I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Why is everything self help? When self help doesn't work and status is bad. They will just waste your time. Welcome to the forum. 22. I have looked at the video on line about setting up the Hub. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Automatic compensation under Ofcom rules is £9. As said, you will pay nothing until VM's service is installed and operational. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. V6. Plusnet charges £49. When I try to make an account online, it says 'opps we've run into a problem'. A technician was apparently booked to visit on 26. Ok so nearly two months further on. 5 Virgin Media Software Engineer interview questions and 6 interview reviews. Your instructions are hopeless. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. He told me that I would have to enter my PCs IP address on my. Yes the situation is a bit messy and confused. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. matt. If they give you any grief, tell them to cancel it (You. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. LJ23. Engineer didn't turn up. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. Options. @Anonymous User. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. A master socket is the main socket for the phone line in your home, not an extension socket. Jay28. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. This follows on from an appointment made for last week. On the day '8th' they sent an email to say my activation date has now changed to the 18th(today) again the Engineer did not show and my fibre still isn't activated. Virgin TV 360. I have a new LG 47LF7700 and Virgin Media Samsung V Box. . If you can check th. 33 a day and you’ve been paid £830. 10-09-2022 17:45 - edited 10-09-2022 17:47. Automatic compensation under Ofcom rules is £9. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. The fact that the person on the phone had no idea that this was a thing either was incredibly frustrating (especially after having to put up with hold music for ages). You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. All field engineer apprentices work towards a Level 2. Here’s how much we’ll credit you for the following service issues: £9. I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer. You can also view this in the My VM app . I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. Click on. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. I can be working on my laptop and suddenly it disconnects and states - 5243987. £5. There will be a £25 charge for this. Kindest regards, David_BnRe: Booking engineer Phone. 18/10/07 - 13:56 #4. Dave. Regards Gareth_LHe didn’t turn up at all! Looks like my flat used to be virgin media enabled. I received a booking for an engineer after going through the on line checking process. If there is no record there is no proof and he can not send an engineer. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). I paid the minimum requested to get everything up and running again and after a couple of hours my internet service was back. Email. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. cancel. Now booked again - 5249241. I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). 3 weeks ago. This was booked 3-4 weeks ago due to some workmen cutting through the cable, taking my Gig1 broadband down to ab. 2. TV. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. Hey, Did anyone else get Virgin Media turn up at your. door knocks at 735pm engineer apologising for being late but pitch black and no way could we allow drilling at that time of night also health and safety of the engineer working in the. I was due to be installed today and the engineer has not turned up. Patiently looking forward to a FTTP choice in my area. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. Tudor. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. 06-11-2019 9:40. You’ll then be able to use your same old phone to make. - remove the ethernet. Today I logged into the website to. Choose Settings. Community; Volt. There’s a broadband issue in your area and our technicians are on the case to fix things. Engineer didn't turn up. 06-11-2019 9:40. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. screw the master socket back to the wall. In response to Anonymous User's comment. Networking and WiFi. 33 a day and you’ve been paid £830. Copy the text in the Direct Link box, beware, there may be more text than you can see. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. So thats now 2 days I've had to take off work for. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. You might like to try giving full details here first to get some advice. . £29. By calling 0800 064 3777. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Could we please arrange an en. I was due to be installed today and the engineer has not turned up. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. Is this issue common?Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. Options. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. Plug into the Virgin Media wall socket. An hour later I saw both the engineers up a ladder looking at the connection box at other end of block and a black box at ground level with doors open. We would like to show you a description here but the site won’t allow us. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. in Virgin TV 360 3 hours ago; Moving cable connection to a different wall in Virgin Media: TiVo® service Thursday; TV 360 in Virgin TV 360 2 weeks ago; My 360 box is broken in Virgin TV 360 2 weeks ago; Connection probelms to LG OLED TV in Stream from Virgin Media 2 weeks agoOver past few months my tv repeatedly skips/goes silent for 5 secs. I've also tried to find a number on the website but I can't find the right one. Hey, Did anyone else get Virgin Media turn up at your door and. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. I have a Virgin Media Tivo Box. 2. Learn more. Free interview details posted anonymously by Virgin Media interview candidates. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. 24 for a no-show without 24 hours prior notice and £5. Broadband Fibre broadband & phone. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Engineer booked from 1pm to 6pm to run cable to another room. Choose the best spot for your wifi hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. If though, you don't call us to physically disconnect the landline from your contract/package, you'll continue to be charged for the landline (even if it doesn't work) so this is something to bear in mind as. Get our superfast unlimited fibre broadband. Seriously thinking of leaving. I'm not in the UK and had to arrange for someone to arrive at 4 p. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. on 12-01-2023 20:13. Speed Virgin Media Not Allowing Me to Cancel. The broadband signal is weak and non existent in some rooms. We would like to show you a description here but the site won’t allow us. Jowa21. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. I have been a loyal customer of Virgin's for 12 years. @Anonymous User. Please let us know if you have any further issues. TiVo. 12. This can be tracked and indeed re-arranged if needed in your online account Let us know how the visit goes. Please can you book an engineer asap my account no is 1050746005Go to our service status page. Free interview details posted anonymously by Virgin Media interview candidates. After the usual resets etc the system recommended an engineer visit which it booked for 1. Is ther. Speed17 votes, 13 comments. Hey, Did anyone else get Virgin Media turn up at your. And I've just wasted about one hour of my time going round in circles on the mobile app and on my PC trying to figute out how to do this. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. Looks like lots of other people had the same problem. When I switch it on, it is stuck on 'starting up'. Jowa21. I am a new customer and an engineer is supposed to come today between 8am - 1pm but no one came. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. you'll get £26. They told me an engineer would visit. 00 if you are not in for a booked appointment. For a new customer call the Pre-installation and delivery team on 0800 052 1734. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. I was sent landline adapter for the switch over date. I do not work for VM. . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I happened to notice evidence of at least some IPv6 back in. 1 REPLY. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. We would like to show you a description here but the site won’t allow us. . All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Click the lower link (Share Live Graph) then click generate. Best,Sorry the self care checks didn't make a difference. Mark as. Engineer no show. Stream from Virgin Media. 23-09-2022 16:29 - edited 23-09-2022 16:30. Neighbours have virgin installed and said it was a painful experience to get them to understand. on 23-11-2022 10:23. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. on 05-09-2023 19:56. Options. To view this please sign in to My Virgin Media here: My VM. Now tell me they can't advise me of anything until they receive the day's BT Openreach notes after 6pm this evening. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. Unlike BT and Sky, Virgin Media runs on its own cable network. I trie. 29/06/07 - 15:54 #1. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. Hi. • If you select Change Network Settings > From here, you can change or update your WiFi settings. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. Earliest 4 days later on Saturday - 5223342. That's what I go by anyway. TV 360 and home phone not currently available in 2022/23 network expansion areas. Options. Re: How do you book an engineer. I called Virgin as soon as I noticed the issue and. Updated: 9:28, 21 Jun 2022 BROADBAND users have been warned they could face a penalty of up to £110 if they make a common mistake. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. Gaming Support. I wondered if someone could send me a link to vm own chat or to book engineer visit ?Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because of a different MAC address it can see (different from the Virgin Media Hub). No confirmation received so just rang now and there is no record of the appointment. A virgin media engineer made a mess of my wall during installation. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. After the usual resets etc the system recommended an engineer visit which it booked for 1. How do I book an engineer. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I need a link or phone number to book an engineer I'm getting nowhere fast and my patience is wearing thin with virgin. How do you get through to someone - 5376938. You can wait here for a staff member to take your details and make a new appointment, or phone in to customer service to book again. Virgin Mobile. Browse Virgin Media Virgin Media Community. Re: External works delays - engineer does not show up. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. DTully. Post a photo of the outside omnibox to allow VM to assess the damage. Options. Broadband & phone. i have tried all the online fixes to no avail. unless you've spent the best part of a week trying. Then someone else will bring the internal parts and connect them up for you. . Plug the cables into the hub. TK Veteran. This is not fine, this is not normal and Virgin needs to fix this. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. TV. We would like to show you a description here but the site won’t allow us. Forum Member. Monday to Friday 9am to 6pm and see if you can get. Joining in. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. Also, my order with Plusnet is "Unlimited Fibre Extra". Follow these steps to install your virgin Media Broadband, TV and Phone service. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. Hi @mac51 thanks for your reply. . I was offered a Volt 2, got a hub 3, with the possibility of connecting a phone. Get our superfast unlimited fibre broadband. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. They haven't done since they sold the "off-net" business to TalkTalk a few years ago. Virgin TV 360. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. How miserable is your service? Engineer didn't show up, didn't give a call, a warning, nothing! What do I have to do now? Wait another - 5131257Press the “Home” button on your Virgin remote control. Test your wireless connection. The text asked me to reply CHANGE if I - 5338447. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. The next day a Virgin engineer checked my fibre confirming my cable was dead and needed a re-pull. Please can the problem - 5187411. on 01-03-2023 00:20. is this common? what can i do? are they still likelySadly not a Virgin engineer, but the last time I had a problem they promised an engineer who didnt show, but magically the broadband started working. Options. Networking and WiFi. com/myvirginmedia. 01. @94_Hoppo wrote: Install router. FYI that I do not work for NOW, just a NOW customer trying to help. on 04-10-2022 17:39. Engineer turned up but no connection in box. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. 00 but the seller said it's free, no need to pay for the engineer, So, the devices are here, but I cannot set them up. I also want to cancel an engineer appointment scehduled for this Wednesday. TV. many help would be greatly appreciated thanks. TV on the go. 1 Kudo. Stream from Virgin Media. 2. - Between 7:40-17:10 - Perfectly fine. 3. . Click the lower link (Share Live Graph) then click generate. You can be confident that we will do everything we can to ensure that it is put right. Thanks for coming back to via private message to confirm your information. Community. The salary starts at $101,613 per year and goes up to $188,289 per year for the. 25 per day. Sorry to hear about your missed smart meter appointment. Engineer not turned up. Booking an engineer is easy with Virgin Media. After entering the Hub settings, it turned out that the telephony was turned off. I've got a new installation of Virgin Media (installed by an engineer yesterday) with a new Hub 3. QuickStart, set up and connections. on 24-01-2022 21:07. I…In response to rolandjp. 95 setup cost depending on the package. on 25-08-2023 00:41. V6. Select “Settings” and press the “OK” button again. 17-08-2022 15:17 - edited 17-08-2022 15:37. Speed. Engineer turned up to install inside the property. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. Go to solution. You can book a technician either by phoning customer support, or waiting for staff to reply here. They were supposed to come. 10. I took the day off work especially as well. If you don't mind, I will need to send you a private message to pass security. Reply. They told me an engineer would visit on Thursday 2nd. Other probs were resolved by them sending me a new modem after they had replaced 140 meters of cable to no effect! On both occasions the fault was the broadband dropping out. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. Hi. Virgin Media. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Options. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. Click Reschedule. 1 Kudo. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. I was suppose to have a face-to-face interview. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. m. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. Then the guys at the call centre ran. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Options. If you extended the cables yourself that could be the problem. I have talked to about 10 different people on the phone and on the chat. also modem has reset itself a couple of times . Tudor. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. I. My Virgin Media. To be clear, this part-block is only in place for customers who haven't got an appointment in place. They told me an engineer would visit. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. Great-value deals on unlimited broadband I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. To cancel an engineer appointment, sign in to your My Virgin Media account or the app and find your appointment. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. QuickStart, set up and connections. Options. There's still clearly something going on here, despite using the online Virgin media. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561. They told me an engineer would visit. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I called Plusnet helpline and they said they couldn't contact the engineer either. Hey Virgin Media. in. Due to a misunderstanding I had my services suspended due to a bounced payment. Re: No internet after engineer visit. They will just waste your time. Check out the do's and don'ts, in our Community FAQs. You may also be charged a £25 fee if you want a change to the setup of our services in your home. Thanks for coming back to via private message to confirm your information. TiVo. The start up menu didn’t. Networking and WiFi. @A_HONEYMAN1979 wrote:. Over 12 months from my order. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. 00 if you are not in for a booked appointment. on 27-11-2022 02:06. Updated on 25/08/23 by Abby_OVO. 08-02-2023 01:51 PM. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. . on 16-10-2022 19:44. How do I get in touch with Virgin media? 0 Kudos Reply. Then, simply click Cancel next to your appointment details on. Then find your past comm's from VM where it refers to an installation date where the technician is due to install and activate your equipment and services. 2: Seeker. If everything is correct, click Confirm. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. It's a decent yardstick for most circuits. Can you let me know how to book an engineer p. More Information. We would like to show you a description here but the site won’t allow us.