QuickStart, set up and connections. Switched On Families. Staying safe online with Virgin Media Web Safe. same issue for me as well, seems to be a wider issue than they think it is. on 01-10-2022 16:28. I was in. com 9. 1 site and checking AS Name value says Virgin Media and it does. Lee_R. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Click the big on/off icon to connect. e. Account - Cable. 1). No bank or credit card details are required for the trial. Entertain me; Broadband Deals. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. We hope to fix this by 8 September at 15:00. 4. 4 weeks ago. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Using the device on which Web Safe appears not be working from go to 1. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Virgin media asked me via Twitter to post here to see if someone can sort this out. Please,. Hi there @MrsG101 . It’s easy to customise by clicking on the Categories, Websites or Set timer filters. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 1. Thank you for your post. I have an issue with my additional Virgin web email account. Stay safe online. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. 9. 1 Kudo. Open an internet browser and type in the Virgin Media IP address: 192. I advise that. I don't work for Virgin Media. Learn more. I added it to the 'allowed websites' list, and it's working fine. no resolution and i even phoned up yesterday. My Virgin Media App. Tested it out today via a simple Google search. 1. £8p/m extra or included with Gig1 or Volt. This is both logging in via web browser and mail app on her. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Direct from Virgins help pages. Email not working. That is very good since the country is not a member of any signal intelligence alliances. on 18-10-2022 19:33. . I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Manage Your Account. Virgin Media and you have confirmed Child Safe is on. Problems in the last 24 hours. My wifi has suddenly stopped working. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. It's been on since the start. 2. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. This is my first post here as I normally find a solution to my problems or manage to work them out myself. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. Child Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Check service status. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Had a new Hub 5 yesterday to so say solve connection issues. 'Frustrating' The firm operates several email services including @virginmedia. 0 Kudos. co. Hey @DavidCalla,. It is showing as switched on but nothing is being blocked. Many thanks. not the VM Hub. and enter the following where username:password is replaced with your email address and password, i. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. How to turn on Child Safe. Options. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Networking and WiFi. Manage Your Account. New to Virgin Media Store Rent now. Networking and WiFi. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. The results of queries to the Virgin Media DNS server gave the following results. If the problem persist post back here to have issue flagged to the forum team. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. To fix this you’ll need to log in to your router and change a few settings. . However, adult sites are not blocked. Data not working. Up to 3 WiFi Pods if needed. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. See where this Helpful Answer was posted. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Manage Your Account. on 03-09-2022 19:15. These tools can be installed across all devices, including mobile phones, computers and consoles. You’ll pay nothing for 3 months (with no payment details. Changing DNS on your device is the best option VM have other DNS 194. 123. e. Tuning in. Solved: Hi, I can't seem to turn on Web Safe. Networking and WiFi. Networking and WiFi. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. net. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. I added it to the 'allowed websites' list, and it's working fine. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. AS Name. My Virgin Media App. Reply. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Follow these steps: 1. Hi my child safe is on but no sites are getting blocked. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Click: My Apps. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. Try both Mac and Windows. Reconnect your VPN if necessary. To confirm Web Safe is working try going to. I have tried incognito, resetting cache, and downloading a vpn - all have failed. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Packages. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. There’s a network fault in your area. Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. Post Reply Preview Exit Preview. for all devices. No there is not; technically not possible. We are aware of this issue and have our support team working on getting this resolved ASAP. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Switched On Families. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. SpeedWe would like to show you a description here but the site won’t allow us. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Stream from Virgin Media. I've just signed up with Virgin Media and singing in to my account has been nothing but a. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. It's the same for virus safe and child safe. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). on 27-08-2023 09:39. You may want to start by seeing what your site report looks like using a tool like Blocked. That is very good since the country is not a member of any signal intelligence alliances. Thank you for your post. I am not using any VPN in my devices (mobile and laptops). Networking and WiFi. . Stream from Virgin Media. Email address. Its features include firewall, parental control, ad blocker, identity theft protection and. Chatter and natter. Chatter and natter. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. 220. Great to hear that this is now working, be sure to keep us updated with how you get on. Please enter your email. Login in the the Virgin Media online account and try the to enable websafe. Seems to be OK this morning. . Networking and WiFi. 1. Parental Controls and select the setting to “off” to disable parental controls. Introducing 1. There are no guarantees that my advice will work. 1. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Please help! 🙂. Anyway, I recently moved house (August) and kept the same package. 100, but both do not work. * Call costs may vary. I am sorry to hear you have been unable to make any changes to web safe. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. I've flagged this with VM before and nothing happened. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Browse Virgin Media Virgin Media Community. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. I've flagged this with VM before and nothing happened. Register or sign. 100 nslookup protonvpn. Stay safe online. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. It stops all kind of rubbish from popping up which we’re now stuck with. 100. Re: Child safe not working. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. Virgin Media's DNS servers don't seem. SpeedIf you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. 9. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Bypass Child Safe & Virus Safe. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. org (returns an SSL error), and ProtonVPN. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Click the big on/off icon to connect. Post Reply Preview Exit Preview. ExpressVPN. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 8. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. 3. For some customers the Web Safe adjustments are not functioning. Browse Virgin Media Virgin Media Community. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Stay safe online. r. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. Security matters. Options. The disaster is that i have called the customer services for. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. com:Y54kpX5g: curl -v smtps://smtp. Virgin Media; My Virgin Media; Shop;. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Stay safe online. Not good enough. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Virus Safe - Enabled. Virgin Media takes online safety seriously. Was working last night, woke up this morning to no internet. I am sorry to hear you have been unable to make any changes to web safe. QuickStart, set up and connections. 50 per month. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. uk and @virgin. google (disable when using mobile data) 0 Kudos. Web safe Child does not work Virgin Router. com nslookup protonvpn. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. I used to enable it for many years. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. * Call costs may vary. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Just sign into My Virgin Media and. I don't work for Virgin Media. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. on 30-05-2023 10:07. To confirm the settings update, click “Yes. Subscribe to this message's RSS feed. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. Reply. While I was thinking to call again, suddenly it worked the next day morning. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. For a single one, you may be able to get an exemption. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. Click here to view more details on content filters from Virgin Media’s Web Safe. It was easy to login into my virgin media account and change the settings. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Having problems with Websafe again. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. At this time we aware of the problem and working on repairing this feature. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I would immediately get an email confirming that changes were made. VM will not dispatch any technicians while an area fault exists. Log in to your Virgin Media account using your email address and password. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Just to set expectations the issues with Child Safe have persisted for over 12 months. This was working for me until about August. Networking and WiFi. I am trying to turn on the web safe settings but it's not working. Stream from Virgin Media. I have the same issues. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. 9. ct Mark as Helpful Answer. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Stream from Virgin Media. net, according to broadband news site ISPreview. Navigate to the My Apps tab and select Web Safe from the menu. 0 Kudos. I just got a URL from the IT team for the VPN. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Hi Travis, Since last Monday, the child/web safe has stopped again. 1. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 100 and 194. So I did. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. However, it seems to have stopped since a few days ago. 6. So I’ve gone in. So I requested a password reset. Please. Unlike some posts here, I want Child Safe to work. If the problem persist post back here to have issue flagged to the forum team. SpeedChild Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. com nslookup protonvpn. Nah - maybe for teenagers but not for tweens or younger ones. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. 9. Manage Your Account. Seems it was a common problem, hence why the website ended up with an apology last night. The process will be quite similar for other top VPNs like PIA, Cyberghost,. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. 9. 100 and 194. You need to disable it in the actual Virgin Media account settings on their. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Virgin media web email account not working. SpeedQuickStart, set up and connections. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. I am able sign in to tv go app and webpage. Mobile Your Account. 4. 1 — the Internet’s. Home Phone. I’m losing the will to live. Solved: Hi, I can't seem to turn on Web Safe. . Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Regards - 5395816. run the Standard test and confirm the Hostname. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Setting up Virgin Media Web Safe. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. For Android: Settings >> Connections >> More connection settings >> Private DNS. Virgin Mobile. 2. There’s a network fault in your area. This means the Hub is in modem mode and won’t be sharing WiFi. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). Why are so many people having the same problem for so long? It's just shoddy. Changing network settings to use any Public DNS should re-gain full access for the. What do the colours mean? Yellow. After that, it’s just £3 per month (or £30 a year). If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Speed I’m losing the will to live. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. 0 Kudos Reply. 2) Some sort of malware on devices. It is turned on but not blocking any websites. Regards, Bashkaaa - 5395816. Hey, Durgs. co. on 03-09-2022 19:15. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Post a question. 1 for Families |. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Child safe not working. I have tried several times over the last month with the same results. Child safe not working. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. Also check the dns settings of your vpn while you're there. The white l. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. in Security matters 12-10-2023 No there is not; technically not possible. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. We would like to show you a description here but the site won’t allow us. Yes still not working.