Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. With the Now Platform®, application developers of all levels can reduce time to market. ensures that the ServiceNow platform team and service delivery function have the capacity to meet business partner demand and are responsive to business partner requirements so that the services provided are fit for purpose. The platform offers a suite of products and services that can help organizations streamline their operations, automate routine tasks, and improve general operational efficiency. The platform for digital business delivers unmatched opportunity. is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. The ServiceNow Performance. The platform for digital business delivers unmatched opportunity. Get hands-on with a free developer instance. ServiceNow Customer Service Management (CSM) offers a comprehensive set of features that make it a valuable customer service software solution. Customer workflows. Find out what users like. Healthcare is personal. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and. Become a technology partner and sell your apps Join our. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Transform your business at World Forums. Now Mobile. The platform for digital business delivers unmatched opportunity. In this course, you will get an overview of Virtual Agent and learn how to build Virtual Agent conversations for an application. Accelerate innovation. The future of observability is cloud-native and unified. Training and certification services. Flow Designer. Our free one-day. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Admin Center. Program fee required. With roots in IT Service Management, ServiceNow has evolved to become the enterprise service management platform for organizations, uniting all business functions. The Now Platform includes the Now Platform App Engine, a suite of tools for turning business processes into digital workflows. ServiceNow is adding new features to its Now Assist generative AI assistant that comes bundled with the company’s Now platform, designed to help organizations automate workflows. Accelerate and automate service delivery and reduce costs by consolidating outdated systems. Effective ServiceNow platform management helps maintain the foundational platformServiceNow started life as a platform that solely provided IT solutions, with the capability to manage business processes arriving later on. Make better decisions with an accurate CMDB as your single system of record. Read how ServiceNow makes the world work better for everyone on the official ServiceNow blog. 3 Service Portal includes Service Portal Designer. Deliver AI-powered self-service for common requests. SANTA CLARA, Calif. Partner Grow your business with promotions, news, and marketing tools. Register for a series of live webinars focused on platform capabilities, such as Virtual Agent, Mobile, Next Experience, Analytics, and more. Product Description. This group of resources supports the organization in achieving its business outcomes by: Do more with HR Service Delivery. APIs and Integration Tools are available with these ServiceNow products. Become a Certified Application Specialist. The platform for digital business delivers unmatched opportunity. Make better decisions with an accurate CMDB as your single system of record. Modern user experiences Increase productivity with a modern experience on a common platform across ITOM, ITSM, ITBM, ITAM, CSM, and Security Operations. Take control of your career and find opportunity as a ServiceNow-skilled professional. Resolve issues faster and scale your organization with intelligent chatbots. Gain new ServiceNow skills and fresh insights into the power of digital transformation. User Satisfaction. Reporting combines our cloud platform with a single data model to generate and distribute the information your users need, when they need it. ServiceNow has released the latest Now Platform: Now Platform Tokyo. ServiceNow | 794,951 followers on LinkedIn. Reporting combines our cloud platform with a single data model to generate and distribute the information your users need, when they need it. Your platform architecture will be the foundation for ServiceNow. $99K - $119K (Employer est. ServiceNow empowers telecom digital transformation by improving experiences, and driving efficiency and growth. There’s strength in numbers: Partners. At first, ServiceNow introduced IT service management processes like Incident Management, Problem Management, Change, Configuration Management Database, and. ServiceNow is a flexible platform that you can design to meet specific business requirements using configuration and/or customization. World Forums. Customer Workflows. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Take platform security and trust to the next level. Our free one-day. Make the most of the Now Platform ® by making it easy for admins to discover, install, and configure ServiceNow ® products and applications. Simplify compliance with a built-in audit trail. ServiceNow Platform is leveraged across the organization for ITSM, and ITBM as well as focused departments with scoped applications. SANTA CLARA, Calif. Now on Now. The platform for digital business delivers unmatched opportunity. ServiceNow is used to support functions that include Business Process Management, Case Management, Enterprise Service Management, and IT Operations and Support. Certification candidate’s journey guide. IntegrationHub. While its roots lie in IT service management, ServiceNow is used to manage multiple processes in an organization, from customer service to HR and security. Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language. SANTA CLARA, Calif. ServiceNow’s Berlin upgrade directly addressed user feedback sourced from the ServiceNow community. You create a platform that accelerates time-to-value, unleashes agility, and unlocks innovation. Empower developers and builders of all skill levels to create low-code workflow apps fast. ServiceNow® App Engine democratizes application development across the enterprise with out-of-the-box experiences, components, and rich templates to quickly unlock developer. Now Assist for Virtual Agent is powered by the recently announced ServiceNow Generative AI Controller, which serves as the foundation for all generative AI functionality on the Now Platform. ServiceNow is revolutionizing the way organizations around the world approach service requests. The platform for digital business delivers unmatched opportunity. Main ServiceNow events. Telecommunications, Media, and Technology. Since their platform aims to directly serve the modern business world, this upgrade sought to reflect project styles like the agile methodology. AI Search is available with the Now Platform ®. Explore Platform View Demo Get the latest. Providing a rich set of functionalities designed to complement ITIL practices, ServiceNow ITSM enables organizations to implement ITIL more effectively and drive even greater value from their IT investments. IT Workflows. You empower your customers, employees, and partners with modern, consumer-grade experiences. Follow these steps to get started: a) Familiazrie yourself with ServiceNow Analytics, Intelligence, and. Learn More. Explore Platform. The strongest ServiceNow platform teams include the right number of people with the skills and training necessary to support how you're using the Now Platform. Learn More. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Business leaders must drive uninterrupted innovation and. LAS VEGAS—Knowledge 2023—May 17, 2023— ServiceNow and NVIDIA today announced a. About PlatCore. Features. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation. Azure Cloud Engineer. It is a platform meant to assist businesses more efficiently manage their processes, apps, and data. ServiceNow meets the highest security and privacy standards in all our regions. Ben Sigelman. Cloud Management from ServiceNow is built on the award-winning Now Platform and provides tools for organizations across any industry to reduce spend and minimize risk while managing applications in the cloud. What's new in the Vancouver release. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and. Sep 22, 2023 -. – Oct. Culture. Go beyond traditional CRM and field service to scale operations and drive customer loyalty. We’re leaning into two capabilities to embed generative AI into our workflows: Summarization – overviews and insights to help employees reduce manual work. In this course, engage with the Now Platform Next Experience UI to practice hands-on navigation activities, recognize important attributes of records, create a record, and modify lists using filters and search capabilities. New Deposit Operations. Get Started Service Owner. ServiceNow Implementation Methodology The Deployment Challenge ServiceNow customers and partners want their deployments to be successful. Develop innovative solutions with a modern service provider platform. Digitize internal processes to become more proactive, predictive, and resilient—all while maintaining security and compliance. Learn what roles and knowledge you need on the ServiceNow platform team. See what Now Platform can do for you. You'll find best practices, tips, and tools for performance monitoring, maintenance, and troubleshooting. By using Platform Encryption, organizations can minimize risk and reduce the attack surface to prevent data loss and ensure data is always protected including when at rest. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. A whole new school year, the grand finale to the FIFA Women’s World Cup, and the next release of ServiceNow - Vancouver! If you are a new user of the ServiceNow platform, let’s do a quick run down of what a release season means for you. The ServiceNow Management, Instrumentation, and Discovery (MID) Server is an optional, free ServiceNow component. Visual Task Boards turns any list into a Kanban-like task board, offering an intuitive, graphical alternative for working with any ServiceNow application. This update included 48 new features that span the platform and business areas. Founded in 2004, ServiceNow was originally created for. Enterprise customers demand outcomes from their service providers. 20, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. Now Assist for Creator. The ServiceNow platform enabled Zoom to deliver better service and frictionless video communications for its customers and unlock productivity and efficiency benefits for the business. Veterans' legacies: Treasured tokens of service and sacrifice. Build a new plugin or update an existing Teams message extension or Power Platform connector to increase users' productivity across daily tasks. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Promote engagement and advocacy. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Behind every great experience is a great workflow. What Is the ServiceNow Platform. Eliminate manual tasks with powerful AI and robotic process automation (RPA) technology. This curated list is recommended as part of your customized solution. Platform performance metrics - Product Documentation: San Diego - Now Support Portal. Simplify experiences with automated updates and self-service tools. AI search connects employees and customers to the answers they need in a powerful and intelligent search experience. Learn how to elevate customer experiences, resolve issues, and join the digital revolution with ServiceNow. “You may use the speed and power of a low-code platform like ServiceNow App Engine to address the unique demands of your business,” she adds. Learn More. Make data-driven decisions and answer questions on the spot. 360 Servicenow platform owner jobs in United States. Minimize risk and expense for every stage of integration. Platform Academies Register for a series of live webinars focused on platform capabilities, such as Virtual Agent, Mobile, Next Experience, Analytics, and more. See how our offering was evaluated. Transform manual tasks and mundane work into digital workflows. Automate and integrate any process in a no-code environment. Powered by the Now Platform ® and available as a fully native iOS or Android app, Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows. Get more done and improve results on the secure, cloud-based Now Platform ®. ServiceNow is a company that provides service management software as a service. The platform for digital business delivers unmatched opportunity. Impact Accelerate ROI and amplify your expertise. Platform-as-a-service (PaaS) is a cloud computing model that supports the building, testing, deploying, and managing of web applications. com ServiceNow Platform Encryption eliminates the need for procuring and deploying new key management infrastructure, HSMs, and support. Get Started. Quickly identify and mitigate technology risks such as tech debt from aging data centers, regulatory audits, and lost assets. Application InsightsCreate connected, engaging experiences so employees can get what they need, when they need it. The department procured and implemented the platform in less. ServiceNow New to ServiceNow? This course is for you! Explore the seven core areas of ServiceNow and how to navigate the Platform. Certified experts. From humble beginnings to becoming an enterprise with more than 20,000 employees globally, ServiceNow has been through a lot of changes since its founding in 2004. ServiceNow named a Leader in low-code development platforms. Now Assist for Creator. . UI Builder Create custom workspaces and audience-specific portal pages for engaging, personalized experiences. The ServiceNow Communities application built on the Now Platform enables users to communicate and collaborate for instant sharing of ideas and knowledge. Learn More. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Watch bite-sized videos instantly. Orchestrate work intelligently, anytime. The platform for digital business delivers unmatched opportunity. During Knowledge 2020, ServiceNow’s digital event, we noticed how much attention was paid to the IntegrationHub and Flow Designer. Founded in 2003 by. Customer Workflows. Enable your agents to take action at any time with a swipe or a tap. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity. Resolve issues faster and scale your organization with intelligent chatbots. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. Visual Task Boards turns any list into a Kanban-like task board, offering an intuitive, graphical alternative for working with any ServiceNow application. Impact Accelerate ROI and amplify your expertise. Our cloud based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Automate issue resolution. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Our free one-day. Build on a growth platform. Playbooks for Customer Service Management. Learn about Gen AI with ServiceNow. Learn More License and Cloud Cost Simulator. ServiceNow administrators and developers who attend the webinar will get a. The Now Platform San Diego release includes vertical solutions that address the distinct digital needs of banks, insurance companies, and telecommunications and technology providers. Become a Certified Implementation Specialist. Create experiences that are, too, with integrated workflows, self-service tools, seamless virtual triage, and more. This allows organizations to deploy enterprise-wide workflows quickly and easily at scale, so they can: Monitor and optimize business processes. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Mitigate risk and build resilience. Finish with Step 5 for guidance on how to run your CoEI and use it to advance ServiceNow as a platform for enterprise digital transformation. The new solutions— ServiceNow Generative AI Controller and. Meet their high standards with modern tools that offer quick resolution, self-service, and co-innovation. Create efficiencies that free up time for business innovation. Log in to manage upgrades, follow changes, view. ArcSight Logger Integration for Security Operations. Gain new ServiceNow skills and fresh insights into the power of digital transformation. With ServiceNow CSM, businesses gain access to a unified platform that streamlines customer support operations, enhances agent productivity, and improves customer satisfaction. Bigtincan’s leading sales enablement platform and plugins work with Copilot to make sales information, files, and other resources available across Microsoft 365. Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. We make customer compliance processes easy via our technical capabilities, guidance documents, and legal. Improve business performance with out-of-the-box metrics and real-time analytics. Drive action to high-risk areas, business disruptions, noncompliance, and vendor status changes. Empower everyone with Now Assist and accelerate productivity across the enterprise. Build cross-enterprise digital workflow apps fast with a low-code platform. “Everything revolves around. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. • Support your ServiceNow platform with skilled and credible teams What We Offer Certification Suite Certifications Shows capabilities across product bundles Achieved through combinations ofMainline and Micro-certifications Mainline Certifications Indicates cross-product and role-specific knowledge and skills;ServiceNow is the Leader in low-code and enterprise no-code development platforms, according to the G2 peer-to-peer review site. No-code and low-code tools to allow anyone to build powerful cross-enterprise applications. Create custom workspaces and portal pages for engaging experiences. Now Platform® Vancouver Release. Anticipate trends, prioritise resources and continuously improve with real-time analytics. The platform for digital business delivers unmatched opportunity. Empower yourself with knowledge, resources, and tools to reach your potential and unlock your creativity. As such, it corresponds with these IT asset types. Why this is important. Process Mining. Get hands-on with a free developer instance. By using Platform Encryption, organizations can minimize risk and reduce the attack surface to prevent data loss and ensure data is always protected including when at rest. Build cross-enterprise digital workflow apps fast with a low-code platform. Empower your whole organization through seamless experiences with automation, AI, proactive service, self-service, and more. The platform for digital business delivers unmatched opportunity. 2 Flow Designer includes Action Designer. Service Portal Design a self-service user experience with a responsive portal interface. Use generative AI to empower your customers, admins,. SOAR platforms can instantly assess, detect, intervene, or search through incidents and processes without the consistent need for human interaction. ServiceNow, the leader in IT management solutions, brings its expertise to cloud management. Creator Workflows. So employees and customers can be more connected, more innovative, and more agile. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredEasily create, launch, and scale new services using a modern digital workflow platform. Each academy is hosted monthly or bi-monthly, except for major holidays. Create an account to get started. March 16, 2021. Boost productivity with. 26, 2022 – ServiceNow (NYSE: NOW) today announced RiseUp with ServiceNow, a global program designed to skill one million people on the company’s platform by 2024. Create connected, engaging experiences so employees can get what they need, when they need it. Workflow Automation. It is a comprehensive development environment in which you can build, test and implement applications that provide automated workflows for challenges such as case management,. How to get AI Search. The ServiceNow Fundamentals course will summarize fundamental platform features by: - Describing the ServiceNow user interface, - Providing a summary of the database schema, - Demonstrating uses for commonly accessed applications, and. The Now Platform ®, purpose-built with finance and supply chain capabilities, brings together everything you need to drive seamless service experiences. The platform for digital business delivers unmatched opportunity. When you take advantage of a ServiceNow Customer Success package or use ServiceNow Expert Services for your implementation, the following capabilities may be available:All figures calculated, excluding Safe Workplace and Business Continuity Management, are based on metrics collected from ServiceNow customers as part of Forrester Total Economic Impact studies and additive customer interviews conducted in the first three months of 2020, as a commissioned validation on behalf of ServiceNow. Build clearly defined, continuously adaptable plans. Our cloud-based platform and solutions help digitize and unify organizations so that. ServiceNow is a cloud based workflow automation platform, providing single pane of glass view of end to end business services and IT systems. ServiceNow Performance Analytics to build ServiceNow performance dashboards—it helps measure performance in real time, it already has OOTB dashboards optimized for ServiceNow workflows, and it’s secure since data stays in the platform. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Use leading-practice workflows to proactively feed the business with critical data. Learn how to. the ServiceNow platform • Supports design and implementation of a platform operating model to -Multinational Banking and Financial achieve your desired outcomes and foster end-user adoption • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices Building the right strategy4 © 2021 ServiceNow, Inc. 4 Use the Process Automation Designer app to create, configure, and design Playbook Experiences. Provides a central repository on the ServiceNow Platform to manage automations, oversee performance and key performance indicators (KPIs) of existing automations and jobs across multiple vendors in one dashboard, and offers guidance on new automation candidates. Simplify compliance with a built-in audit trail. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Features. Using the Now Platform ®, we created an all-knowing C-suite dashboard. The ServiceNow platform has evolved as the de-facto standard for managing IT Ops business use cases, and the ServiceNow CMDB has emerged as the data platform for CloudOps. 3 © 2021 ServiceNow, Inc. Follow our guidance so your platform and integrations are sure to support your short- and long-term business goals. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. implement all relevant ServiceNow solutions to achieve the business benefits mentioned in the business case, for example. The latest version of the Now Platform delivers hundreds of innovations designed to empower organizations to adapt to the. Now Assist is ServiceNow’s generative AI experience—purpose‑built within the ServiceNow platform—designed to. Developers of applications and integrations on the ServiceNow platform may use the ServiceNow Trademarks in word form only to reference the compatibility of an integration, application or plug‑in with the ServiceNow platform, if it does in fact function as described. The ServiceNow platform team will be responsible for design, support, configuration, training, and maintenance of ServiceNow, so you need to find out what knowledge it will need in order to deliver those responsibilities. Everyone’s talking customer experience. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. The services offered can also be used for the growth and development of the organizations. Employee Center is available with these ServiceNow products. A CoEI consolidates teams for strategy, business engagement and delivery, platform architecture and support, and innovation to reach value faster and advance ServiceNow’s role as an enterprise platform for digitizing workflows. Resolve issues faster and scale your organisation with intelligent chatbots. All rights reserved. Deliver a better government digital experience with ServiceNow government solutions. Contact ServiceNow. Create a consumer-grade experience for patients that lets them access care or make requests from anywhere. Empower everyone with generative AI use cases purpose-built for the Now Platform. Learn more on Now Platform. Learn More. the ServiceNow platform • Supports design and implementation of a platform operating model to -Multinational Banking and Financial achieve your desired outcomes and foster end-user adoption • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices Building the right strategy 3 © 2021 ServiceNow, Inc. The platform for digital business delivers unmatched opportunity. Ayalla Goldschmidt. Manage disruption through a unified continuity, recovery, and risk program on a single platform. Supplement the insight you gained from the step above by speaking with your organization’s senior leaders and ServiceNow. Learn More. New Deposit Operations for Banking. Deliver value fast. Workflow automation Build and manage multiple complex workflows with no-code playbooks. The Three Customer Service Megatrends in 2022 - Customer Service Leaders Build Resilient Strategies in a Changed World. Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Solutions Industries A-Z Now Platform Transform your enterprise with the Now Platform ®. Discover Solution Watch Video. Accelerate and automate service delivery and reduce costs by consolidating outdated systems. Learn more on Now Platform. Get rid of routine, UI-centric tasks that lead to bottlenecks in workflows. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. DXC has a global Strategic Business Group of dedicated ServiceNow experts. ServiceNow, Inc. Bring the power of generative AI to the Now Platform with Now Assist. Scale and support operations with end-to-end digital workflows. Service Creator allows business users to request their own departmental service categories within the service catalogue, such as facilities services or legal inquiries. ServiceNow (NYSE: NOW) makes the world work better for everyone. Become a Certified System Administrator. ServiceNow can help you improve your customer experience with curated solutions and product offerings that help work,. Our free one-day. Skip to page contentWith ServiceNow, you can replace unstructured work patterns with intelligent and automated workflows, creating a smarter, more connected enterprise. These integrated templates, tools, and. Go beyond traditional CRM and field service. — March 22, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with the Now Platform Utah release . The platform for digital business delivers unmatched opportunity. Manage employee health and workplace safety. Save to My Lists. With out-of-the-box digital workflows that automate everyday service ServiceNow, Inc. ServiceNow Performance dashboards. Transform your business at World Forums. Live. Cask Government Solution Center. PaaS provides a complete framework that developers can use to build cloud applications, either for internal or external users. Map and visualize your plant systems, processes, and their relationships at individual facilities. Get Started. Take that next step and become certified across different tracks on the ServiceNow Platform! Become an Application Specialist, a Developer, an Implementer, or even an Architect and show the world what you've accomplished! Skip to page content. Let’s make it happen. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. ServiceNow connects telecom infrastructure and processes with purpose-built workflow solutions that address your unique needs. is adaptive, enables repeatability, and utilizes a single global technology platform. ServiceNow is a cloud-based IT Service Management (ITSM) platform that enables the automation of IT business management. Become a technology partner and sell your apps. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Intelligent, intuitive, and automated features and services support users to become more. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. Go beyond traditional CRM and field service to scale operations and drive customer loyalty. [2] ServiceNow provides the infrastructure needed to perform data collection, storage, as well as application development all on a single platform. The platform for digital business delivers unmatched opportunity. You empower your customers, employees, and partners with modern, consumer-grade experiences. Create connected, engaging experiences so employees can get what they need, when they need it. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. It does this by placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life. Using the ServiceNow healthcare data model and the AI capabilities of the Now Platform, KPMG built a solution that creates great patient and employee experiences. Streamline your workflows to reduce cost, increase productivity, and diminish repetitive tasks. Solutions Products Platform Customers Events About. Sustain and grow value by implementing the right reference architecture and prerequisites. Gain end-to-end data visibility to optimize service delivery and reduce costs. Reduce manual work with code and knowledge generation plus recommended actions. See how our offering was evaluated. ServiceNow specialises in automating and making IT Service Management, IT Operations Management and IT Business Management more efficient. Generate and distribute customized reports and dashboards on demand and in real time. Surface context-aware recommendations and deliver better self-service with conversational AI. Automate enterprise asset management workflows. Key takeaways.