If the customer didn’t get what they paid for, they’re required to contact the merchant before disputing. From the Activity tab, select the tick box to the left the transactions you want to delete. For BusinessChoice Credit Cards, you’ll need to lock or cancel the cards for each additional cardholder separately. Online: Email: info@afca. Make no abroad transaction services when you used your joker go spend and enjoy access to Flight Delay Pass. Refer to the other contact methods below if the. co. If you’re not satisfied with our response or handling of your complaint, you can contact the external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA) on 1800 931 678. This authorised amount is held and may appear as a pending refund for up to 5 days while the merchant finalises the refund. How the chargeback process works. Pending transactions frequently asked questions. 1. Cashback is only available on one credit card account per customer. From Banking, select the relevant bank account. If it’s none of the above, we can help you dispute a transaction. Try the transaction again. The Federal Court has ordered Westpac to pay penalties in the amount of $113 million for widespread compliance failures across multiple businesses, including Westpac’s banking, superannuation, wealth management and insurance brands. While the transaction is pending, the amount is deducted from your available funds but your account balance will remain unchanged. Use all reasonable methods to resolve disputes with your customers, including those resulting in a chargeback, and not attempt to recharge a customer for the. How to send your form and supporting information. Westpac's panicked response to its money-laundering scandal looks ill-considered. The cardholder contacts their bank and provides the transaction details. your name, card number and expiry date) rather than storing it on the magnetic stripe on the back of the card. 1unauthorised transaction, as opposed to a mistaken internet payment. Select the From account. An account overdrawn fee and debit interest may apply. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. The below fees will be charged at the time of processing an International money transfer: Westpac Online Banking or the Westpac App (sent in a foreign currency) - $0 AUD. Dispute. She believes the bank was at fault because her daily transaction limit should only have been $2,500, which would not have allowed the scam payment. Your Bank. My Westpac Protect™ Security Code looks different to. mail: write to: Level 3, 136 Customs Street West, Auckland 1010. You can resolve the issue with the merchant directly. Select Choose File to browse and select a . For services which are available 24/7 (such as reporting your card lost or stolen) you are able to call 24/7, however for services which have limited availability (such as general enquires) our general Customer Care opening hours apply. You can also search for transactions for up to 5 accounts using Smart Search. If there's something wrong with an item you've bought with a credit or debit card, you may be able to get a refund by asking your bank or credit union for a chargeback. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. In this case, the money you paid is refunded back to you temporarily, at which point your card issuer will. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Be aware - If you call the number on this message, you will not be speaking with Westpac. 9:30am - 5pm, Fri. My disputed transaction occurred on a Westpac debit or credit Mastercard (if your transaction occurred on a Westpac EFTPOS or Prepaid card, please call us on 0800. They offer instant settlement (to a Westpac business transaction account) for your daily business. The alleged culprit was an. When you request a refund for a purchase made using a credit or debit card (selecting credit, contactless payment or online. There were key issues in dispute in Sarah's case. A Westpac Handycard is an eftpos Debit card linked to selected Westpac transaction accounts. Westpac alleges it lost $290m due to fraud committed by Forum Finance. . How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. 6. The Australian Financial Complaints Authority ( AFCA) is not part of Westpac. Dispute a transaction . Some branches now open weekends. Tap Statements (incl. com;. banks), where that complaint falls within AFCA’s terms of reference. If a chargeback occurs on a gifting transaction, both the Riot Account sending. 9:30am - 5pm, Fri. If funds have gone to an incorrect account or you are unsure, please contact us to raise a dispute. 7 DCF 01/16 Page 5 of 5 I have included a listing of all fraudulent transactions and/or a statement copy, with the disputed transactions circled. If you suspect the transaction could be credit card fraud, call our Card Services team on 0800 888 111, 24 hours, 7 days a week, or from overseas call +64 9 912 8000 (international toll charges apply). If you find transaction that does not look correct, please lodge a dispute. 9:30am - 5pm, Fri. This is a complex remediation due to the various types of corporate actions involved. You can dispute transactions that you haven't authorised by contacting us within 30 days of the date of the statement. Try the transaction again. To view a complete list of your transactions, refer to your Westpac. Westpac foreign currency account $25 our charge option. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Access your transaction and savings accounts to withdraw foreign currency at any overseas ATM that displays the Cirrus logo, although a foreign-currency transaction fee will apply, incorporated into your total transaction amount in Australian dollars. Step 1: Write to the Bank. You means the Account Holder and or Cardholder as applicable. It will be a scammer. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Often this will be a phone hotline (free or for the cost of a local call) that is open 24 hours, or a way to leave messages after hours. Use the dropdown box next to a Merchant Member Number (MMN)1 on the Overview screen and select View all merchant services to view Transaction and Settlement listings or View statements. Westpac is launching a new layer of security to help protect customers from potential scams. - International Money Express Limited v National… Show moreDispute Transaction Westpac. Other statuses indicate a problem processing the transaction. Reaching the seller in the day or two before a pending charge posts to your account balance or before the item ships can help smooth the path. Call us on 1300 651 089 8am – 8pm Sydney time. Telephone 132 032 (8am-8pm 7 days)In the Westpac App. Westpac outages reported in the last 24 hours. Visit your local branch. Make payments • Make fast and secure payments & transfers or schedule them for the future • Apple Pay - Pay with your mobile • Digital Card - 24/7 access to a digital version of your Westpac card with a… In the Westpac App or Online Banking (mobile device) Sign into your account. Enter the SMS code sent to your registered mobile. . A chargeback takes place between the cardholder’s and retailer’s banks. 1 million) in an. Page 9, Contact Westpac’s Customer Relations and Support Team, delete whole section and insert: “Westpac is here to help. In the Accounts section, ensure the Manage PayIDs option is ticked. Australian's are being warned of the latest text scam attempting to steal banking details by posing as Westpac. If you don’t recognise a transaction, please contact the Worldwide Wallet team immediately on 1300 797 470 in Australia or +61 2 9155 7744 when. A voluntary refund, however, is strictly a matter between the merchant and the customer. Find out more about the New Payments Platform, Osko and. Red helps you navigate Online Banking or the Westpac App. Choose the account on which the direct debit will appear. Last year, Australia's financial crime watchdog. Here's a guide to help you understand what to do next. Phone: 1800 931 678 (free call) This Westpac Addendum may be amended by Westpac from time to time in the same manner as the Agreement may be amended by Stripe. 1. The best way to resolve complaints with Westpac. How do I get a Westpac Handycard? A Westpac Handycard is available to customers aged 12 years. Alternatively, we’re always happy to chat if you call us on 1300 747 747. com. The proceedings, each the result of an individual ASIC investigation, allege widespread compliance failures across multiple Westpac businesses. When you request a refund for a purchase made using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank, upon receiving the refund request, may display the refund as pending. If you had an eligible Westpac account at the time of closure, your remaining funds were transferred by the end of July 2021. Osko payments and payments to PayIDs can only be made through Westpac Online Banking. Some branches now open weekends. However, even if we decline hardship assistance we may provide other assistance on a case-by-case basis. Option 4. In addition, any transactions billed on or after _____/_____/_____ are unauthorized. For BPAY, under Payment details, select the Payment method – BPAY® and add the From account, Description (optional), and Payment date (up to two years in. ‘Westpac’, ‘our’, ‘we’ or ‘us’ means Westpac Banking Corporation (ABN 33 007 457 141). Chargebacks refer to the reversal of the cash value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. More information on closing accounts:The Worldwide Wallet is a prepaid Mastercard® that lets you lock stylish your exchange rates pre you travel or shop. You can also filter your search by credit/debit transactions. Phone: 1800 931 678 (free call)c. But Westpac had the smallest number of ombudsman complaints out of the big 4 banks in. If you’re an Administrator, call us on 1300 650 107 to lock any additional cards. Report suspicious SMS messages by forwarding the hoax SMS message to 0497 132 032 and then delete the message. Some branches now open weekends. Branch opening hours. 9:30am - 5pm, Fri. A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Internet fraud. au. Make a transfer or payment frequently asked questions. Online: Email: info@afca. 3 billion in penalties for admitted breaches of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) in a proposed settlement with the Australian Transaction Reports and Analysis Centre (AUSTRAC). You’ll have a chance to dispute the fraudulent chargeback by following the process outlined in the notification. Aforementioned transaction need to be fully processed. These attempts to defraud can occur via a number of methods eg credit card fraud, telephone banking and also Internet scams. Westpac Group means the Bank and its Related Members. Tap Pay someone . As part of the eChargebacks process, an issuing bank may request more information (make a retrieval request) from Westpac about a disputed transaction, and then raise a chargeback. For any disputes in connection with a matter arising under these BPAY Terms and Conditions, please promptly notify us and we will attempt to resolve your dispute through our dispute resolution process. It’s a fast, simple and smart way to move money in Australia. Search by name, date or amount. The system will continue to learn as you update your subcategories. Please complete and return this form to us within 30 days of initial notification of your dispute (as timeframes may affect the outcome of your claim). Note the "Reason for payment" is not passed or visible to the. There’s every chance this is a scam email (a practice known as ‘phishing’), given you’re not a Westpac customer. Transaction means any transaction made without your knowledge or consent. Other banks may still deduct fees from your payment. Sometimes this includes changes to design and colour. They allege the culprit is Forum Finance, run by Sydney businessman Bill Papas. Process a transaction for a third party or supplier. How 3D Secure works. Option 1: Within your Westpac Internet / Mobile banking, you may lodge a dispute by clicking on the transaction you are wanting to dispute, then selecting the ‘Dispute transaction’ button. But the timing is important. 2. However, for added security, the payer will see the registered PayID name displayed on their screen. An Electronic Chargeback (eChargeback) is the electronic submission of chargeback notifications to the merchant. You may be able to regain access to your account by repaying the amount owed (more info on that below). . What is a pending transaction? When you make a purchase using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank will authorise the payment and immediately deduct that amount from your available funds. Online Banking frequently asked questions. Most suitable if you need: An integrated business product designed to meet your cash flowA St. Cancel your card. 9:30am - 5pm, Fri. To help you decide which credit card is best for you, compare our cards. You may also be able to take your complaint the free, independent external dispute resolution schemes, the Australian Financial Complaints Authority (AFCA). Westpac Banking Corporation has said "a mix of technology and human error" and "deficient financial crime processes" were to blame for its failure to comply with anti-money laundering obligations. g. 1. Bottom line. § 1110 to prevent the assignment of its leaseholds without its consent. Enter the new limit or use the slider and select Save. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Visit your local branch. Disputing a transaction. 2. Chargeback is a term used by credit and debit card providers. If we do honour a payment, or do so more than once, it does not mean we have. Select Transaction searchI don't identify a direct debit transaction. George Worldwide Wallet, there are no load, reload or unload fees, or ATM withdrawal fees at Westpac Group ATMs and over 50,000 ATMs overseas. Account number. Please complete this form if you need to dispute a transaction on your Westpac Worldwide Wallet Account. Please note that after 8pm on weekdays and 5pm on. ABN 33 007 457 141. Unfortunately, Westpac’s response took longer than expected and he didn’t get the result he was hoping for. You can talk through your options with someone in our team either at your local branch or by giving us a call on 0800 400 600. You may notice a few changes as we continue to improve the online banking experience. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing?All branches are open: 9:30am - 4pm, Mon - Thurs. Once you dispute an unauthorized transaction, the bank has 10 days to investigate. With the St. Be careful handing over or shipping goods such as electrical goods, jewellery and computers. Verified account Protected Tweets @; Suggested usersAsk the customer to insert or swipe their card. If the transaction is still declined: Ask for another form of payment. Answers to our most frequently asked questions on topics including, online banking, mobile banking, credit cards, financial hardship, security, transferring funds and travelling overseas. Understanding liability structures. Select the Transactions filter. You can call us to report your card lost or stolen (24 hours a day, 7 days a week): Altitude Business: 132 142; or if outside Australia +61 2 9155 7700. Worldwide Wallet Dispute Claim Form. Use this form to add or remove a signatory as well as update personal joint accounts operating rule. . You cannot dispute a transaction unless it is Approved . In the Westpac App. If you still don’t recognise the transaction or can't resolve the issue with the merchant, dispute the transaction in Online Banking or the Westpac App. Please select the reason that best matches the purpose of your money transfer and include any relevant details in the free-text description box. For debit card transactions made when the customer selects CHQ or SAV, the transaction amount will be deducted from both the account’s. A pending transaction may only be cancelled or reversed toward the request of that merchant. A mistaken transaction is when when you pay the wrong person or company by using the wrong bank details. com. The Westpac Global Currency Card is an unsecured debt security issued by EML Payment Solutions Limited (“EML”), arranged by Mastercard Prepaid Management. If you clicked on a link provided in hoax email or SMS, it's possible your. It’s great to enjoy the flexibility and freedom offered by our range of credit cards, but they do come with fees. Needing to update who is a signatory to your business account. In the Westpac App. 9113. If this action has no. Choose from retail gift cards, cashback, a range of partner airlines, our own online store or our unique ‘Pay by Points’ feature. If the above suggestions don’t help resolve your query and you’d like to dispute the transaction, read up on the information about your specific transaction dispute (i. Go to the Google Play Store. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. The payment will be marked as ‘pending’ while the transfer to the payee is processed, which generally takes up to 5 days. The card has expired. You can also phone 1300-651-089 or +61-2-9155-7700 (if. 8am-6pm, Mon - Fri (Sydney time) From overseas. org. 1. Top right, select Create Tag. We will send you an SMS (text) to confirm the transaction. You should always check the accuracy of transactions appearing on your credit card statements. Can I cancel or dispute a pending transaction? A dispute can only be lodged once the transaction has been fully processed. Purpose A Foreign Exchange Transaction is an agreement to exchange one currency for another at an agreed exchange rate on an agreed date, to facilitate a payment of funds. Pending refund. George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps. Credit card transaction response codes. You acknowledge that any financial transactions processed through the Payment Services under this Westpac Addendum will be settled by Westpac exclusively with Stripe. A refund comes directly from a merchant, while a chargeback comes from your card issuer. Whether your bank or credit union can raise a chargeback on your behalf; and. When Matthew noticed a transaction that wasn’t made by him, he immediately disputed it. If the operation is not complete, you should wait until it is finished first. Minimising fees and charges. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. In a statement on Monday morning, the. Some branches now open weekends. What to do if there is a fraudulent transaction; Business card replacement after a fraudulent transaction; Card transactional issues and chargeback rights; What to do if your card is lost or stolen; How we keep your cards secure; Lock a lost business credit or debit cardHow do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. Find out more. Osko by BPAY TM is a near real-time payment. Westpac alleges colourful soccer identity Bill Papas and his company Forum Finance orchestrated more than 100 allegedly fraudulent transactions that siphoned off over $340 million from the bank. The following are some common reasons which may assist you to understand why your transaction may have declined. 9113. Card payments occur in real-time: the transaction is made between Westpac and the payer's issuing bank. Westpac Disputed Transactions. The alert will also apply when a customer transfers money to an account. Yes, when you tap on a Westpac Mastercard in Wallet, you will see the latest 10 transactions for that card made with Apple Pay (excluding refunds or transactions made on the eftpos payment network). It is your responsibility to ensure your customers’ payment details remain safe and secure. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. S. Download and complete the Dispute Claim form. An incorrect card PIN has been entered at the terminal. When you sign in, on the top right of the screen you’ll see a Notifications button and a number that shows how many unread or new alerts and messages you have. The allegations are outlined in a statement of claim that the financial intelligence agency, Austrac, has lodged in the Federal Court. The payment procedure for card payments is simple. We offer various liability structures to meet your individual business needs, including personal, joint and several and business liability. to be verified. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. When sending money to the countries listed below, you will need to select a "Reason for payment" from the list available for each country. [6] Telegraphic Transfer received by you [4] $15 to a non-Westpac account per transfer $15 to a Westpac account [5] [5]9:30am - 4pm, Mon - Thurs. Thou may find the transaction will appear on your statement are the name of the debiting company tend than the merchant on the agreement. Generally, you’ll have two options when disputing a transaction: refund or chargeback. In the Westpac App. Worldwide Wallet Dispute Claim Form. Unauthorized credit card transaction. Daily Withdrawal Limit Westpac. e. 1. Please complete this form if you need to dispute a transaction on your Westpac Worldwide Wallet Account. This site is mobile friendly and can be used on most devices. To access cardless cash on your mobile you must be registered to use Westpac Online. 11 What to do if you want to dispute a Westpac Business. From anywhere in Australia 8am – 8pm Sydney Time, 7 days a week, except Public Holidays. A map of the transaction location. Australian Financial Services Licence Number 233714. If your card is lost or stolen, you can let us know at any time, from anywhere in the world. This is the first and easiest option to resolve the dispute. - ACCC v Visa Inc. Find out more about what to do if you suspect your credit card has been used fraudulently. The service may be used as part of online transactions with Participating Online Retailers, and on Participating Platforms, unless the use of the Service is terminated in accordance with clause. Westpac’s Online Banking Security Guarantee - If your Westpac account is compromised due to Online fraud, we guarantee to repay any missing funds, provided you complied with our Online Banking Terms and Conditions. Financial hardship. If you’re ever concerned you’ve been given. • Westpac’s foreign exchange rate will apply when converting currencies in Online Banking, the Westpac App or when we otherwise convert on your behalf. UBS bank analyst Jon Mott said, if anything, the fine was a bit. Share. Business Choice and Business Debit: 1300 650 107; or if outside Australia +61 2 9155 7700. A refund comes directly from a merchant, while a chargeback comes from your card issuer. Pdf File. Contact the bank as soon as you can. George Worldwide Wallet is a prepaid travel money card that can help you save on foreign transaction fees and give you control over your spending. Visit your local branch. Please complete and return this form to us within 30 days of initial notification of your. Mobile and Online Banking. The mobile app has built-in POS features included at no extra cost. The wrong card number, expiry date or CVC/CVV has been entered (when shopping online or over the phone) The card may be damaged, preventing the terminal. What do I do now? What if there is no will? Should I close the accounts of the deceased? I have power of attorney over the deceased’s accounts, does this still stand after their passing? When will I need probate or letters of. Fraudulent transaction vs dispute with a seller. closed accounts) Select the Account in Active accounts. Please select the reason that best matches the purpose of your money transfer and include any relevant details in the free-text description box. Cost of living support. While unauthorised transactions are also dealt with under the ePayments Code, the process for resolving this issue is different. 7 in loan proceeds) but to enforce its nonmonetary rights under 11 U. Your DDRSA is available as a standalone document online at Direct Debit Request Service Agreement and as section 43 of the Merchant Business Solutions Card Acceptance by Business Terms and Conditions (Terms and Conditions). When an unauthorized transaction is made with your credit card, your maximum liability, by law, can't be more than $50. To speak to someone from our team at Westpac Assist, call 1800 067 497. This form is digital – you can complete it on. 9bn) fine for the nation's biggest breach of money laundering laws. A merchant no longer receives paper. If you take too long to raise a dispute from the date the transaction occurred, we. The Reserve Bank (Te Pūtea Matua) has issued a formal warning to Westpac New Zealand for failing to report prescribed transactions, a requirement by law. The cardholder's bank investigates the claim, contacts the merchant's bank about the transaction and shares the details. While a transaction is pending, the amount is deducted from your available funds, not your account balance. Or an issuing bank may raise a chargeback directly (without making a retrieval request first). You should receive your replacement card within 5-7 business days if you’re in Australia or up to 5-10 business days if you’re overseas. Lost or stolen cards. For fee and FX rate information when sending an international money transfer, please refer to Westpac’s currency converter, find out more. You’ll need to contact us as soon as you decide to raise a dispute. The merchant is then obligated to provide evidence that the service is provided. Justice Beach today handed down his decision in the last of six separate civil penalty. Financial institutions around the world have always been subject to attempts by criminals to try and defraud money from the institution and their customers. Fraudsters often make such purchases with stolen cards - as these items can often be resold quickly and easily. This means that the same level of security that protects your payments to BSB and account numbers applies to payments made using Osko and PayID. The contact details for AFCA are set out below. DISPUTE CLAIM FORM Version 1. Be aware of refund fraud. This is faster than regulatory standards require. Ajust could only find complaint trends in Westpac's Annual Report, not the total number of complaints made to the bank. I did not make these transactions, and I did not receive any benefit from them. All branches are open: 9:30am - 4pm, Mon - Thurs. for joint or additional cardholders). If you wish to continue the dispute, we’ll require you to provide a written reply (email or mail) to the documentation we sent to you. Tap Install and follow the prompts. Cardholder enters credit or debit card number on payment page. 9:30am - 5pm, Fri. We’re always working on improving our digital features to bring you faster and easier ways to bank online; whether it’s on your computer, mobile or tablet. $15 via staff assisted to another Westpac foreign currency account $25 our charge option. Have ready two forms of ID from the following: If you're Aboriginal and Torres Strait Islander and you don't have any of the required forms of identification, please call our Indigenous Call Centre on 1800 230 144 Monday to Friday 9am – 6:30pm CST or visit your nearest branch . You can search a transaction by description, date or amount. In this conversation. April 27th, 2018 - Righting wrongs How Westpac helps What is a dispute When you query a transaction on your credit or debit card statement cancellation notification' 'Dispute Transaction Notification Form Debit Card November 18th, 2016 - Transaction Dispute Form Written Statement of Unauthorized Debit Please complete andYou can complete an identity check when you open an account online. While the credit card refund is pending the amount does not alter your account balance. co. If your card is lost or stolen report it to us immediately, by calling 0800 888 111. If you’re ever concerned you’ve been given. 2. 2. Our Head of Operations and Contact Centres Jason Lock tells the The AM Show. How do I dispute a card transaction in Westpac Online and Mobile Banking? My loved one has recently passed away. A pending transaction can be released or reversed at any time if the merchant submits a request to the Bank. 1. Contact us immediately on 1300 651 089, or if outside Australia +61 2 9155 7700. A pending transaction can all be cancelled or reversed at the request of the merchants. Remember, the form can't be signed digitally. The fallout from Westpac’s 23 million alleged breaches of anti-money-laundering laws has plunged the bank into crisis and rocked the financial sector. Deceased Estates Westpac. As a part of the Fair Credit Billing Act (FCBA), banks are required to acknowledge a disputed transaction no more than 30 days after they receive your complaint. When you use your Worldwide Wallet to pay for something, the bank will authorise the payment and immediately deduct that amount from your available funds. If they cannot then the purchase amount (in the currency purchased) must be refunded. To provide your. 1. Transactions with a pending category can’t be updated and won't appear in your Cash. A summary of these changes is below. You may be asked to provide a SWIFT Code if you’re receiving money into your account from overseas. Please try again later. au within 30 days of initial notification of your dispute as timeframes may affect the outcome of your claim. See full list on westpac. Each transaction related to the wedding is categorised as usual. Find out how. During. Peter was appointed Westpac Group Chief Executive Officer in April 2020, after holding the role on an acting basis between December 2019 and March 2020. An address, phone number, and website, if available. Westpac, Societe Generale and Sumitomo allegedly lost $400m due to fraud. your bank or Amex) to the merchant via their bank. Please complete this form if you need to dispute a transaction on your BankSA Worldwide Wallet Account. Pending transactions are useful as you get to see in real-time when you have made a payment or withdrawal or which refunds are awaiting processing. They are likely to request your personal or banking information. Search Westpac. You can find out a little more about each transaction in Westpac One ® online banking. C. Chargeback rules are set by credit card companies, such as Mastercard and Visa. 8am-6pm, Mon - Fri (Sydney time) From overseas. Tap Cancel payment or Amend payment (Android) or Options > Cancel payment or Amend payment (iOS) . Branch opening hours. All our EFTPOS machines are simple, reliable, secure and easy to use.