2022. Do a Google search on. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. There are two options for to your TV. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. on 22-10-2022 20:58. Sorry to hear you don't have a VM wall socket. Thank you for your post. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. Kath_F. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Options. Need Virgin Wall Socket - require "written confirmation" of what it entails. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. I don’t it is fibre cable. In the worst case that might be compensation to a neighbour for their loss of service. 3) get VM to fit a new box for you. I have received my quick start-up kit. just moved in, can see the brown cable coming in from outside but there's no VM. 1 [or 192. I'm currently renovating my living room, including the electrics. remove the VM wall box 2. I wanted. . Call the Pre-installation and delivery team on 0800 052 1734. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. 168. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. TV box - 15 mins. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. 168. In response to robertdwhite. Apparently the connection from there’s been cut off. Forum; Apps. I don't work for Virgin Media. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. But I have no Virgin Media Wall socket in my - 5339557. provided, I shall give them a call tomorrow. Entertain me; Broadband Deals. If you really need to take them off, just use a screwdriver to unscrew the screws. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Call the Pre-installation and delivery team on 0800 052 1734. Explain what needs to be done and book an engineer visit. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. For a wires-free alternative, you could use a cordless phone setup. Tudor. How deep should Virgin Media cables be? 1 to 6 inches. All the cables will go under the floorboards. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. We have tried plugging it into the only box we found it would fit but no luck. The engineer will bring everything needed to install your Virgin Media services on your chosen day. on 30-12-2022 13:33. Can see - 5322120. 4 out of 5 stars. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Phone. So, a 50 minute broadband, TV and phone. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I will. Stay safe online. The pre-install team number is 0800 052 1734. plug that extended cable into the. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. See the attached photo. No virgin media wall socket. Virgin Media: TiVo® service. Booking an engineer is easy with Virgin Media. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. This video will show you how to install a Virgin Media extension cable. Failing this. Explain what needs to be done and book and engineer visit. Sometimes there is no wall box, just a trailing cable. This video will show you how to install a Virgin Media extension cable. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. the box should be inside your house. to be phone lines. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. But I have no Virgin Media Wall socket in my house. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Especially big thanks to the engineer, Mr. on 14-09-2022 12:00. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Wall sockets and no connection. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Entertain me; Broadband Deals. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. All the wall. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Solved: We have the quickstart pack but. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. That is the missing power supply. Stay safe online. Look for the omnibox outside and trace the cable inside. Even after scraping the connection might not be a very good one. Past occupiers of your property may have removed. Go to solution. u just run a long cable from the box inside to whatever room u want. 1) remove the attenuator from the existing cable, plug it into back of hub. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Dave. 4.