I have used the Virgin Connect app to confirm these speeds. Apologies for the delay in responding. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Networking and WiFi. To run the scan, simply connect to your. Sign in to My Virgin Media. Wifi keeps dropping out in some of the rooms of my house. High up (8ft) not any. . The app should detect low signal and allow you to order them straight from there. • While connect to WiFi, Tap I’m ready. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. • Scan complete, Tap continue. Further exclusions & legal stuff apply. 1 ACCEPTED SOLUTION. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). Can anyone advise please? We’ve ran several scans using the app of our home. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. See where this Helpful Answer was posted. Once this has been done, additional Pods can be ordered via the. Tap Start the scan. - 5289462. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. Hi @xanabutt . The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hi @VAF . Then Start the scan again. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. . Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Here you’ll find all the help you need for Virgin Media related problems and issues. But VM connect doesn't work. V6. Unfortunately, the message said that ordering could only be done by phone. Tap Order a WiFi Booster if an option. Wait 2 mintues for Scan. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. • Wait 2 mintues for Scan. Please look out for the envelope on the top right of. Check out the do's and don'ts, in our Community FAQs. QuickStart, set up and connections. Thanks newapollo. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Change or cancel your package. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. The mesh wifi pods now come with a speed guarantee . Clicking on Chat to us now does nothing. . Tap Add a room, Tap the room you're in. QuickStart, set up and connections. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. 500. If the scan picks up that you need a pod it will allow you to order some. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Tap Add a room, Tap the room you're in. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Speed QuickStart, set up and connections. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Thanks, Look out for the envelope in the top right-hand corner. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Stay safe online. Excludes broadband faults and broadband network outages. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). This link will help. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Then Start the scan again. Please try following the instructions <<< here >>>. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Hi , Thank you for your post and welcome to our community forums. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. I am so sorry that you have also faced an issue ordering a Pod. · Then Start the scan again. Options. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Sorry to see you are having problems ordering the wifi boosters. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. If so, Tap Optimise. Tap Optimise WiFi now if an option. any help would be. Welcome to Virgin Media’s help and support page. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Reply. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. Billing and payments. Our new WiFi Max service allows you to have up to 3 pods. Scan complete, Tap continue. Complaints. I loose WiFi connection completely from half way down my hallway and need the signal to. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. TV. Help with Volt. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. My WiFi does not reach the back end of my home. Hmm. on 08-05-2023 21:07. They are free on Volt, 1GB or Oomph bundles. Please do get in touch if you require any further assistance, and we will be happy to help. Subscribe to this message's RSS feed. You cannot use a ‘purchased’ VM pods. Please remain in contact there and we will do our best to help. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Tap Add a room, Tap the room you're in. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I will send a private message - watch out for the purple envelope. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Virgin Media Community. I have arranged for your 2nd pod to be delivered and you can track this online. Options. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. ) he went through and ordered the pod for me, so hopefully will come through and be free. Hi @lojelo5 - thank you for getting back to us. Thanks for confirming your details via private message @k850ilw. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Switched On Families. If you need any further help after doing this, let us know. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Regards, Steven_L. . This does not seem correct, given we are. Tried to order wifimax pod from my account but it asks me to chat to someone. • View, manage and even order WiFi Pods*. Hi @BenCuiffe . Technical assistance just gets an AI that assumes there's a fault. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. I presume I'm on WiFi max because my package is the 1gig volt. Tap Start the scan and then. . Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. I have spent an hour looking through the VM website and I can - 5149114. . Tap Start the scan. Then Start the scan again. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. Thanks, Kath_F . That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Is this correct, if so is there anybody that can help. The home scan. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. Please let me know how you get on. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. • Tap Add a room, Tap the room you're in. Forum; Apps. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Scan complete, Tap continue. While connect to WiFi, Tap I’m ready. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. However, the connect app directs me to the website, the website doesn't have an order link. on 17-07-2023 18:24. Speak soon, Nat. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Thank you for posting about your issues with the Wi-Fi Pod. Once I've got to that page, I'm taken to a screen to. Wi-Fi Pods. Hi stiffers . In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. If so, Tap Optimise. 😊. Either wait here for a mod to reply which could take a while or call VM. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Tap Start the scan. Virgin Media help and support. The app should detect low signal and allow you to order them straight. Phone. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Clicking the link to order brings me to. Speed Hi BenHawkeye . Forum; Apps. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. This does not seem correct, given we are. Here you can change your network name (SSID) and password, choose which. . Take a screen shot of the results. 1 ACCEPTED SOLUTION. . I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. Sign in . My Virgin Media. However it will be chargeable if your on a lower tariff. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Very Insightful Person. Hi @Tweeder786 . Wi-Fi pods - failed orders. Manage Your Account. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. WiFi Pods and Boosters. QuickStart, set up and connections. If you need any further help after doing this, let us know. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Tap Start the scan. Then Start the scan again. - 5405927. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when it’s over 3. Check out the purple envelope in the top right hand corner for a private message from me. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. No setup fee is available on all bundles, broadband & phone, and broadband only packages. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. Wait 2 mintues for Scan. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Here you’ll find all the help you need for Virgin Media related problems and issues. QuickStart, set up and connections. Stay safe online. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Please let me know how you get on. How to perform the scan and order the wifi pods when using the Connect app. . Start the Scan (do this in every room) Scan complete. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. I would like to place the order for you so I am going to pop you over a private message to take a few more details. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. The pods are only free for volt customers and 1gig service. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. . Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Certainly a pod can help with this. It never arrived. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Browse Virgin Media Virgin Media Community. . Can anyone help. Manage Your Account. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Excludes broadband faults and broadband network outages. I was advised I could order one free through the connect app but not seeing an option to do so. Can I. Kindest regards, David_Bn. But only if the speeds are consistently below 20Mbps in that room. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Scan complete, Tap continue. Virgin Phone Switchover. Virgin Mobile. Best. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. QuickStart, set up and connections. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. Phone. Browse Virgin Media Virgin Media Community. Not ideal when the Connect app only occasionally decides to recognise the hub. Manage Your Account. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Our new WiFi Max service allows you to have up to 3 pods. 0 is normal. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The home scan feature will guide you from room to room to. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. . To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Use the VM connect app or give customer services a call. Tried chat via connect app but says it's all busy and to try later. Re: Order WiFi pods. Apologies for the delay in responding. While connect to WiFi, Tap I’m ready. Networking and WiFi. Is this correct, if so is there anybody that can help. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Please look out for the purple envelope in the top right of your screen. Otherwise WiFi Max is an £8 Monthly addition to. Subscribe to this message's RSS feed. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. We need to order a couple of pods as we have several areas of our house with no signal. They are free on Volt, 1GB or Oomph bundles. About our help and support page. Scan complete, Tap continue. Manage Your Account. In one room the wifi is intermittent and sometimes disconnects because of weak signal. The mesh wifi pods now come with a speed guarantee . Can a kind soul pl. We would like to show you a description here but the site won’t allow us. Tap Add a room, Tap the room you're in. This will be available via the purple envelope on the top right of this page. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. Pick a category to get started. SpeedOur new WiFi Max service allows you to have up to 3 pods. . You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. John. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Scan complete, Tap continue. However they can be chargeable depending what package you on. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. You can get your 1st one by signing up to WiFi max. Tap Add a room, Tap the room you're in. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. · Tap Add a room, Tap the room you're in. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Tap Start the scan. . The signal is great at the front of the house but very poor at the rear. ) he went through and ordered the pod for me, so hopefully will come through and be free. Browse. Networking and WiFi. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. If you can wait then wait here and a mod will help you else call CS who will order them for you. Tap Start the scan. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Networking and WiFi. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Sorry to hear that you've been unable to order your pod via connect app. Security matters. 1 Kudo. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Tap Add a room, Tap the room you're in. You can only order one at a time a week apart. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Our new WiFi Max service allows you to have up to 3 pods. Tap Start the scan. About our help and support page. 🌞QuickStart, set up and connections. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Go on live chat on VM website and request a pod. I'm going round in circles trying to get a pod online or within the My Connect app. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. No setup fee. Despite trying to use the connect app on multiple devices (and in the same room a. The Virgin Media Connect app is the control unit for your WiFi. Switched On. · While connect to WiFi, Tap I’m. Typically, extenders are linked through a wired port using an Ethernet cable. How to perform the scan and order the wifi pods when using the Connect app. Our new WiFi Max service allows you to have up to 3 pods. Thank you @Wytham. While connect to WiFi, Tap I’m ready. Sorry to hear you're having issues with the WiFi signal and the Connect App. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Just - 5241257. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Signal does not reach my bedroom. VM will only send out one at a time, and there must be at least 7 days before ordering each one. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. This promotion means you won’t pay the usual setup fee of £35. However, it’s worth pointing out that the. Networking and WiFi. I am going to send you a private message. Do: use the Connect app to run a super-intelligent WiFi home scan. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. • While connect to WiFi, Tap I’m ready. Stream from Virgin Media. My Virgin Media App. .