• Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It will look something like this. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. I am happy to help with this. on 17-03-2023 15:45. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. Buy Multimedia Sockets at Screwfix. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Virgin Media services are only available in eligible Virgin Media network areas. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Koda. Save £105. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. You’ll see an amber light on the front of the TV Box. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. You could get up to £200 paid off. Some technicians just take the easiest route for an install not where the customer wants it. Installing and configuring your kitRe: Moving broadband socket. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. It’s easy to switch your TV and landline services too. Pack our kit. 0 Kudos. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. You’ll then be able to use your same old phone to make. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Reduces the. Plug the cables into the hub. 2. Very poor advice. The SSIDs must be the same and broadcast enabled. My Virgin Media App. 3 weeks ago. A master socket is the main socket for the phone line in your home, not an extension socket. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. A single cable modem can also be added to the same wiring backbone in your house. I wanted to check with people on here before trying to get an engineer in, just. SpeedWow can’t wait to have a BQM looking like this. Virgin Media Movers Team. Broadband. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. If you need a new wall socket, the engineer will install this for you during the appointment. I will assist you on getting this done for you. This is the point where Openreach's responsibility for the line. . Feb 22, 2022. Answered! Go to Answer. All the cabling is the property of Virgin Media and must not be touched. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. We need to remove the box inside aswell to decorate. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. VM has to 'switch' you to do that. VM BB TV Landline. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. See where this Helpful. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. I can’t find a wall socket anywhere that matches those indicated by virgin. If speeds aren’t as good as they could be, try your Pod in different places. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Get the Hub ready by connecting the wires. 0 Kudos Reply. From April 2023 that will change, Ofcom said today. 0 or Hub 3. 3. M. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. cable from wall. KIDDERMINSTER. Just push to fit Firmly push the end of the cables into the sockets. Or if the other end of the white cable is in a more useful. Your traditional landline sockets will no longer be the connecting point for your landline handset. Country. Would. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. on 03-01-2022 18:08. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. You can discuss the preferred layout with the VM technician. I therefore need to get the virgin internet from the front room to the offic. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Switching broadband provider is as easy as 1, 2, 3…. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. Moving a Virgin Superhub. g. Dave. we’ve just moved in to our new house. 0a output. Best of all, for many, it’s a free upgrade. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. QuickStart, set up and connections. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Plus get help on things like wayleave & access agreements. The Gamer Lounge. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. My dad bought the 1gbps package and arranged the delivery for - 5273209. The SSID must be password protected. £ 9. I can only find the TV socket. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. 24-03-2021 05:06 PM. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. Has anyone else experience this an. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Solved: We have the quickstart pack but sadly cannot get broadband set. The coax cable from the study can be used for the other 360 box in the kitchen. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Options. Account - Mobile. 29/07/15 - 16:50 #1. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Everything is converted to specialised triple screened coaxial cable. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . If it’s not a technical issue you need help with then we’re here to support you on. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Options. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. You need something called a barrel to connect the two. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. Browse. I'm a Very Insightful Person, I'm here to share knowledge. Very Insightful Person. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. We can certainly get a move of the equipment / wiring done. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Luckily, most newer computers have one already. The one thats on the bottom is the one you need for Virgin. the street is enabled for the service. Business, Economics, and Finance. Re: Move socket. I'm a Very Insightful Person, I'm here to share knowledge. 8 March 2011 at 8:29AM. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. by eddie778 • Just joined. Tool for removing cable box. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. The only phone socket available is the TEL1 socket on the back of the VM hub. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Jun 1, 2007 #16. 26-07-2023 8:48:18 PM. I would like to arrange for someone to come and look at it and if. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Pay £75-£99 for Virgin Media to do it. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. The cable is a shotgun cable, with a coaxial cable glued to another cable. Much easier and more discreet than putting a junction in. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. It has two outputs on the left of the wall box. Even sitting in the room above the router, the WiFi was dreadful. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). This follows on from an appointment made for last week. Last edited: 21 Jul 2010. 5m. 22/11/12 - 11:50 #6. -a power cable for the hub's adapter. Powerlines use your home's electrical wiring to connect devices. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. The cable could be hidden within, or behind, furniture. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Step by step guide to self installing your Virgin Media broadband Hub 4. It is possible to re-enable the existing sockets with this CV21 upgrade. This means that the broadband router can be installed at either location and both will need ADSL filters. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. Connect the black-banded end of the isolator cable to the socket of your Hitron. KIDDERMINSTER. Tudor. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Simplistic way will be running cable round the top of the skirting mate. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Tudor. Got my virgin media self install kit but I don't have a virgin socket. Installing Virgin Media banda for the primary set . They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. 2. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. Make sure to take our kit with you when you move. Like the TV cable we have too. Aug 16, 2014. Aug 16, 2014. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. PS. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Virgin Media Extension Cable. This will allow a RJ11 socket at the telephone. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Browse Virgin Media Virgin Media Community. Sign in to My Virgin Media a. Book your move Once you know you can use our services at your new address, get in touch to book your move. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Anything is technically possible. I checked the website and was -. I was told when purchasing the broadband package that fibre was available here and already in. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Push the white cable with the black label into the Hub. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. There should be a wall mounted box somewhere inside that has an F socket on it. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). the box should be inside your house. A Virgin Media wall socket is simply a point of entry into your home. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. The cable fits in the socket shown in the image attached. It might though take from a couple of days to a week to then get the tech visit. 1. Click & Collect. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Chatter and natter. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Account - Mobile. . Thank you for your help. The answer is yes. Turn on and start the hub. This includes: The Stream box. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Plug into the Hub. ) 1. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. Make sure to take our kit with you when you move. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Follow the instructions on screen to finish your setup. This video will show you how to install a Virgin Media extension cable. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Last edited: 21 Jul 2010. We would like to show you a description here but the site won’t allow us. Your connection box is usually put in the living room on the wall. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. It is a RJ11 connector on the TEL1 phone socket on the hub. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Pop the power cable into a nearby socket and switch it on. Teki, Mar 28, 2020. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. It’s a leasehold converted flat in the loft flat (I. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Step 3: Plug in your Virgin Media Hub on the go-live date. - 5109379My Virgin Media App. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. All our services will be set up so, once you’re in your. There is nothing about a Virgin phone line that makes it impossible. The house is a new build, there's no lead in the paint, no aquarium or anything like that. See where this Helpful Answer was posted. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. Turn on and start the Box. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. My problem, like many others is the main phone line is in one room and the hub in another. Measuring a compact 230x153x55mm and weighing 1. com. I don't have a virgin media wall socket and this is stressing me out. This will allow a RJ11 socket at the telephone. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Pack our kit. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Good afternoon everyone. OR. A Virgin Media wall socket is simply a point of entry into your home. Router Plugin Port. However you might need to check what type of cable is used to connect the socket to the Virgin network. I can’t take it off by myself so I called 0800 953 9500. And, of course, you can only use boxes supplied by VM. No, you can keep using the same phone you’ve always used. I will send a private message - watch out for the purple envelope inviting you in. Ultrafast Broadband. Surrey. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. However, I do not have any of the specified wall sockets available. The Openreach sockets do not work for Virgin Media. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I understand there will be a £25 charge. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Which was great as that is in a better location than my master Socket was. 1. Now to my Issue: I opted for the self-installation ki. I have only got one rectangular shaped white socket (Shown as below) but it seems old. This still leaves me with a couple of important concerns. I will private message you now to confirm your details. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Home Phone. SSL coax is extremely versatile and can be used in several applications. I have had - 5266681. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. #11. So you can either unscrew this one & push on the connector provided in the Quick Start pack. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. The new fibre phone line is designed to work with the same phones as the old copper line. " The hub is upstairs as previously said. We all know and love the internet and TV services that can enter our homes through entry points. The Passphrases of the SSIDs must match. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. On the day of activation, connect your new router to the master phone socket. I was told when purchasing the broadband package that f. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. 01-02-2023 10:59 - edited 01-02-2023 11:00. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Hello sophieboulter1. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. #4. - 5250024• Connect the ends of the 1. No, you can keep using the same phone you’ve always used. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. 0. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. There are 10 types of people: those. . Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. For more information please visit:issue looks like either the white cable isn't clicked in properly at 1 end, or the socket itself on the switch is faulty. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. You’ll need to return your Virgin Media Hub. Select the correct HDMI input for your box. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Thank you for posting and for joining this thread regarding home phone switchover. VM don't use fibre inside the property. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Moving the cable , disconnecting the box , then reconnecting is very easy. You may need to use the. Location. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. #VirginMedia #VirginMediaQuickStart #V. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. See where this Helpful Answer was posted. Options. On top of that, Virgin Media also offers a self-install option. Going to get them to move the V+ box as well by extending the cable. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. This means that the broadband router can be installed at either location and both will need ADSL filters. Manage Your Account. 04kg, it will easily fit under – or even alongside – any TV. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. on 17-12-2022 10:39. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the.