Engineer turned up but no connection in box. We would like to show you a description here but the site won’t allow us. Hi @mac51 thanks for your reply. I ordered my home start setup kit approximately one month ago which arrived today. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. First someone will come to run a cable from the road. We would like to show you a description here but the site won’t allow us. . This is the fourth day now and I decided to stay with Fibre and I signed up for an 18month new contract with Virgin. . The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. £9. 3 weeks ago. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. We would like to show you a description here but the site won’t allow us. Hi, Today, at 4 p. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. If so, do it now and just let the VM install run its course. Just to update the thread, the engineer visit has been booked in. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Engineer not turned up. Called service, they said 2nd line would contact me in an hour from 7:15pm. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. Seriously thinking of leaving. Home Phone. Options. I called Plusnet helpline and they said they couldn't contact the engineer either. 0 Kudos. £29. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. The engineer was booked. There are 10 types of people: those who understand. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. QuickStart, set up and connections. 17-08-2022 15:17 - edited 17-08-2022 15:37. My broadband failed totally on 27 June. I will pop you over a private message - as I need to confirm some details. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Even sitting in the room above the router, the WiFi was dreadful. Repairs and servicing of Virgin Media equipment come at no extra cost. Looking at the service hers it is not showing active. Neighbours have virgin installed and said it was a painful experience to get them to understand. Get our superfast unlimited fibre broadband. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. Using your remote control Select Help & Settings on the Home screen. Luke showing test-ipv6. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). It's a decent yardstick for most circuits. That's only partly correct. Forum Team. I have had Virgin Media engineer round twice. 4. No show, rang now at 645pm they said they would get back to me at 7 but didnt. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they will call to. @A_HONEYMAN1979 wrote:. In response to Anonymous User's comment. Click the lower link (Share Live Graph) then click generate. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Received text earlier in week to confirm I was KEEPING the appointment. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. Gaming Support. Re: No internet after engineer visit. Please can you book an engineer asap my account no is 1050746005Go to our service status page. They will just waste your time. Calling up they say they can't tell us when they'll arrive and to make an account online. Speed. At the same time my Virgin fibre broadband stopped working. Virgin Mobile. Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. At the same time I cancelled my virgin TV and broadband service. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. I hope this helps you. 15 per missed appointment: Delays with the start of a. matt. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Absolute joke of a company. A further five days will be needed to connect your broadband. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. Why is everything self help? When self help doesn't work and status is bad. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. Give the broadband team a call 0330 041 2460. 2. Email. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. 2. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Our internet now seems fine and I want to cancel the visit, but. They will just waste your time. Solved: I lost service on Tuesday 3rd Jan. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Re: Engineer appointment is too far. Why is it so hard. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Waited from 1pm to 6pm no show and worst of all, no communication from VM to say the engineer would not be attending. Free interview details posted anonymously by Virgin Media interview candidates. . Go to our service status page. No confirmation received so just rang now and there is no record of the appointment. While out last week the engineer broke the TV unit which I'm still waiting on. Re: How do you book an engineer. Early morning at 9AM/11AM I've called the customer service 2 times asking if engineer already visited me? they said no. TV. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. - Between 17:10-18:30 - 16x disconnects. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have. Engineer appointment not showing. You may need to use the. Openreach engineer has twice failed to turn up - considering cancelling my contract. When I turn my TV on the remotes don't work but also the channels on the V Box race through from say 101 to 112. build flat I needed Vodafone to send an engineer out. build flat I needed Vodafone to send an engineer out. Monday to Friday 9am to 6pm and see if you can get. 2. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. After entering the Hub settings, it turned out that the telephony was turned off. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. This would tally with it not showing up in the app. Virgin TV 360. I've also tried to find a number on the website but I can't find the right one. Engineer arrival time not updated on MyVM. 08-02-2023 01:51 PM. The brown box outside is all broken, please see the photo. I do not work for VM. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi Thanks for joining me on PM. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. . 15 credit to your bill. Next topic. SpeedSteven I have received a txt saying that an engineer is going to call on Thursday 5th May, I won't be home and when I try to reply to the txt saying that I won't be home, I get a reply saying "you didn't understand my reply" at this stage I don't want an engineer to call, but it would be helpful to speak to someone technical so that I can see if. Browse Virgin Media Virgin Media. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. I would recommend keeping the conversation to one channel so as not to confuse things. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Speed17 votes, 13 comments. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. 25 for each and every day that you are kept waiting. on 24-01-2022 21:07. Plug the cables into the hub. . Give the broadband team a call 0330 041 2460. I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. Reply. 08-02-2023 01:51 PM. Tv engineer charges. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. Yes the situation is a bit messy and confused. Options. Updated on 25/08/23 by Abby_OVO. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. New build house has virgin media box etc installed. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Account - Mobile. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. Thanks for your post on our Community Forums @Dazza4481, and a very warm welcome to you! Sorry to hear of the issues you're experiencing with the services. Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. Tudor. build flat I needed Vodafone to send an engineer out. TV 360 and home phone not currently available in 2022/23 network expansion areas. So I have no idea when I will be connected. I was told that the engineer will visit between 8AM-1PM. Also thge Hub may not have activated yet onto your account - iy=t can sometimes take an hour or two (so i am told!). To view this please sign in to My Virgin Media here: My VM. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. Openreach engineer has twice failed to turn up - considering cancelling my contract. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. On the public pavement outside I believe the little CATV manhole (that I think Virgin use) has recently been tarmacked over when the Council. Ignore all the options and don't press any buttons then you should be placed into a. Absolute joke of a company. A virgin media engineer made a mess of my wall during installation. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. If there is an appointment booked in (even if after the part-block date mentioned), this will override things and mean you have a working phone, until your switchover date. This fixed it immediately. Chris. Hey, Did anyone else get Virgin Media turn up at your door and. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. 23 and was told a engineer would come out Monday between 1-6 but no appearance I also have not received a welcome email in with my account details and area code so cannot create an account any help pleaseInstallation of a landline and broadband installation takes approximately 14 days. cancel. To view this please sign in to My Virgin Media here: My VM. My Virgin Media broadband is to terminate tomorrow so I w. Hi @LadyEmma2023 👋. All field engineer apprentices work towards a Level 2. . Joining in. Thanks for reaching out to us and welcome to the Community Forums. Tudor. Ok so nearly two months further on. Virgin do not supply consumer services over the Openreach network. Welcome to the community and thanks for taking the time to post here on the forums. These prices are for new customers only. I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling. At 8-35pm called virgin to explain and have been informed there is a fault in the area however ours is not to do with that, need to send out and engineer- as fault is in the box ok- thats fine however next appointment is. 12. I have a Virgin Media Tivo Box. Networking and WiFi. on 21-12-2022 14:10. Kindest regards, David_BnRe: Booking engineer Phone. on 10-02-2023 10:41. Volt. in. Up to speed. 15 if we don’t turn up on the promised day of an. Options. Check your account online to see if there is any new visit shown there. Here’s how much we’ll credit you for the following service issues: £9. an English call centre. > Network. I have waited and given the engineers the benefit of the doubt, but they have still not turned up and I have heard nothing. I ordered my home start setup kit approximately one month ago which arrived today. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Home Phone. Reply. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . on 01-12-2022 10:32. Engineer no show and no contact. (This. They said he ould call this morningto confirm his visit bt. A further five days will be needed to connect your broadband. Stay safe online. There will be a cost of £25. So we waited in for the pre-arranged engineer to call between 4 and 7pm tonight and they didn’t turn up. Browse Virgin Media Virgin Media Community. In the whole time, no one showed up with not a single email or text message of explanation why. Sign in . Whilst this isn't ideal, it does happen on occ. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. Eh, that's exactly why I left Virgin media. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. Book an engineer. Virgin Media. Hello kaneledis. on 19-10-2022 12:48. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. Networking and WiFi. . If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. Thanks for your first post and welcome to our Community. Dan1983. he refused to give me his second name and by. Click on. jpeg1. But if the socket is there and you have the router, it should be straight forward to set up yourself. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. 06-11-2019 9:40. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. I have tried to call and I cant get past contract number as I dont have one yet. matt. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. 95 setup cost depending on the package. Now booked again - 5249241. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. These are the telephone numbers for Virgin priority complaints line 01256752000. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. @Anonymous User. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. lovett wrote: ». We would like to show you a description here but the site won’t allow us. I have successfully charged them £20. How to restart your equipment properly. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. Here are some check points to make sure your phones are in good working order. The engineer visit was booked in for today and was confirmed by text. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. . 2. Gaming Support. I called Virgin as soon as I noticed the issue and. Jowa21. Sign out . Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. However after getting off the phone with her. If you are connected via Ethernet cable you may not see this option. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Fri 17 Nov 2023 02. 00 for the 3 broken appointments. Booking an engineer is easy with Virgin Media. Due to a misunderstanding I had my services suspended due to a bounced payment. Cannot find details of visit in my account but had email confirming date and approx time 8. But if the socket is there and you have the router, it should be straight forward to set up yourself. Hi I ordered broadband, home phone and apple 4k TV about a month ago. A VM person will respond in a day or two. £5. in the mean time. - remove the ethernet cable from. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. Email. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. @94_Hoppo wrote: Install router. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. Networking and WiFi. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. However if my rerouting requires reconnection outside my property boundary (See pic) she said Virgin cannot help. TV on the go. This information can be found on our terms and conditions here under -. Browse. The property where this will be installed is currently empty and has never had Virgin installed before. How do you get through to someone - 5376938. How do I get in touch with Virgin media? 0 Kudos Reply. They told me an engineer would visit. Choose Settings. on 13-09-2022 15:44. So we tried getting virgin last year but the track was broken by the water board…. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Test your wireless connection. Virgin Media O2 invests heavily in this scheme, with each apprentice receiving training and support worth up to £7,000 throughout their programme. Kids were. But if the socket is there and you have the router, it should be straight forward to set up yourself. This follows on from an appointment made for last week. on 10-02-2023 17:13. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. Options. Please let us know if you have any further issues. He didnt even bother trying, just wanted to go home. Could we please arrange an en. I was due to be installed today and the engineer has not turned up. We would like to show you a description here but the site won’t allow us. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I do not work for VM. Previously with NTL, Virgin Net, Cabletel, Cable Online. She was told (after being on hold for 90 minutes) that an engineer had been scheduled for Tuesday. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Options. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. on 01-03-2023 00:20. Be aware that, given the time of year, this will not be immediately. We would like to show you a description here but the site won’t allow us. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. Engineer came yesterday to - 5316582. on 08-06-2023 16:51. The engineer was meant to come between 8am and 1pm, but has not arrived yet. 18/10/07 - 13:56 #4. Select My Account then click on order tracking. Account - Cable. The box should reboot, the power button will turn blue, and it should reset and boot up normally. 0 Kudos. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. If there isn't, there will be two steps. 1: A signal issue with the in-built Freeview terrestrial tech. So he came and tested the speed and then said he would change the modem from a SB5100 installed a few months ago. Installation of a landline and broadband installation takes approximately 14 days. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. Options. > Connect to the Virgin Media TV service now. Hey Virgin Media. Ryan. Eliminating the HDMI port & lead is the next step. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. I believe it is a deliberate strategy by VM. Check back here at any time for updates. Virgin wires (Fiber and Copper Telephone) come into the loft; We initially had a landline and ISDN internet from Eurobell ( back in the day ) which became Blueyonder and then Virginmedia which is connected up to the copper telephone wire from Virgin Media; I have Virgin Media Superhub 3 (white) which is upstairs in my bedroom along. No show. Just wait here a day or two for a VM Mod to pick this up and arrange with you. Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. Jowa21. 1 REPLY. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat.