[deleted] • 5 yr. Variable throughput. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft. Microsoft Find Roadmap; Microsoft Licensing Advisory; Digital Change Strategy; Secretary 365 Security. Harassment is any behavior intended to disturb or upset a person or group of people. Top priority reactive support to help ensure service continuity. Microsoft Azure services released to General Availability and. An important purpose of contract. Download the Premier Support Catalogue and read here how you can access technical expertise, proactive services, and enhanced solutions from Microsoft. Premier Support for Enterprise. Introduction to the Microsoft Services Agreement. ProductsThis is a Service Level Agreement (SLA) between [Customer] and [Service Provider]. When combined with the technologies you support every day, the wide-ranging set of benefits can help your organization take full advantage of your Microsoft investments. Microsoft Enterprise Support. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. Standard Support Premier Service; Time Coverage: 24×7: Standard Support + 8×5 Designated L2 TAC Engineer: Email-based Support : Phone-based Support : First Response Time* 60 minutes: 30 minutes: Access to Major, Minor, and Service Releases : Access to Documentation : Software Upgrade and Patches : RCA for Critical Outages. (CALCULATE ( COUNT ( TASK_SLA_IMPORT_SNOW [Incident_No] ), TASK_SLA_IMPORT_SNOW [Has_Breached]="False" ) ) Then I add the divide in this formula and it again starts. If Customer’s volume licensing agreement is a Microsoft Business Agreement version dated prior to September 2007 or otherwise does not include terms for Professional Services, and Customer has not signed any other master-level Microsoft Services agreement, these Product Terms will apply to any Professional Services purchased and used by Customer. 1 Delegated Administrator. Find the Microsoft contact information for technical support or sales. pdf. CustomerSource can continue to be used to access Dynamics specific. To fulfill your customer support requirement, you can: Resell support from another company. Understand Premier Support Response SLA times. Dynamics. Sign out of your Azure Active Directory (AAD) account and use a Microsoft Account (MSA) / personal account (e. Open Support requests. Contact support. Included for all Azure customers. You have a Premier or Unified Support contract. AlloyDB. Enterprise Support Programs Standard support services to help you drive adoption through Adobe communities, self-service learning guides, knowledgebase, and online technical support. Understand Principal Support Response SLA times. There are no prorated refunds. Privacy & cookies. For more information, see compare partner support plans. For questions about your subscription, see the appropriate Licensing guide. Hello, does anyone know if Microsoft has published it's SLA for Office 365 yet, and if so where I can download it? thanks in advance! rob. Premier Support services offers comprehensive packages designed to provide the software updates and technical support you need to maintain a stable,. Get a faster SLA with DCG up at 10 minutes. 4. Not supported: Break-fix support/troubleshooting, hotfixes, on-site services, direct-to-customer support, or hands-on support in a production environment. Question 273If you're unable to resolve an issue, you can escalate it to Microsoft in the following ways: Commercial issue support: Support is available to all partners in the CSP program. Contact our team for a tailored quote based on your needs. 3 billion business for the company. Business. Support for success actions. 95% of the time. Applies to: Partner. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). Fusion Practices’ goal is to deliver and exceed the agreed service and quality levels in Oracle Cloud ERP Managed Support Services by providing best practices, shared knowledge and guidelines to activities that contribute to IT operational excellence, using the Information Technology Infrastructure Library (ITIL) methodology and pre. BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT. Get help and contact support. I received an EMAIL at Noon with questions asking about this issue. Multi-vendor Service Level Agreement (SLA) model based on Business Availability. See how you can save 30-70% with. Here's what you need to know about these. Monday, May 2, 2011 4:29 PM. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. Premier Support, engineers, and sales professionals working across 191 countries, supporting 46 different languages, managing several million engagements per month, and engaging in customer. Flexible Payments. Outlook. Business-critical dependence. SUBSCRIBE RSS FEEDS. Send diagnostics to Microsoft. Contact our team for a tailored quote based on your needs. Benefits How it works Enterprise Enrollment Server and Cloud Enrollment. Discover Lenovo Services that support the full lifecycle of your IT assets at every stage from planning, deployment to asset recovery. Save 30-50% with US Cloud. Delivered through unique environments that meet the most stringent of compliance requirements, Microsoft 365 Government is a. Evaluate & Accelerate Menu Switching. Social Contexts of SLA By Yenny Tanzino 16 Oct 2010 . That said, you should try to get help from the first tier first. Retrieve adenine faster SLA with DCG up to 10 minutes. Lenovo Premier Support. (Optional) Include up to five attachments that are relevant to the issue to provide additional context for the support case. 2 The maximum severity (business impact) for ProDirect is "A" regardless of language. Tour The SQL Enterprise Hosting Service provides central dedicated shared Microsoft SQL Servants on the Windowpane Server platform. Save 30-50% with US Cloud. Learn more. In this article. Geting a faster SLA with DCG up to 10 minutes. Judge & Accelerate Home Toggle. Understand Premium Assist Response SLA times. Critical business impact (Sev A): <= 1 hour (Azure Rapid Response <= 15 mins; Unified Enhance Response <=30 mins) Catastrophic business impact (Sev 1): <=15 minutes (Unified Enterprise) Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered. From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident. Signatories: 2. Advisory, escalation and account management services are available at the Professional Direct and Microsoft Unified support levels. This service is free. Included with any Dynamics 365 purchase. Other additional Premier Support offerings. Open a service request in the Microsoft 365 admin center. Ironclad. Pricing. Achieve the full potential of your Microsoft. USD100 per month. Technical issue support: For information about specific support plans, see the following table. Get adenine faster SLA including DCG skyward to 10 minutes. $175,000. Starting February 24, the legacy Basic (no-charge) and Premium (pay-per-incident) support options for Azure DevOps Services will be retired, and support for our cloud-based Azure DevOps Services will be offered through Azure support plans instead. All other business customers. Buy Now. Currently, Microsoft does not have an early termination charge, however, this is subject to change and termination charges may be charged in the future. Microsoft in education. Providing your organization with better support, faster case resolution, and more flexibility than Microsoft Unified Support. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Microsoft said. You can compare partner support plans or see the following articles for partner-specific plans: Premier support for partners is the top level of technical support from Microsoft. So I have done that. Microsoft cloud services are continuously monitored for signs of compromise. That. Learn what a service-level agreement is, when you need one, what they should include, plus the best slipway to manage SLAs within your business. ;To see all the Services in the Catalog, click either the "Browse all Services" link at the top of the screen or the "View all Services" link under the Recommended Services section. Previews are licensed to you as part of governing use of Azure, and subject to terms applicable to "Previews". To simplify your support solution, DCG is offering a flexible, rapid-response alternative. Platform. * Taxes and overages may apply. In this article. Billing support. “Support Window” refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. $175,000. Contact Microsoft through chat or over the phone. Select your time zone and an alternative language, if applicable. An SLA functions as a documented understanding between the entity providing the service and the one receiving the benefits of the service. Your Support subscription has expired. AI Platform Training and Prediction. Search. Unified Support Service Level Agreement (SLA) – Initial Response Time. pptx - Read-Only Author: jograves Created Date: 6/30/2020 11:24:40 AM Save 30-50% with US Cloud. Ask questions. Get one fast SLA use DCG up until 10 minutes. Contract management software is a program or series of related programs for storing and managing legal agreements such as contracts with vendors, leases and licensing agreements. Build your team's knowledge. You need a support plan for technical support. USD 1,000 per month. Improve Communication. This case is currently with the Windows team and due to high case volumes the Windows Support team is busy in clearing the backlogs. Build your team's knowledge. Support scope. Maintain IT health. Last Modified 2022-10-01. Microsoft Cheat Sheet. Compare Microsoft Premier Support to Unified Support. The vendor has the ability to respond faster than. This is the threshold at which you will change the incidents' SLA status to Warning. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. Compare support plans Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. Contact support. Assistance Level Understanding for Premier Support Customers. If Customer’s volume licensing agreement is a Microsoft Business Agreement version dated prior to September 2007 or otherwise does not include terms for Professional Services, and Customer has not signed any other master-level Microsoft Services agreement, these Product Terms will apply to any Professional Services purchased and used by Customer. App Dev Manager Dipanjan Ghanti shares an example of how to frame a multi-vendor SLA based on business availability. US Cloud vs. Overview and value proposition of available. Our Professional Services team includes more than 21,000+ total consultants, Digital Advisors, Premier Support, engineers, and sales professionals working across 191 countries, supporting 46 different languages, managing several million engagements per month, and engaging in customer and partner interactions through on-premise, phone, web. Supplement and enhance your operational resources with onsite expertise. Contact our team for a tailored quote based on your needs. Production workload environments. The causes are many: bad software, bad hardware, failed networks, people, process, hackers, market pressure—the list goes on and on. N/A. Get 24/7 support for your business with GitHub Premium Support. Evaluate & Accelerate Menu Toggle. Once in the Catalog, you can browse all the different services available. Can I have more than one ExpressRoute circuit in my subscription? Yes. Premiere Support Services is an integral part of optimum data center performance and is: Fast: Premier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth data center operations so that your business-critical systems experience maximized uptime. Microsoft guarantees that Azure App Service will be available 99. Federal and State agencies, US Military and Defense branches, as well as Government Contractors can now enjoy faster support response times, assure compliance, and save 30-50% by replacing Microsoft Premier. The MySQL Support team is composed of seasoned MySQL developers. 2. Enter a description of your issue, confirm your. SLA Best Practices. If you have a non-Unified/Premier Support plan, please verify the plan is active. US Cloud vs. Jan 13, 2023, 1:59 PM. Pricing (USD) Starts at USD16,500 per year 5. In the United States, call 1 800 865 9408. 50. Service Level Agreement for Premier Support Customers. Use this creative object lesson from Nancy Keith to teach kids about missions. A service-level agreement (SLA) is a contract between a maintenance provider and its customer such documents what services the provider will furnish and define the service standards the operator is obligatory to meet. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. For example, if Data Center 1 fails, services are restored by resources in Data Center 2. ago. 1800-88-5266 option #1. Maintenance and Incident Notification Process. PCs & Devices. Coordinated within your broader Premier Support engagement, Dedicated Support Engineering provides a relationship-based solution to your most business critical technology operations. Admins, have your account details ready when you call. For this object lesson, you will need one giant plastic candy cane, like the ones used as Christmas decorations. The goals you put down in your service level agreement must be S pecific, M easurable, A chievable, R elevant, and T ime-bound or SMART. Microsoft support is here to help you with Microsoft products. Local language support varies by country or region. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. View support requests. Same response time as Microsoft for critical incidents. TAMs are no longer available from Microsoft but are available from US Cloud Premier Support for all Microsoft technologies. Retrieve a faster SLA using DCG up to 10 minutes. Premier Support Datasheet. Title: Microsoft PowerPoint - Premier Support Datasheet_121517. Production workload environments. Customer portal is easy to use. For support information,. Learn more. A pooled team dedicated to helping you get the most out of your Azure service: 1 24x7 in English for Sev A and B and in Japanese for severity A. HEAR FROM A HUMAN SUPPORT SLA: Managed cloud services from Lunavi include guaranteed 15-minute or less response time to all support tickets, with. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. Connect with peers and experts. Service Level Agreements (SLA) for Online Services The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. 50. 90% uptime for Premium products and 99. Microsoft Cheat Sheet. If Customer selects a Priority Level 1 case priority, Customer shall remain accessible (continuous 24x7. Drive operational efficiency and boost uptime with dedicated GitHub experts. Microsoft has changed the way customers and partners have access to support offerings, and Microsoft Premier Support and Microsoft Unified Support have become too complex to navigate. The TAM is also an escalation point, ensuring the client receives a world class support experience. Admins, have your account details ready when you call. All new customers who purchase Azure services starting July 1, 2023 will receive Azure Standard support at no charge for the 12-month period within the qualification term. But Just FYI - Microsoft Premier Support End of Sale date As of July 1, 2021, Microsoft will no longer enter into Premier Support agreements for new customers. outlook. Azure, Dynamics 365, and Microsoft 365 compliance offerings Information for Azure, Dynamics 365, Microsoft 365, and Power Platform, and other services to help with national, regional, and industry-specific regulations for data. m. • Track the status of your open support requests at-a-glance and from one central location. All Microsoft Partner. Compare plans. Why Service Level Agreement is Important & Benefits of Using SLA. Contrat de Support Premier. Diagnose issues to the best of your ability. In today’s world, mature support-aware business buyers like yourself put great value on increased availability and performance of their IT operations. If you run mission-critical solutions, Premier support offers additional value: Proven advisory services designed to maximize your Dynamics 365 investment. A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. (Selecting the preceding link downloads the form directly to your default download folder. Compare the features, benefits, and success stories of this support plan and find out how to get it. Microsoft Unified Support Advanced Microsoft Unified Support Performance. * A one-hour SLA is available only through Sev A cases, which require justification of immediate, direct business impact from work stoppage in existing production reporting. Microsoft Azure services released to General Availability and. Microsoft Enterprise Support. m. Learn how Premier Support for Partners offers complete, end-to-end managed support across the full Microsoft platform to help you grow your business and meet your customers' needs. Premier Support for Developers (PSfD) empowers developers and enterprises to plan, build, deploy and maintain high quality solutions. Leverage Definity First's Tier 3 Support to maximize the value of your software investments, minimize risks, and minimize downtime for your business. Microsoft promises that "Sev A" cases (outages) get a response time of 2 hours. From building to publishing to modernizing your application, our consultants advise and support you. When you have problems with a Microsoft service or Partner Center, escalate the issue to Microsoft and track the issue until it's resolved. This means your Dynamics ERP will have to be installed twice (in two separate Azure nodes or containers) in order for the uptime. The Premier Field Engineers (PFE) became Customer Engineers (CE) and later Cloud Solution. There was a problem executing your request. If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the page. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Per your description, your company has already opened a premier support ticket. Each additional hour beyond the minimum would cost you either $250 or $265. Software and machine learning that automates updates, problem detection, problem. Attach the completed form and submit. You can then submit issues in two ways: On the Active issue tab, select your issue, and then select Submit to. Learn about the benefits of buying Microsoft cloud products and services from a Microsoft sales representative through the Microsoft. Save up to. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Definity First. Microsoft Enterprise Support. 6 or 8% of Annual Software Spend. Compare our partner support plans. Service Select Contractual for Premier Support Customers. Support Microsoft Online Services TechCenter. Cart. The 12-month period begins on the date that the agreement is signed or renewed. Problem Resolution Support is available 24 hours a day, 7 days a week. Premier Support for Enterprise. Self-managed Premium and Ultimate may also receive: Support for Scaled Architecture: A Support Engineer will work with your technical team around any issues encountered after an implementation of a scaled architecture is completed in cooperation with our Customer Success team. Compare the Microsoft Premier Support Price List and our current Premier/Unified Support Cost. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. As businesses rely more on technology and software, the importance of having a Service Level Agreement (SLA) in place has become paramount. Get the most out of your Microsoft Premier Support investment with access to support and select learning resources Manage support • Easily create and manage support requests for your Microsoft cloud and on-premises technologies. 50. This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). Microsoft Premier support: An enterprise-grade approach to support, with account management, the option for on-site support, and services such as training and. Compare our partner support plans. Designated Support Engineering (DSE) for Office 365 minimum commitment increases from 400 hours to 600 hours in the new Microsoft Unified Support Agreement – an increase in cost of $50,000 – $75,000 depending on your negotiated DSE rate with Microsoft. g. Also, enjoy the number of portals you need to use to log tickets, O365, D365, Support for Business and Azure portal, probalby others too. Looking into the queue this case belongs it will take 3 to 5 days for SEV B and SEV C cases to get an engineer assigned. See the pricing details, response times, escalation management, and more for different product classes and spend thresholds. To begin, here are a few important concepts: Environment purpose – The reasons why the environment exists. Maintain IT health. Included with any Dynamics 365 purchase. Veeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication and in English only for all other products during normal business hours (8 a. BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Service Set Agreement for Premier Support Customers. For general suggestions around structuring a data lake, see these articles: Overview of Azure Data Lake Storage for the data management and analytics scenario. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. In today’s world, mature support-aware business buyers like yourself put great value on increased availability and performance of their IT operations. Premier and Unified support customers are currently receiving a broader level of support than what is available through this EA Upgrade Offer. If they don't respond within that time frame, they encourage you to rattle their cage. This effectively amounts to an “Azure tax” and nullifies any price discounting the end user may have negotiated. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase. From the Power Platform admin center, select Help + support from the left navigation pane and then New support request from the top navigation. Given the increased certification and accreditation of the infrastructure, there are some feature differences between the general commercial Office 365 offerings and those available in GCC High. Procure a faster SLA equal DCG up to 10 minutes. Microsoft customer stories. Being able to forecast the cost of your Microsoft Premier/Unified Support gives you a degree of safety for future planning. Premier has much better SLA's, P1 is a 1 hour response i think where standard is whenever they get round to it. Introduction Enterprises often run business critical applications that are supported by multiple vendors. Microsoft Cheat Sheet. Purchase Support. It's available from the Azure portal menu,. safelinks. Technical support is provided in English 24 hours a day, 7 days a week. (AWS), or Microsoft Azure. This savings falls immediately to the bottom line in year 1. We at Microsoft understand that IT is an important part of your business investment. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. In most countries or regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. Application Integration. USD1,000 per month. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Digital Shift Strategy; Office 365 Security Assessment; ERP Right Size Ranking;Request credit. Professional Direct Support for Microsoft 365. $50,000. Technical support is provided in English 24 hours a day, 7 days a week. 10 or 12% of Annual Software Spend. With over 20+ solutions, Enhanced Solutions help to remove technical blockers and accelerate cloud consumption, ensuring long-term success in your digital transformation. Technical support is provided in English 24 hours a day, 7 days a week. 15. Premium block blob storage accounts make data available via high-performance hardware. All repliesFebruary 23, 2015. Designated Support Engineering for Office 365 Requires 600 Hour Commitment. Pricing (USD) Starts at USD16,500 per year 5. In the United States, call 1 800 865 9408. Services Menu Toggle. Learn about Premier Support. 0 and later: Oracle Technical Support Policies / Standard Response Times. This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. $225 per Hour. $25,000. The performance is achieved by providing reserved compute, memory, and storage resources, which minimize cross-tenant interference in a managed multi-tenant PaaS. The Microsoft Third Party Support SLA should help maximize your enterprise’s uptime by ensuring: faster response times;. SCOPE. Our SLA is up to 60% faster at all levels. Skip to contented. SLA. If you have a non-Unified/Premier Support plan, please verify the plan is active. All Microsoft support staff are domestic US persons (per ITAR 120. Understand Premier Support Get SLA period. Verstehen Premier Support Response SLA times. MPSA works best for organizations that want to license Microsoft on-premises software, cloud services, or both as needed. This time, though, I've discovered a problem with this scheme: it won't work if one of the vendors never gives you a support engineer. If you have a Unified or Premier Support contract today, Microsoft will reach out to you as part of your support renewal to discuss your specific. Compare the. Update May 9, 2023: The Advanced Support for Partners public community and discussion board is live on the new Partner Community site. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase. It provides a high degree of trusted guidance and competence to our agencies and helps keep the Government of South Australia moving in the right direction. An additional period of Extended Support for some. De Beschrijving van Diensten voor de Microsoft Enterprise Services bevat informatie over de professionele diensten die bij Microsoft kunnen worden aangeschaft. nam06. Microsoft Office Go-To-Market 365 Success Story Single Cell Nurtures Target Market “With the Nurture. Search for jobs related to Microsoft premier support sla or hire on the world's largest freelancing marketplace with 22m+ jobs. 24x7, every day of the year. We all deal with system outages and downtime of critical business systems. The following are the Service Level Agreements for the following Google Cloud Platform services. 5 percent of overall Azure spend. Design considerations. 1. Ticket escalation with Microsoft on behalf of our clients. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. In 2021, Microsoft third-party support leader, US Cloud, is the first to offer a time-bound automated escalation process for all ticket severities with an aggressive SLA behind it. USD1,000 per month. Learn more. If you demand (do it "firmly but not harsh") escalation after you found the first tier unhelpful, they may escalate it. Not all of them only find answer and blindly quote answers from their KB. Contact our team for a tailored quote based on your needs. Realize Original Support Respond SLA times. To get the Premier Support phone number for your region, click Contact Premier on MPO. Compare our partner support plans. Prices shown here and on following pages do not include GST. user/month. A short, simple agreement that doesn’t expire. On the Environments tab of the Business Central administration center, choose the relevant environment to open the environment details. Make sure the SLA goals are SMART. 95% uptime. Initial Response Time (IRT) is defined as the time elapsed between a customer opening a support ticket and Microsoft responding to the ticket request. Get Premier support. The following table defines the severity levels and the targeted initial response time for Standard Support, 24x7 Support, and Premier Support. Outsource all or part of the support structure. In the United States, call 1 800 865 9408. For more information, reference the SLA for App Service. It includes a set of promises by the service provider about what the service involves, the acceptable levels of any interruptions or limitations to the service, plus the consequences of exceeding these levels. Microsoft is shifting its Premier Support customers to Unified Support. 08/25/2017. Important: The Software Assurance 24x7 Problem Resolution Support benefit is retired as of February 1, 2023. Microsoft Premier Support. 6 or 8% of Annual Software Spend. Empower your team and meet your goals with the resources to maximize your investment.