I'm sorry to see that you have the red light on the hub after following the recommended steps to resolve this. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. Have followed the instructions to the letter on set up and it is not working. Tudor. Joining in. and the orange light is still on. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. Power Light The power light on the Virgin Media router indicates. Hey my box still works etc but the power light doesn’t come on?Go to solution. Understanding what each of these lights mean can help you diagnose and troubleshoot network issues. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Hi Adri, the modem light has remained white, whenever I have checked it. Virgin Media Super Hub 2. Knowing what the lights mean can help you diagnose any issues you may be having. In normal operation the power light will be on and the connection light will be off. Options. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Area 14. For £76 a month this shouldn’t be happening. Hello. When the power light is solid white, it indicates that the hub is on and working correctly. Once you reach the WPS settings, you’ll need to disable both WPS options and press save. Appears to be working normally but I would say a little warm. I have checked the service status in my area and it says no issues. It may also flash green when the Hub is performing a software update. The " Understand what the lights mean on the WiFi Hub " on <this page> may help. Robbo600. With 6 recording tuners, the chances of there being a problem with clashes are vastly reduced. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. viczig. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. 0 and since this morning the power light is permanently red. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. I did have a billing issue, but that has been solved. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. Let us know and we can go on from there. Hi . Flashing Red – Updating firmware. Connect the Hub’s power cable with the blue tab. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Options. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. on 11-06-2023 18:32. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. After plugging in the box for the first time on the 12th October we noticed the box had an orange light. 168. - pressed reset button for 15 seconds. If they say it's already activated then they may be able to book a tech appointment for you. Virgin Media logo, on the Super Hub 2 it says WPS and on the From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Please look out for the purple envelope in the top right of your screen. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayAccording to this Link a box with the light flashing in any colour is faulty. What do the Colours mean on Virgin hub? It is possible that the internet is out of range or there is no internet at all. media hub is showing an orange front light instead instead of the usual white one. Joining in. Try a 30 second pinhole reset of the hub with no ethernet connection. 3. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Any attempt to reset or hard reset it have failed and. I know work as been going on today but I still have a red flashing phone light on my hub 3. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. To reset: press the button and hold it for more than ten seconds. I've recently had issues with my ethernet cable and WiFi connections from the router to my PC, however WiFi signal is connecting on phones. • Switch the hub back on at the power. Try our TV troubleshooting tool now. This makes it ideal for streaming, gaming, and other. Hi I have had the same issue. We're better, connected. Options. hub 4 started flashing white, and keeps cycling from solid, to flashing. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. As you have still got this after rebooting and ensuring the hub is in a well ventilated location it would be best for us to arrange a tech for you to check over the hub. Ive tried disconecting all of the cables and rebooting the device but the - 5280311. I have called customer service 3 times now as our internet keeps dropping off and everything keeps saying buffering on the on-demand so I call them and spent an hour of a lady saying she was doing something don't no what as she was not speaking and now the white light keeps pulse on and off slowly and. e phones and ring door bell, I have issues with keeping a stable. Joining in. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. What does it mean when the Virgin Media box is orange? There is a light to the left of the Virgin Media logo that shows you don’t have full network connection. Tried switching it off for a while and resetting it but the red light still remains. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). It has been flashing for days. In response to feedback that the colours indicating ‘standby’ and ‘on’ were too similar, the colour of the ‘standby’ light on the front of your Virgin TV 360 box is changing from light-blue to red. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. The legacy TiVo has 6/7 LEDs if you include the recording lights. Reboot the Virgin Media broadband Hub and TV box Sound issues on Virgin TV channels TV issues can be caused by a number of factors, from connection faults to issues in your. My Virgin Media contract began 4 months ago and since setting up our router has had an orange light. Sorry to hear of any concerns the constant red light on your hub may be causing you. Virgin Media Super Hub 2. My virgin broadband router internet light is flashing red and green what does the red blinking light mean on cricket usb modem? 4 pics 1 word- soccer ball surrounded by blue light, red light, stage with multicolor lights, another stage with more lights? Blue heart on virgin box. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Select your Virgin Wi-Fi network from the list of available networks. This includes: The Stream box. this problem usually occurs after a fresh installation with virgin when you get all three (broadband, phone and tv) installed. the latency has gotten worse though. Blinking blue wan light on virgin hub. Thanks. Solid green when in Modem mode. Flashing Green – Booting up. Not applicable. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. A power adaptor to plug into the Stream box and a power socket at the wall. Make sure that the cable is well connected to the splitter. If you’re using a splitter, make sure that’s firmly connected, too. Joining in. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. The other green lights will turn come back on (I. Options. Switched On Families. I have checked all connectors, unplugged, reset the router and the light is still red. If the light is red, it means there is an issue with your internet connection. Flashing Green – Booting up. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. My Virgin Media App. If this fails to resolve, then choose. These Hubs are equipped with LED lights. Anyone got the same in the area?on 04-06-2023 14:48. 1, sign on and put it into modem mode. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. Turn the black power switch into the off position. I seem to have all my channels i just dont. If the power light is off, the router is receiving no power. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it doesn't work, and the remote just flashes white in the corner. Joining in. My broadband and WiFi are working perfectly. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the. Are there any tests that forum staff can run to check whether the router is working correctly. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. shirleykitcher1. I do not work for VM. A guide to the lights, reading from top to bottom, can be found below. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Got to 3 out of 3 and then box restarted again. Red light bar. I have tried to get all 4 set up and can't make them work. . Options. Flashing White – Connecting to Virgin Media network. Hi, My router has a constant red light. I have turned the router off and on still same issue. afternoon i have got a hub 3 and the base light is red I have tried everything to sort it unplugged made sure its all plugged back in correctly reset it and it still want go back to white. The lights on the front of your Hub tell you what’s on and connected. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. and tells you of more local issues down to street cab/ postcode level. Please pop back to us at your earliest convenience and we'll do our very best to help. I have tried the pinhole reset. I don't really care that the light is orange, what I do care about is VERY poor WiFi. Options. As per the advice from @nodrogd, this will need to be replaced. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. MY virgin 360 TV box stopped working had a red light on it then orange and wouldn't go beyond welcome page tried all suggestions and none worked THEN I changed the batteries in the remote control and it worked straight away thought I'd post this to see if it helped anyone out who has the. Hub 4 lights keep coming on and off. The customers riding inside the. One of them has a red light, the other has an orange (amber) light. However, then my wifi stopped working. Hi all, I got my service installed on Tuesday and has been working great. In response to Jodi_S. Choose an option below to help you make the most of your new service. The Hub should now operate normally. The hub is not in direct sunlight and not near a heat source. But in most cases, a green light will mean something else depending on which light is green. 168. If you spot any issues, try our Troubleshooting tips on page 10. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. on 05-11-2022 18:26. I have tried switching it off for a few hours to let it cool down, that made no difference. See moreMeaning of Different LED Lights on Virgin Media Hub Virgin Media offers a range of cost-effective and feature-rich Hubs, including Hub 2, Hub 3, Hub 4, Hub 5, and Hub 5X. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. I have subsequently tried rebooting it and also resetting it. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. Thank you for your post and welcome to our community. White power light is on and Ready light is off. It should then pulse slowly as it connects to your Hub. ) dHUB 5 Flashing Blue Light. you would have to do self help or call customer service. 0 Kudos. I have two main 360 boxes. It acts as a sign of an entirely operational and functional state. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Virgin Media Hub 5 Light Status Overview. on 13-06-2023 11:34. White power light is on and Internet lights are flashing. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Unfortunately no issues with broadband in my area according to this. On us. This may take up to 2 minutes. Where you go, TV 360 goes (if there’s internet). Now when I got home today I was met with no internet and a Red - 5239893. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support. Thanks for taking the time to contact us via the Community. My pictures constantly pixelates on certain and recorded channels too. The 'loss of connectivity' light is different and I have seen it before. All wifi devices will need reconnecting to the best SSID at each location. We would like to show you a description here but the site won’t allow us. If it’s flashing green, it’s starting up. Won't connect. 2. There's no official status of an orange light on the Hub 3. I have subsequently tried rebooting it and also resetting it. 0 Model VMDG505 / TG2492LG-VM, and modified the connection to our phone network to run through the hub. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. Checking the Indicator Lights. Alex_Rm. The lights are: Power: Indicates the power is on and the router is working. It means there is an issue with your connections even though the Virgin Hub 4 is on. I have tried a pinhole reset twice now but the light remains orange. What colour light is hub 3 supposed to be as mine is a constant amber. Your network has been fixed Otherwise noth. on 26-09-2023 17:25. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. On the front of the V6 box, you’ll see a small black LED screen with a red Virgin Media logo on it. Phone line was also off at this time but TiVo providing TV channels ok. I had 2 plugs and 2 bulbs in my old property - with no issues. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. If the lights indicate a problem, try the next. These lights are: Power: This light will be solid white when the router is powered on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This could be due to a problem with the router, or with the broadband connection. It is a reliable, efficient and cost-effective way to make calls. 4Ghz and 5Ghz Wireless networks. Didn’t even know the reset button was there. It's almost 2 weeks. Why is there no light on my virgin box? There are a number of reasons why you might see no light when you turn on your Virgin Media routers. Switch on the power button. Red Light. Sorry to hear of the hub issues and the red light, we appreciate you taking the time to raise this via the forums and welcome to the community. ) d HUB 5 Flashing Blue Light. in Medway Kent . Red Light. On a Hub3/4/5, you could first try separating the SSID's of the 2. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. ) and is out in the open, not near heat or anything. Please can you take out all the cables and put them back in. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Did you mean: Virgin Media Community. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. 1Gb. Just joined. Hi my virgin. Each morning on the Virgin Media router denotes a different feature of your broadband connection. Check out the envelope in the top right hand corner, for a private message from me. The Wi-Fi light –. Options. Virgin media hub 3 lights meaning; Virgin media is one of the largest telephone operators in the United Kingdom. The device should now have stopped searching for WPS, meaning that. This could be caused by a fault in the network or a problem with the customer's equipment. Find your router’s power button and press it to do this. . 1: Look in My Shows for anything with the red "R" symbol at the top. • Switch the hub back on at the power. When the connection lights stop flashing your Boosters are paired. 0) is showing a red light. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I have had a solid red light on my hub for over a week. After that it starts the process over again and reverts back to the green. Reply. . Hold the minus button on the front of your V6 box down for 10 seconds. Green Light. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection. Try a 30 second pinhole reset of the hub with no ethernet connection. They change to white when the connection is. Good morning, My virgin WiFi Hub 3. Router now has a permanent orange light on front. It allows for up to four Ethernet ports, giving users the option to connect multiple devices at once. Despite service status saying there where no issues in the area, a couple of neighbours had simil. Router is well ventilated and cool. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0. 0 Kudos. In this article, we will discuss the meaning of the lights on a Virgin Media Hitron router. I can get it back by rebooting or doing a factory reset (keeping my recordings) and it. I have a Hub 4 but I have 2 separate networks for 2. Yes it is in an open space and not re heating. Accordingly, the Virgin media hub 4 offers a great range of features and options. . Hub3 flashing green lights. All in one super nifty tool. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Depending on the age of the hub eventually white light can fail and red becomes default. on 06-09-2023 10:32. Blue led light on virgin modem?The Hub3 is known to be plagued by low quality LED's that can fade over time from white through 50 shades of yellow/orange. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. My phone line is connected to the hub since early November. I have a Hub 3. on 16-02-2023 20:29. Claim up to three (if needed) with our WiFi guarantee. - pressed reset button for 15 seconds. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHeart flashing virgin media box. I am sorry to hear that. The three lights on the front of the router indicate the status of your internet connection. Your Hub 4 has four lights and the configuration that they represent on your hub shows you exactly what is going on with your current network status. on 16-02-2023 20:29. perhaps the hub is not been added to your account. Here's what each one means. It’s like a. I think the V6 was just an unlucky victim - the red button wouldn't work (and may lock up for a while) without a working broadband connection. . Options. The hub flashing red light. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Choose an option below to help you make the most of your new service. The code C233 is a specific code used by Virgin Telco. I am so sorry to hear you are affected by a red light on your hub. If it’s off, you don. Options. Regards. It's also an indication that the Hub is receiving a good signal from the Virgin network. It used to intermittently change between white and orange but now it stays orange all the time. Options. The router position is not changed so no reason to suspect overheating. Red light on Hub 3. I've unplugged and restarted many times, but always return to a steady red light. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. Plug each one into a mains socket and switch on. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. or it may be that it is "overheating" - is it "warm" in a well ventilated place. Get the Hub ready by connecting the wires. It may be stuck in an update loop. Thank you. Thank you so much for your post and welcome to the community forums, it's great to have you here. Some. . If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. . Ganzino. It means theres a problem with the return path on your virgin box- basically meaning that your unable to access on demand and hd services. Here you’ll find all the help you need for Virgin Media related problems and issues. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. Joining in. Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Ensure that the hub is in an open space and not overheating and reboot it. This is worrying as atm we’re working from home. 22-03-2022 09:31. Entertain me; Broadband Deals. on 20-02-2023 09:26. Faster Virgin Media broadband. If the Hub is working okay, just leave it. Thank you. on 05-07-2023 11:06. Tuning in. I have: - turned it on and off at the wall.