just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. Step 4. Call the pre-installation and delivery team on 0800 052 1734. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. The wall socket I have within my home does not appear to be working. Could I get someone to come - 5400021. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Joining in Options. You can also check for a loose cable as not all properties have a socket. Reply. The only things visible inside the house are: a openreach Master socket 5. In response to Jonny-M. Thank you for the tel no. It is surface clipped usually. and view the images for a range of different wall box options. No VM wall socket; Options. The Openreach sockets do not work for Virgin Media. My Virgin Media App. The problem is the Hub is in my Study and the - 4964746. funny that as TV works fine. #2. These enter my house via an air brick/vent very close to. Let us know if there's any further issues. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. There must have been a previous installation or you would not have been offered a self install. If you're happy with this and for the charge we can make the arrangements for you 🙂. But there are 2 wires leading which can be plugged in the hub. Hub 5,. D01 C9W8. I tried both the wires, it didn’t set up the WiFi. Regards. Home Phone. Account - Mobile. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Security matters. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 01-02-2023 10:59 - edited 01-02-2023 11:00. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. I was sent the pack as. Virgin Mobile. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I was sent the pack as Virgin said my - 5440115. . Please help - 5208212. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Hi. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. However, I do not have any of the specified wall sockets available. Home Phone. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Get more from your Virgin Media setup. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Connect the cable adaptor to the black banded end of the 3m isolator cable. I’m having the exact same problem. which will give you a general idea of VM fixtures and fittings. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. We have the quickstart pack but sadly cannot get broadband set up and working. on 17-12-2022 10:39. All forum topics; Previous topic; Next topic; 1 REPLY 1. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 5. Options. Thank you. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Browse Virgin Media Virgin Media Community. The power light will start to flash. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. VM BB TV Landline. Screwless Faceplate. Not able to set up my broadband. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Rob. Broadband. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. I cannot find a Virgin wall socket within my flat. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Options. Switched On Families. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. The "two cables" sound very like a Sky dish install. both appear. Hello VLNeedham. The cable could be hidden within, or behind, furniture. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Whichever is the most suitable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos. Options. Tudor. I have signed up as a new user for Virgin Fibre. You should see a cable going through the wall and if you trace this inside, you should get the cable. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hello Virgin Media, we moved into a new house. Can anyone help or know how long it takes to g. Ordered VM broadband and was recommended by the website to select the self quick install option. on 21-02-2023 17:48. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Options. log into hub3 - 192. No photo attached. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. However, I do not have any of the specified wall sockets available. My Virgin Media App. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. We'd love to assist with this, I will send you a PM here soon so we can look into what's. But the wall socket, I cannot attach the wall socket with Isolator Cable. There is no fibre socket in this house. To be able to receive an E-bill, you need to provide us with a valid e-mail address. The top “capped” one is marked FM & has been disused since cable went digital. Tried looking but can't see a way to book an engineer for this? Thanks. Turn on your TV and get connected. Options. Aug 8, 2019. 97K; 1. Thanks for your post and a big welcome to the Community. Up to 3 WiFi Pods if needed. 168. easy install. Options. Landline connected to wall socket has been down for over 24hrs. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. correctly to the Virgin Media wall socket, please follow these instructions to get set up. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. to your Virgin Media socket. Virgin Media; My Virgin Media; Shop;. Post a photo of the "wrong" socket please. Reply. Connect the Hub’s power cable with the blue tab. Tried the virtual assistant but it didn’t prove helpful. Switched On. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. TV, FM and DAB combinations available. No virgin media wall socket. on 30-12-2022 13:33. The cable on the right looks like is for a Freeview TV antenna. The answer is yes. I am so sorry to hear that you seem to be missing a wall socket in the home. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. . There’s even no BT wall socket. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. 168. Options. 388. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Account - Mobile. Browse Virgin Media Virgin Media Community. I highly doubt my landlord will allow a virgin coax. on 25-09-2022 15:41. Crazy! They must be made of money. I don't work for Virgin Media. Occasionally only a very short stub of wire is left. . Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. We all know and love the internet and TV services that can enter our homes through entry points. It has two outputs on the left of the wall box. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. These enter my house via an air brick/vent very close to. The other is marked TV, & this is used for TV & Broadband. Browse Virgin Media Virgin Media Community. Account - Mobile. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to. The cable could be hidden within, or behind, furniture. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi rt001 . Next, connect the power cable. Push fit the VM-supplied lead onto the socket. on 03-08-2020 18:05. I can only find the TV socket. 1. Forum; Apps. The cable could be hidden within, or behind, furniture. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. Any help much appreciated, could a mod please help? 0 Kudos Reply. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Chatter and natter. Just joined. to your Virgin Media socket. However the wall socket doesn’t have the correct connection for the cable with the hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Sometimes there is no wall box, just a trailing cable. My Virgin Media App. Back a step. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I am going to cancel. 150 from a. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. to be phone lines. . . Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Tried looking but can't see a way to book an engineer for this? Thanks. VM will usually only supply a Quickstart to a property that had VM previously. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Call the pre-installation and delivery team on 0800 052 1734 explain. There is this cable which I followed, it goes from the wall outside and then it is going up skywards. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. A photo would be helpful if possible. Browse Virgin Media Virgin Media Community. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Networking and WiFi. Sadly as usual for a communication company it's ni on. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Gary71. I have tried to contact vm but I don’t have a landline number so they w. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Socket should be on the underside. virgin media internal wall box. The cable could be hidden within, or behind, furniture. The phone number doesn't connect you. Stay safe online. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. This video will show you how to install a Virgin Media extension cable. -a. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. . 9. The box and cables may have been removed by the previous occupiers. If an engineer is offered - accept that. Stream from Virgin Media. Phone. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. But I have no Virgin Media Wall - 5216419. . 03K; 1. Preparing for Landline changeover to fibre. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Wall Socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Im a new VM customer, and am getting Broadband and phone. It feels like I need to just obtain a connector to enable the two to fit. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Thank you. 0 Kudos Reply. Forum TeamThe box and cables may have been removed by the previous occupiers. No, the ethernet cable is for a wired device if you have one. Apply a gentle force to begin with, turning anti-clockwise. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connect the cable adaptor to the black. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. It is likely you will be waiting a few days. The cable could be hidden within, or behind, furniture. Plug it into a wall socket near one of your existing Powerlines. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Manage Your Account. . Virgin Media Wall Socket. screw the master socket back to the wall. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Sorry to hear you don't have a VM wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Sometimes there is no wall box, just a trailing cable. Trouble shooter. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I'm a Very Insightful Person, I'm here to share knowledge, I don't. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Two virgin media wall sockets, only one required in QuickStart,. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. 19 minutes ago. Available with M50 broadband or faster. Internet connectivity is one of the most. Occasionally only a very short stub of wire is left behind often hidden within. Mobile Your Account. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. 168. Being connected to the internet is one of the most important modern essentials in 20. on 14-09-2022 12:00. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. Will an engineer h. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've looked for an external box but cannot. Back a step. If I couldn't get the proper wall socket, the internet is not going to be set up su. braunlac. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. No Virgin Media Wall Socket on 13-04-2022 14:08. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Following the installation and verification of its functionality, you can browse the web or. When you place your order, we'll let you know. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. No Virgin Media socket Go to solution. Booking an engineer is easy with Virgin Media. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Called 0800 052 1734 as well as 0800 953 9500. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. We would like to show you a description here but the site won’t allow us. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. . Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 32K. We would like to show you a description here but the site won’t allow us. Options. Could an engineer be arranged to install please as my account is due to go live today. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. My previous sky microfilter attached here. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Soumyjit. Buy Multimedia Sockets at Screwfix. A Virgin Media wall socket is simply a point of entry into your home. A Ti-Vo was installed in one of the upstairs bedrooms. com email address to different Virgin account. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. We have a virgin media wall socket with an - 4353656 - 2. 18-02-2023 10:23 - edited 18-02-2023 10:33. 194. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. 84K; Tudor. You need to go outside and locate the brown or grey omnibox on the wall. 5. Controlling your TV. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 1. --. Home Phone. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. The hub got delivered on time as promised. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Checked every room in the new house but there were none. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. . SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. INT. How do I book an engineer to come out - 5345632. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Best Regards, Elif. Reduces the number of required wall sockets. 283; 37; 57; stabilo00. However, I do not have any of the specified wall sockets available. I'm a Very Insightful Person, I'm here to share knowledge. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I'm sorry to hear about the missing wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse Virgin Media Virgin Media Community. I recently got Virgin broadband installed. Hi team . It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. TV box - 15 mins. . You can also check for a loose cable as not all properties have a socket. Hi , Thank you for your post and welcome to our community forums. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Also available from the likes of Screwfix, Homebase, Toolstation etc. But there are 2 wires leading which can be plugged in the hub. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). QuickStart, set up and connections.