This includes: The Stream box. Hi. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. Within that letter or email, we’ll also include information about any other changes we’re. My VM account ended on 31st March. they can only follow a scripts. Networking and WiFi. . Normally, we ask you to return your kit. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. This includes: The Stream box. agreement. |. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Quickstart is the quickest and easiest way to setup our services. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. 6. Security matters. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. correctly to the Virgin Media wall socket, please follow these instructions to get set up. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. I used to live in London and since I had to move home I chose to discontinue my broadband. I am still with virgin media but under a new account. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. on 07-12-2022 16:39. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. . isn't big enough to take th. We would like to return it but we didn't a return box and now we are unsure what to do with it. You need to post the equipment back to Virgin Media. Stream from Virgin Media. Changes to Virgin Media prices 2023. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Browse Virgin Media Virgin Media Community. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. but the box the tv360 and hub4 came in, you use to return the old kit. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. Back a step. In December, VM offered to upgrade to Hub 5, and I accepted it. 2. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. On our wavelength In. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. . but it doesn't work - 5285247. Home Phone. I gave the guy everything including leads and he said he only needs the box and the remote. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Sign out . They were not required to return it but were asked to recycle it correctly. O2 shop or local council recycle yard. You can, if you prefer, print your. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Please can you confirm that the £40 c. . Am a little weary that if we recycle the kit that we might get billed for not returning it. 0 Kudos Reply. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Returning a Stream Box. You can contact us to discuss your O2 mobile products and services. Up to 3 WiFi Pods if needed. I am putting a complaint in with ofcom along with all the evidence I have. I spoke with VM, and they sent me a return kit. Options. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. It’s easy to Click & Collect your Virgin Media order with Yodel. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. We would like to show you a description here but the site won’t allow us. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. your Boosters are paired. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. These include: Super Hub 2ACI have a very old TV box. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. I have also been reminded each. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. The service start date was 28 January 2023. It's at least 7 years old! We would love. Switched. 2. Sign in . 0 Kudos. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. Fibre to the home - not actually me, btw. We would like to show you a description here but the site won’t allow us. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Been given my leaving date as 17th March. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Virgin Media Help - Get help, tips and advice to m. Alessandro Volta In response to MattL3. . You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. hi. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . . We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. My Virgin Media App. Return Valérie for free with Canada Post. We would like to show you a description here but the site won’t allow us. The new fibre phone line is designed to work with the same phones as the old copper line. That would be. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. co. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. 5 months ago I was upgraded from Hub 3 to 5. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Hi Kath, Thank you for your reply. FAQs about return kits. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Control your services . Browse Virgin Media Virgin Media. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. . Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. They have emailed to see someone is in the area and to book a collection date. The . We would like to show you a description here but the site won’t allow us. services. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Browse Virgin Media Virgin Media Community. 3 hours ago. Solved: My VM account ended on 31st March. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Virgin Phone Switchover. . Forum Team 10 Views Message 2 of 2 Flag for a. 4. We would like to show you a description here but the site won’t allow us. 3. £8p/m extra or included with Gig1 or Volt. Or stream, control and manage. Options. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. My Virgin Media App. Account - Mobile. In. You’ll then be able to use your same old phone to make. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Now all a sudden at 03. Here you’ll find all the help you need for Virgin Media related problems and issues. Browse Virgin Media Virgin Media Community. It is important that you read and understand the full terms and. 12K; 225; 463; Natalie_L. If you do not return your kit, you will be charged for it as set out in our terms and conditions . If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. . 0 or iOS 12 or later mobile or tablet. Each time promised either it will be collected by. I am going to send you a private message. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 554bn, inching up 0. Virgin collected my equipment early last year. You can find loads of helpful information on. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Each return kit is associated with specific equipment. Within that letter or email, we’ll also include information about any other changes we’re. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Your experience matters. Please, expect a private message from me here shortly, so I can have a further look and help out. Tuning in. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. . Options. 28 December 2011 at 1:11PM. I second this . Joining in. Account - Cable. . Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. I have today 11th feb had the same original email we need to collect your kit. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. My address is very simple to find so it is not a case of getting sent into the wrong post box either. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. However, despite my attempt to request for the return kit to be deli. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. We would like to show you a description here but the site won’t allow us. Stay safe online. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. 0 Kudos Reply. Your experience matters. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. When can I - 5311065. 3 weeks ago. If we decide to do this, we’ll let you know. The Stream remote. Virgin Fibre Areas only. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. I'm sure they would have charged me if I was out when they arrived. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. We would like to show you a description here but the site won’t allow us. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. It has been very poorly attached and has caused damage. . But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. 1. Sorry to hear there's an issue with a charge for failing to return equipment. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Step 4. End day it's virgin media's equipment. Posted in Managing Your Account - Cable. walthamyank. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. Return Valérie for free with Canada Post. SpeedVirgin media sent me a cheque when I didn’t return the router back. so trying to explain anything to a human is. That has been confirmed and was going to arrive in 3 working days. You might also need to change it if your current package isn’t available at your new address. Security matters. Joining in. That’s because while you're with us, you rent your kit, rather than own it. day. If you have any further queries or questions, please let us know. Virgin Mobile. We would like to show you a description here but the site won’t allow us. Alternatively, visit virg. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Further exclusions & legal stuff apply. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. We would like to show you a description here but the site won’t allow us. on 05-03-2022 19:10. and Virgin Media really have no CLUE what they telling people. we never really used the tv box and I throw it away many months ago. Simply press 1 when you get through to the automated menu, and you'll be put. scroll down to 'External wall box'). I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Not solved either. Kit return 5 hours ago Have waited in all. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. It’s because the reconnection team says the request cannot be processe. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Changes to Virgin Media prices 2023. Simply ring our friendly customer service team. Entertain me;. Returning Virgin Media equipment. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. The new fibre phone line is designed to work with the same phones as the old copper line. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. They said it should be 30 days to return so basically I hav. Options. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I'm sick of waiting for these to be collected and they are gathering dust. richardsch. Account - Mobile. Manage Your. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. I have not received the return kit I was promised in order to return VM equipment. 1. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Equipment remains our property and we charge for anything unreturned. Many thanks - 534135327. Over the last year we’ve managed the collection and return of more than 2. The clerk will print the return label and process your return. on 26-03-2023 08:51. Upgrading V6 boxes to 360. The tracking on Yodel says its still en-route. . Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Just joined. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Thank you for reaching out to us here on the Community. Returning kit. Stay safe online. The advantage of this would be less disruption to the property. Hi, Apparently I'm only being sent a box to return my router. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. . I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. hello007007 Posts: 149 Forumite. virgin media equipment return anything extra to receive one. Solved: My VM account ended on 31st March. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. The Stream remote. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. correctly to the Virgin Media wall socket, please follow these instructions to get set up. . I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. When you’re booking your move, let us know if you want to choose a new package for your new home. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. We would like to show you a description here but the site won’t allow us. As subject. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. . To return your equipment, simply click the link and follow the instructions. In your Stream kit you’ll find everything you need to get the Stream box up and running. In the event you change service or close your account, it's important that you return any equipment to us. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. . Tip Set up all of your kit within 12. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. If you're leaving Virgin Media, it will send you a postal. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Networking and WiFi. And now I'm getting chased up. The kit was collected and I received email confirmation of the collection. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. I have not received the return kit I was promised in order to return VM equipment. co. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Excludes broadband faults and broadband network outages. Given all the UK calls are recorded it will be verified that she told me to Bin it. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. We would like to show you a description here but the site won’t allow us. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Networking and WiFi. I'm sorry to hear there is some confusion with your return kit. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Hello. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Options. The impossible task of fitting Virgin Media kit in the returns box . Visit any Canada Post outlet and provide the following Post Return ID, PR890615. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. We would like to show you a description here but the site won’t allow us. We don't send confirmation of your request to cancel. SpeedReturning your Virgin Media kit VirginMedia. 2 July 2015 at 2:05PM in Phones & TV. Stay safe online. 3. H. We use Collect+ services for returning. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. The webpage usually list which items need returning, however it doesn't at present. This model should not be allowed, or at least there should be a way to connect to a VM. Please DM me and deal with this properly. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. If we don’t get the requested kit back,. However, I received a text message saying that I did not schedule a return yet. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Step by step guide to installing your Virgin Media broadband and Hub 3. The webpage usually list which items need returning, however it doesn't at present. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. When referring to “agreement” we mean all of these things. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. All VM Shops in London have been closed (I wrongly thought i coul. . Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Returning Kit. . I recently signed up for Virgin Broadband. Returning. If we decide to do this, we'll let you know. My Virgin Media App. Virgin Media Forums Agent Carley 0 Kudos Reply. If we don’t get the requested kit back, then we may charge to replace it.